Go back
St Joseph’s Hospital

Inpatient Bookings Team Leader

The closing date is 05 September 2025

Apply for this job

Job summary

To manage all theatre bookings ensuring efficient use of theatres and lead the Inpatient Bookings team, displaying excellent leadership and customer service skills.

Main duties of the job

This role will also work alongside health professionals, and you will need to interface confidently with all areas across the hospital. You will also oversee the day to day running of the Inpatient Bookings team, allocating tasks and ensuring all bookings are booked accurately in a timely manner.

About us

At St Josephs Hospital, we each play our part in creating a constructive and welcoming working environment where everyone is empowered to do their best work. We encourage our people to work together, driving excellence and improving patient outcomes. Our combination of the latest facilities and world-class expertise give you the opportunity to enjoy a wide range of experiences to help grow your knowledge at our independent private hospital. Located just two miles north of the M4 in Newport, the hospital is easy to get to from Cardiff, Bristol, Monmouth, and Abergavenny.

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£31,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0014-25-0015

Job locations

Harding Avenue

Malpas

Newport

NP20 6ZE


Job description

Job responsibilities

As the Team Lead you will work closely with the Customer Services Manager to deliver:

Ensure the team achieve set and allocated targets.

Be hands-on with booking surgeries, answering the telephone and all other duties.

Ensure all insurance pre-authorisations are in place prior to surgeries.

Ensure all theatre lists are managed effectively including order of patient lists and staggering of admission times.

Ensure all patients are provided with full details for their surgery, including written quotation if required.

Assist with setting up and running any third-party contracts i.e. NHS Waiting Lists.

Job description

Job responsibilities

As the Team Lead you will work closely with the Customer Services Manager to deliver:

Ensure the team achieve set and allocated targets.

Be hands-on with booking surgeries, answering the telephone and all other duties.

Ensure all insurance pre-authorisations are in place prior to surgeries.

Ensure all theatre lists are managed effectively including order of patient lists and staggering of admission times.

Ensure all patients are provided with full details for their surgery, including written quotation if required.

Assist with setting up and running any third-party contracts i.e. NHS Waiting Lists.

Person Specification

Knowledge and Skills

Essential

  • Organised and able to work on own initiative as well as within your team.
  • Proficient IT Skills.
  • Excellent communication skills, both verbal and written.

Experience

Essential

  • Experience of leading a team in an administrative, clerical environment.

Desirable

  • Experience of the Healthcare industry.

Qualifications

Desirable

  • NVQ or equivalent in Business Administration
Person Specification

Knowledge and Skills

Essential

  • Organised and able to work on own initiative as well as within your team.
  • Proficient IT Skills.
  • Excellent communication skills, both verbal and written.

Experience

Essential

  • Experience of leading a team in an administrative, clerical environment.

Desirable

  • Experience of the Healthcare industry.

Qualifications

Desirable

  • NVQ or equivalent in Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Joseph’s Hospital

Address

Harding Avenue

Malpas

Newport

NP20 6ZE


Employer's website

https://www.stjosephshospital.co.uk/ (Opens in a new tab)

Employer details

Employer name

St Joseph’s Hospital

Address

Harding Avenue

Malpas

Newport

NP20 6ZE


Employer's website

https://www.stjosephshospital.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Administration

Lorna Matthews

lornamatthews@stjosephshospital.co.uk

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£31,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0014-25-0015

Job locations

Harding Avenue

Malpas

Newport

NP20 6ZE


Privacy notice

St Joseph’s Hospital's privacy notice (opens in a new tab)