Talking Therapies Service Analyst

Job description

Job responsibilities

Are you looking for a service analyst role that will really make a difference to lives?

The core purpose of this role is to ensure the smooth running of the NHS Talking Therapies service, through the provision of effective and efficient data analysis and management, directly supporting the service to use our patient management system and using data to positively impact service delivery.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

If you would like to be part of a forward-thinking company and friendly team, keep reading to see if you are interested in the role and what we have to offer.

We are offering a remote role to support one of our talking therapies services, working as part of a friendly talking therapies data team.

Main Duties and Responsibilities:

• To work closely with Service Lead and Talking Therapies Data team to ensure the information they receive is appropriate and meaningful to effectively manage their service
• Support the Service Director in providing accurate and proactive data to effectively manage Talking Therapies Services
• To strategically inform the use of data and systems across the contract to maximise the operational efficiencies and effectiveness of the service
• To monitor service activity and utilisation and produce necessary Dashboards based on KPIs for use by internal and external stakeholders
• Ensuring high levels of data compliance through the use of cleansing reports and other tools to improve quality
• Supporting the clinical team to use the patient management system effectively. Training new staff and responding to day to day queries

The candidate:

The ideal candidate will have strong skills in data management, excel and communication with a real drive to use information to positively impact service delivery. It will be important to be able to work effectively with data analyst colleagues, service leads and practitioners to ensure accurate and timely recording and reporting of data. Ability to prioritise work whilst maintaining a high standard of data quality will be imperative.

Skills and Experience:

Essential:

• English and Maths GCSE grades A-C or equivalent
• Experience in a similar operations/analytical role
• Managing large sets of data within a case management system
• Advanced Excel skills
• Strong reporting/analytical skills
• Diligence and attention to detail
• Ability to train users and offer software support
• Leadership, influencing and negotiation skills
• Manage multiple workstreams in a pressurised environment
• Highly self-motivated and driven
• Ability to communicate effectively to a range of stakeholders
• Commitment to own personal development
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Knowledge of Power BI

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024.

This is also recognised by current employees our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.
• Our sign up to the Armed Forces Covenant.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Vita Health Group

Address

Home based / Remote

EC4Y 8EN

Employer's website

https://www.vitahealthgroup.co.uk/ (Opens in a new tab)