Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Use a variety of software packages (including
Excel, MS Office/Word and PowerPoint) to manage data and produce documents and
presentations.
Manage appointment books and clinical sessions.
Meet & greet / arrive patients and vistors.
Run reports to support analysis for the project.
Provide day to day support to the operations of
services.
Providing diary support to the Hub team
facilitating site visitors
Providing meeting support, including dissemination
of papers, minute taking and managing attendance.
Ordering stationery and equipment, support safe
site management from where services are delivered.
Managing internal room bookings and conferencing
facilities, support room set up.
Maintaining records and collation of data.
Supporting the wider Team with key aspects of
workload and responding to information requests and updates as necessary, being
able to run key tasks as delegated.
Liaising with partner organisations collect and
display information and leaflets, complete appropriate referrals on request.
Travel across the city to support service delivery
is expected in this role.
Required to comply with all relevant national and
local statutory and mandatory requirements including Health & Safety and
Infection Control.
The post holder will work in an environment where
individual differences and the contributions of all our staff are recognised
and valued. All employees, patients, carers and the public are entitled to be
treated with dignity and respect and no form of discrimination, intimidation,
bullying or harassment will be tolerated.
This is not intended to be an exhaustive list but a
guide to the key areas of the role.
Confidentiality
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers, Practice staff and other healthcare workers. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the Alliance may only be divulged to authorized
persons in accordance with the Alliances policies and procedures relating to
confidentiality, and the protection of personal and sensitive data.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Alliances Health & Safety
Policy to include:
Identifying the
risk involved in work activities and undertaking such activities in a way that
manages those risks.
Ensuring that all
accidents or dangerous accidents are reported and investigated and follow up
action taken where necessary.
Equality and Diversity
The
post-holder will support the quality, diversity and rights of patients, carers
and colleagues to include:
Acting in a way
that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with current legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgemental and
respects their circumstances, feelings, priorities and rights.
Quality
The
post-holder will strive to maintain quality within the Alliance, and will:
Alert other team
members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhanced the teams performance.
Work effectively
with individuals in other agencies to meet patients needs.
Effectively manage
own time, workload and resources.
Communication
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise peoples
needs for alternative methods of communication and respond accordingly.
