Sunderland GP Alliance

Community Hub Manager

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Job summary

Sunderland GPA is supporting the ICB in delivery of the Community Mental Health Transformation (CMHT) Programme. A key project within the CMHT programme is the implementation of Community Hubs to support the local community access mental health support.The Community Hub Manager will lead the implementation of the Community Hubs through a project life cycle. The postholder will work with mental health service providers, Primary Care, Voluntary and Community Sector Organisations (VCSO) to ensure the Hubs are integrated with the local population served by each Hub.

The Community Hub Manager will also oversee the day-to-day operational management of the Hubs.

The postholder will work as part of a wider Integrated Neighbourhood Team, ensuring that there is integration with the work activities of the programme and other partners where appropriate.

The employer is Sunderland GPA and the postholder is expected to comply with the GPA's employment, clinical and information governance policies and procedures and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

Main duties of the job

The purpose of the role is;

To successfully implement the Community Hubs in the PCN areas identified

To ensure the that the Community Hubs are fully integrated with the community / VSCO

Provide specialist knowledge, advice, and guidance to partners, stakeholders, and voluntary and community sector organisations to identify gaps in service and facilitate innovative new ways of working and approaches to ensure effective delivery of the aims of the Hubs

To be the Community Hub contact point for stakeholders including the ICB, CNTW, Primary Care, the VSCO and other third sector organisations.

The operational management and development of the Hubs

Complete full evaluation of the hub's effectiveness in line with agreed outcomes to prove the concept to extend funding opportunities for the service.

About us

Sunderland GP Alliance began in 2015 and as a limited company we have grown to over 200 employees today. We are innovative in responding to the changing needs of a 21st century health care system. With a not-for-profit ethos people are at the heart of everything we do. Whether it is a patient being seen at one of our GP practices or out of hours service, or the people at the heart of the Alliance who make it a great friendly place to work. We want people to realise their potential inside and outside of work which is why we support your development and offer 33 days holiday plus bank holidays.

Sunderland GP Alliance Medical Practice is one Practice which operates over 4 sites (Galleries, Barmston, Silksworth and South Hylton). We pride ourselves in providing a supportive and motivating environment for our staff and believe that getting our work-life balance right, creates a happy, healthy and creative team.

Date posted

15 November 2024

Pay scheme

Other

Salary

£39,404.88 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

U0012-24-0079

Job locations

North East BIC

Wearfield

Sunderland

Tyne and Wear

SR5 2TA

Job description

Job responsibilities

Fixed term contract until 31st March 2026

MAIN DUTIES AND RESPONSIBILITIES

To support the ICB Portfolio Manager in the implementation of the Community Hub

Day to day operational management of the Hub

Line Management of an administrato

Development of project plans, monitor to ensure milestones are met, identify risks and mitigating actions

Establish relationships with VCSO and partners across all areas

Establish referral routes/processes between the Hubs and other key services e.g. Healthy Heads and Family Hubs

Seek opportunities to link with other key stakeholders / interested parties for further development of the Community Hubs

Attend partnership meetings

Promote the hubs in PCNs to ensure that the relevant practices are aware of the activities and services delivered in the Hubs

Provide monthly progress summary reports to the Portfolio Manager and quarterly reports for the ICB.

Seek funding opportunities and develop bids/proposals to support the Hubs

To manage a performance management framework to measure success of the project

Work in partnership with primary and secondary care partners to support and promote more effective ways of working across the patient pathway

Autonomous working and the ability to manage own time effectively

Ensure all services operate within the organisations clinical and information governance policies, identifying, resolving and reporting, where appropriate, any departures from protocols

To work flexibly within the team to ensure the work of the whole team can be effectively managed

Take a key role in evaluating approaches and implementing new ways of working

Develop and maintain a database of useful contacts

The job holder will carry out any other duties as may reasonably be required by their line manager

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.