Alliance Care Administrator

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

To identify and prioritise contacts via the artificial intelligence solution to indicate the priority and urgency of cases to practice staff.

To support Alliance Care clinicians to allocate appointments according to clinical need to provide equitable access to care.

To cross check information transferred into the patient's medical records.

To filter out admin queries and forward to relevant team for further action.

To monitor methods of patient access via Alliance Care reporting functionality

To support patients to enable them to use their preferred method of choice to access Alliance Care e.g., via website, telephone, or face to face.

To promote and support sign up to NHS App for all patient's using Alliance Care.

To maintain the computer clinical filing system in an accurate and secure manner.

As a superuser you will be expected to provide training and support to extended staff.

To assist with the gathering of statistics and information when required.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Skills

Essential

• Trustworthy and discreet you will see a great deal of highly sensitive information and the maintenance of absolute patient confidentiality is essential.
• IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software (training provided).
• Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care. Errors could result in harm to patients.
• Literate - A high standard of written English will be demonstrated and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.
• Self-management You will manage your own workload efficiently and alert your line manager if any backlogs develop. You will work in a timely manner and prioritise appropriately.

Experience

Essential

• QUALIFICATIONS/
• TRAINING
• Educated to good GCSE / A level standard or equivalent including English Language and mathematics and a minimum of two years experience of working in an office administration role
• Admin/IT experience
• EXPERIENCE AND KNOWLEDGE
• Understanding of information management, administrative systems
• Good literacy and numeracy skills
• Attention to detail and accuracy in all matters
• Proficient with Microsoft Office suite including Word, Excel and PowerPoint
• MOTIVATION AND SKILLS
• Prioritise and work to deadlines.
• Outstanding organisational skills
• Work effectively and collaboratively as part of a team but also autonomously.
• High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
• Promote and maintain good working relationships with a variety of external partners.
• Keep accurate records of discussions and clearly replicate discussions in writing
• Work on own initiative but within constraints of the role
• Understanding of and commitment to equality, diversity and inclusion
• Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
• DISPOSITION
• Ability to work across multiple sites in the Sunderland area
• Provide motivational coaching with the ability to inspire trust and confidence
• Confident and comfortable with difficult situations
• Patient, friendly and approachable
• Able to work under pressure and emotionally resilient
• Ability to work flexible hours which may include evenings or weekends
• Ability to actively listen, empathise with people and provide non-judgemental support
• Ability to respect and value individual lifestyles, backgrounds and cultures
• OTHER
• Full, valid driving licence and use of own car.
• Meet DBS standards and Criminal Record checks

Desirable

• Evidence of continuing professional development
• Experience of working in General Practice
• An understanding of IT systems
• Ability to support the development of small voluntary led groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).