Care Coordinator Federated Services

Job description

Job responsibilities

JOB PURPOSE

The Care Coordinator will work as part of Federated Service delivery including but not exhaustive to Enhanced Access Service and coordinate and facilitate patient access to appropriate services. The Care Coordinator Administrator will support the navigation of appointment booking, ensuring the patient is seen by an appropriate health care professional based on their individual needs, for example, people who are frail or have multiple long-term physical and mental health conditions and/or patients that struggle to attend appointments in core hours.

Objectives of the role

The objective of the Care Coordinator Administrator is to play a key role in proactively working with practices to facilitate and coordinate patient access to services including Enhanced Access which is an extension of general practice, providing same day/urgent and planned care services, delivered by a multidisciplinary healthcare team.

In Enhanced Access the Care Coordinator Administrator will provide dedicated support to the practice teams in targeting hard to reach groups with a focus on inequalities including Core20 Plus 5 groups and patients who would benefit from an out of hours appointment.

The Care Coordinator Administrator will review needs identified by practices and help to connect them to the services and support they require, whether within the service or elsewhere for example, community and hospital-based services.

Working closely with primary care professionals' team to provide an all-encompassing approach to personalised care and enable people to navigate through the health and care system.

Supporting practice teams to facilitate the identification of target areas such as long-term conditions, frailty, DES, QOF and IIF targets. Support practices in achieving their recall targets and providing an enhanced outreach service to those hard-to-reach groups.

Supporting practices with the coordination and facilitation of appropriate appointments for patients requiring proactive support i.e., hard to reach patients, high risk patients as identified in MDTs/practice meetings.

Working with practices to facilitate the improvement of access to primary care services and comply with the requirements of the PCN Capacity and Access Improvement plan including the transformation elements of new triage processes.

Person Specification

Qualifications

Essential

• Proficient in the use of Microsoft Office applications.
• Able to provide a culturally sensitive service supporting people from all backgrounds and communities respecting lifestyle and diversity.

Desirable

• Experience of working in general practice.
• Knowledge of how the NHS works, primary care and PCN's.

Motivation and Skills

Essential

• Demonstrable commitment to personal and professional development.
• Outstanding organisational skills, able to prioritise and work to deadlines.
• Work effectively and collaboratively as part of a team but also autonomously.
• Promote and maintain good working relationships with a variety of external partners.
• Keep accurate records of discussions and clearly replicate discussions in writing.
• Work on own initiative within constraints of the role
• Understanding of and commitment to equality, diversity and inclusion
• Ability to competently use technology and IT systems including word processing, email, and the internet to create simple personalised plans with individuals
• Ability to work across multiple sites in the Sunderland area.
• Confident to deal with difficult situations
• Patient, friendly and approachable
• Able to work under pressure and emotionally resilient.
• Ability to work flexible hours which may include occasional evenings or weekends with notice.

Desirable

• Understanding the impact of economic and environmental factors on people's health and wellbeing

Experience

Essential

• Excellent communication skills and an ability to engage successfully with a wide range of people at all levels.
• Experience of collecting and recording confidential information and data
• Ability to identify risk to self and others, identifying and reporting safeguarding incidents.
• Ability to actively listen and empathise with people and provide personalised support in a non-judgemental way.
• Basic knowledge of long-term conditions and the complexities involved; medical, physical, emotional and social.
• The ability to work calmly under pressure.
• The ability to adapt your leadership and management style to different situations.
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups

Desirable

• Experience of working in a multi-setting, complex programme environment
• Experience of working in a community setting
• Extensive knowledge of local services within Sunderland through either living or working within one of the wider Sunderland settings.
• Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work
• Ability to provide motivational coaching to support people's behaviour change.
• NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards.

Other

Essential

• Must be a car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

Riverview Health Centre

Borough Road

Sunderland

SR1 2HJ

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)