Digital Co-ordinator

Job responsibilities

JOB PURPOSE

The Alliance exists to develop collaborative working between GP practices in line with the NHS strategic direction of travel. Many of the developments that the Alliance can facilitate relate to services that are better provided at scale than by individual practices.

Our Digital infrastructure and other technology innovations within the NHS requires a co-ordinated approach to ensure patient care is delivered to the highest standards.

The Digital Co-ordinator will support with the delivery of any digital/IT initiatives enabling primary care to move towards a digital first approach, where patients can easily access the advice, support, and treatment they need using digital and online tools as well as identification of new technology to support NHSE priorities and SGPA Strategy.

The post-holder will work as part of a wider team, ensuring there is integration with the breadth of the organisations activities and ensure the highest standards of care are provided for all patients who benefit from the services.

The employer is Sunderland GP Alliance and the post-holder is expected to comply with the Alliances employment, clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

MAIN DUTIES AND RESPONSIBILITIES

Work with the member practices, the ICB and other stakeholders to support the development of General Practice at scale.

Develop networks with a range of system partners to ensure projects complement services elsewhere in the local health economy.

Manage the development and curation of clinical and patient information for primary care in Sunderland.

Interact with NHS systems such as GP TeamNet/EMIS/SIRMS to ensure compliance with expected standards.

Provide support for the delivery of TeamNet Clinical Support Information.

Maintain local document management systems.

Support The Digital Programme manager in the delivery of the 3-year digital plan.

Develop and maintain project plans under the supervision of the Programme Manager.

Provide administration support to the team relating to specific projects, including arranging meetings, venues and keeping action logs.

Attend project implementation groups to support the administration of these groups.

Deputise for project management staff if needed at scheduled meetings.

Attend meetings with partner organisations designed to develop and integrate services across the city.

Work as part of a wider team to support the development of services and tenders in line with strategic objectives.

To work flexibly within the team to ensure the work of the whole team can be effectively managed.

Assist with data and information analysis to support project delivery.

Carry out research to support development of new initiatives.

Collect and manage qualitative and quantitative data indicators.

Prepare, monitor and maintain budget information relating to projects.

Support the completion of monthly or quarterly financial reconciliations.

Produce monthly reports to highlight performance against contract objectives.

Ensure all services operate within the organisations clinical and information governance policies, identifying, resolving, and reporting, where appropriate, any departures from protocols.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Motivation and Skills

Essential

• Advanced planning and organising skills
• Advanced written and verbal communication skills
• Good IT / analytical skills
• Able to work under pressure and to meet deadlines
• Work effectively independently and as a team member
• Ability to work flexibly
• Ability to recognize own limitations and act accordingly
• Aptitude to go beyond the ask, identifying barriers and heading off challenges.
• An understanding, acceptance and adherence to the need for strict confidentiality
• Excellent attention to detail
• Confident and assertive, able to challenge but also be open to influence and willing to realign views

Desirable

• Excellent interpersonal skills
• Willingness to learn new skills and to problem solve
• Highly developed emotional intelligence and personal resilience

Other

Essential

• Clear DBS check
• UK driving licence, access to car with business insurance
• UK work permit (if required)

Qualifications

Essential

• Educated to a Degree level, or equivalent experience
• Microsoft Office particularly Excel, Word and PowerPoint

Desirable

• Project Management qualifications or equivalent experience

Experience

Essential

• Experience of working in a primary care environment, or equivalent.
• An appreciation of the nature of GPs and general practice.
• Experience in comms and engagement.
• Experience of working in a rapidly changing environment.
• Experience of working in multi-disciplinary teams.
• Experience of supporting programmes of change.
• Experience of project or service development.
• Experience in GP TeamNet or equivalent document management system.

Desirable

• Working knowledge of key regional and national strategic healthcare developments, particularly as they relate to general practice.
• Experience of working across the health care system with a range of partners and stakeholders
• Awareness of political challenges when working across systems in healthcare.
• Experience with social media and managing websites.
• Working knowledge of EMIS Management/templates