Access Hub Administrator

Job description

Job responsibilities

Access hub duties

Answer the telephone in a prompt and courteous manner.

Address patients with respect and dignity.

Respond to patient requests for appointments and book with the most appropriate member of the clinical team.

Signpost patients where appropriate (in line with the training and guidance already received)

Take and record accurate messages and pass on to relevant people.

Keep the appointment book up to date and operate the appointment system as directed.

Respond appropriately to patients with specific accessibility needs.

Liaise with outside organisations.

Arrange ambulance transport to hospitals.

Arrange interpreters as required.

Direct patients wishing to make a complaint to the appropriate practice procedure.

Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome

Admin duties

Participate in quality improvement work as required.

Ensure all information for patients is recorded accurately and effectively.

Participate in data collection for audit work when required.

Participate in any project or audit that the practice may do from time to time

General duties

Watch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.

Ensure that all our patients are treated with respect, courtesy and dignity at all times.

Person Specification

Qualifications

Essential

• GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook

Knowledge & Skills

Essential

• Excellent computer skills
• Demonstrable ability to manage time effectively to prioritise workload to meet deadlines.
• Demonstrate an understanding of the importance of team working

Values & Behaviour

Essential

• Inclusive of other stakeholders
• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to sudden unexpected demands
• Ability to concentrate on detailed tasks (eg: analysis and writing reports) while managing unpredictable work patterns and interruptions to deal with pressing service issues
• Demonstrate visible leadership

Experience

Essential

• Demonstrable experience of working in general practice and primary care
• Demonstrable experience of providing support to patients and work colleagues in successfully supporting delivery of new initiatives
• Handling sensitive/distressing information and related issues

Desirable

• Some knowledge of using analytical skills to improve practice or service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harness Care Ltd

Address

Park Royal Medical Practice

Central Middlesex Hospital, Acton Lane

London

NW10 7NS

Employer's website

https://www.harnesspcn.nhs.uk/ (Opens in a new tab)