Job summary
Health & WellbeingCoach, £31,156.70 per annum, 12 month Fixed-Term, Full Time basis.
We have an amazing opportunity for a Health Coach to join Sunderland GP Alliance Ltd on a Fixed-Term, Full Time basis.
We have a culture that is friendly and supportive which enables collaboration. With the energy and commitment of our teams we are optimistically looking ahead to the next chapter of our story.
Main duties of the job
As a city-wideHealth & Wellbeing Coachwithin the
Work Well programme, you will take a holistic and person-centred approach to
supporting individuals who are out of work or at risk of leaving work due to
social, physical or mental health conditions.
Using motivational interviewing and coaching techniques, you
will empower individuals with lower levels of patient activation to build the
knowledge, skills, and confidence to manage their own health and wellbeing.
This includes building trust, supporting self-management of health conditions,
and connecting individuals with appropriate community resources and employment
services.
You will provide one-to-one support to improve lifestyle, confidence, and readiness for work, working collaboratively with other services to create a single gateway to access health, employment, and community support. The role focuses on early intervention aiming to prevent long-term unemployment and promote recovery, independence, and improved quality of life.
About us
For a second year in a row Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave and other benefits.
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients. By working together, our General Practice community is able to provide innovative services across the city, and work collectively with other key system partners. You'll find great examples of this approach across our website including information on our Enhanced Access service, Clinical Pharmacist provision, and ECG service.
Job description
Job responsibilities
Full job description available to download
- Health
Coaches will manage and prioritise a caseload, in accordance with the health
and wellbeing needs of their population through taking an approach that is
non-judgemental, based on strong communication and negotiation skills, while
considering the whole person when addressing existing issues. Where required
and as appropriate, the Health Coach will refer people back to other health
professionals within the PCN.
- Provide
personalised to individuals, empowering them to manage their own health and
wellbeing and live independently through:
- Coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives.
- Providing
interventions such as self-management education.
- Supporting
patients to establish and attain goals that are important to the patient.
- Supporting
personal choice and positive risk taking while ensuring that patients
understand the accountability of their own actions and decisions, thus
encouraging the proactive prevention of further illnesses.
- Increasing
patient motivation to self-manage and adopt healthy behaviours.
- Work with
patients with lower activation scores to understand their level of knowledge,
skills and confidence (their Activation level), when engaging with their
health and well-being and subsequently supporting them in shared
decision-making conversations.
- Utilise
health coaching skills to support people with lower levels of activation to
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers; and
- Explore and
support patient access to a personal health budget, where appropriate for their
care & support
- Support &
deliver group Consultations to enable patients to better understand their LTH
conditions, how to manage it and encourage the patient agree to self-management
goals.
Job description
Job responsibilities
Full job description available to download
- Health
Coaches will manage and prioritise a caseload, in accordance with the health
and wellbeing needs of their population through taking an approach that is
non-judgemental, based on strong communication and negotiation skills, while
considering the whole person when addressing existing issues. Where required
and as appropriate, the Health Coach will refer people back to other health
professionals within the PCN.
- Provide
personalised to individuals, empowering them to manage their own health and
wellbeing and live independently through:
- Coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives.
- Providing
interventions such as self-management education.
- Supporting
patients to establish and attain goals that are important to the patient.
- Supporting
personal choice and positive risk taking while ensuring that patients
understand the accountability of their own actions and decisions, thus
encouraging the proactive prevention of further illnesses.
- Increasing
patient motivation to self-manage and adopt healthy behaviours.
- Work with
patients with lower activation scores to understand their level of knowledge,
skills and confidence (their Activation level), when engaging with their
health and well-being and subsequently supporting them in shared
decision-making conversations.
- Utilise
health coaching skills to support people with lower levels of activation to
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers; and
- Explore and
support patient access to a personal health budget, where appropriate for their
care & support
- Support &
deliver group Consultations to enable patients to better understand their LTH
conditions, how to manage it and encourage the patient agree to self-management
goals.
Person Specification
Experience
Essential
- Experience of supporting people, their families and carers in a paid or unpaid capacity.
- Experience of setting up and delivering Group Consultations within a Health or Community setting.
- Experience in delivering behaviour change interventions i.e. Smoking Cessation, NHS Health checks, Weight management.
- Demonstrable knowledge in lifestyle or health interventions for example exercise or nutrition
- Experience of supporting people with their mental health or wellbeing needs
- Experience of working in a community setting
- Experience of handling confidential information.
- Experience of collecting and recording information and data
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
Desirable
- Working Knowledge of Long-Term Conditions for example diabetes or cardiovascular disease
- Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
- Experience of working collaboratively with different organisations, building trust, confidence and partnerships.
- Extensive knowledge of local services within a Sunderland Locality through either living or working within one of the wider Sunderland settings.
- Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work.
Motivation and Skills
Essential
- Prioritise and work to deadlines.
- Outstanding organisational skills
- High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Ability to help people identify issues that impact on health including debt, housing, unemployment, loneliness
- Keep accurate records of discussions and clearly replicate discussions in writing
- Work on own initiative but within constraints of the role
- Understanding of and commitment to equality, diversity and inclusion
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
Desirable
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- Understanding the impact of economic and environmental factors on peoples health and wellbeing
- Ability to support the development of small voluntary led groups
- Promote and maintain good working relationships with a variety of external partners.
Other
Essential
- Ability to work across multiple sites in the Sunderland area
- Ability to work flexible hours which may include evenings or weekends
- Full, valid driving licence and use of own car.
- Meet DBS standards and Criminal Record checks
Desirable
- Provide motivational coaching with the ability to inspire trust and confidence
- Confident and comfortable with difficult situations
- Patient, friendly and approachable
- Able to work under pressure and emotionally resilient
- Ability to actively listen, empathise with people and provide non-judgemental support
- Ability to respect and value individual lifestyles, backgrounds and cultures
Qualifications
Essential
- Demonstrable commitment to personal and professional development.
- Proficient in the use of Microsoft Office applications.
- Qualification or training in UKHCA Health coaching, or equivalent experience.
Desirable
- Mental Health First Aider
- Level 4 BACPR
- Level 4 Diabetes & Obesity and Respiratory conditions & COPD
Person Specification
Experience
Essential
- Experience of supporting people, their families and carers in a paid or unpaid capacity.
- Experience of setting up and delivering Group Consultations within a Health or Community setting.
- Experience in delivering behaviour change interventions i.e. Smoking Cessation, NHS Health checks, Weight management.
- Demonstrable knowledge in lifestyle or health interventions for example exercise or nutrition
- Experience of supporting people with their mental health or wellbeing needs
- Experience of working in a community setting
- Experience of handling confidential information.
- Experience of collecting and recording information and data
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
Desirable
- Working Knowledge of Long-Term Conditions for example diabetes or cardiovascular disease
- Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
- Experience of working collaboratively with different organisations, building trust, confidence and partnerships.
- Extensive knowledge of local services within a Sunderland Locality through either living or working within one of the wider Sunderland settings.
- Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work.
Motivation and Skills
Essential
- Prioritise and work to deadlines.
- Outstanding organisational skills
- High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Ability to help people identify issues that impact on health including debt, housing, unemployment, loneliness
- Keep accurate records of discussions and clearly replicate discussions in writing
- Work on own initiative but within constraints of the role
- Understanding of and commitment to equality, diversity and inclusion
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
Desirable
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- Understanding the impact of economic and environmental factors on peoples health and wellbeing
- Ability to support the development of small voluntary led groups
- Promote and maintain good working relationships with a variety of external partners.
Other
Essential
- Ability to work across multiple sites in the Sunderland area
- Ability to work flexible hours which may include evenings or weekends
- Full, valid driving licence and use of own car.
- Meet DBS standards and Criminal Record checks
Desirable
- Provide motivational coaching with the ability to inspire trust and confidence
- Confident and comfortable with difficult situations
- Patient, friendly and approachable
- Able to work under pressure and emotionally resilient
- Ability to actively listen, empathise with people and provide non-judgemental support
- Ability to respect and value individual lifestyles, backgrounds and cultures
Qualifications
Essential
- Demonstrable commitment to personal and professional development.
- Proficient in the use of Microsoft Office applications.
- Qualification or training in UKHCA Health coaching, or equivalent experience.
Desirable
- Mental Health First Aider
- Level 4 BACPR
- Level 4 Diabetes & Obesity and Respiratory conditions & COPD
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
