Job responsibilities
Job
Title: Housekeeper
Reports
to: Estates Manager
Base: Riverdale Grange
Role
Purpose:
To ensure the hospital and
surrounding environment meets and maintains a high standard of cleanliness,
in compliance with all Health and Safety Regulations and is fit for purpose.
To ensure compliance with COSHH
(Control of Substances Hazardous to Health Regulations 2002).
To be aware of and comply with current
Company policies, procedures and current legislation relating to, Equal
Opportunities and Health and Safety.
Assist in the ordering and
maintenance of stock.
To ensure that all equipment used
within the department is in good working order and is used appropriately.
Ensure that identified lines of
communication are maintained with patients, colleagues and the hospital team.
To at all times be polite, courteous
and demonstrate sensitivity and compassion.
To maintain standards of infection control
within the boundaries of your responsibility.
To contribute generally to the
establishment and development of a quality service.
Role
Context:
Key
Tasks & Responsibilities
To ensure compliance with PPE (Personal
Protective Equipment) to maintain standards of safety and prevent/control
infection.
Action deep cleaning in response to COVID-19.
To keep the hospital clean and tidy in accordance
with the rotas or in addition where required or directed. This includes:
o
Cleaning communal and ensuite bathrooms and toilets
including ensuring that lavatory brushes and holders are thoroughly clean
after use
o
Cleaning bedrooms, make beds, dust and vacuum all
areas
o
Maintain clean corridors, using warning cones
when washing floors, shampoo carpets where necessary
o
Emptying of rubbish bags daily
o
Changing beds
o
Laundering of linen and towels
o
High and low dust (including skirting boards/window
ledges/curtain rails/notice boards/picture frames/furniture/doors and door
stays)
o
Vacuum carpeted areas, daily removal of spots or
stains, and shampooing of carpets using machinery on housekeeping supervisor
instruction
o
Damp dust/polish desks, furniture, fittings in
offices, day room, and any other ancillary rooms attached to the area
o
Damp clean all telephones
o
Damp wipe light switches
o
Remove spots and splashes from paintwork on doors
and walls
Maintain and store all cleaning equipment in a safe,
clean and hygienic condition, and in accordance with correct storage
Faulty electrical equipment must be removed from
use and reported to the Estates Manager and to the
Ward Manger as soon as practicably possible.
Ensure practice is safe; use housekeeping
trolleys at all times
Maintain adequate supplies across the hospital
including:
o
Top up paper hand towel containers with
appropriate consumables
o
Check and refill toilet roll containers
o
Check and refill hand soap, hand cream and hand
gel dispensers across the hospital
Personal
Employees must maintain a high standard of
personal hygiene and appearance.
Employees must be positive and have a cheerful
attitude.
Ensure respect and dignity of service users at
all times.
Knock before entering a patients room.
Refer to the client by their preferred name.
Patient privacy and confidentiality must be
respected at all times.
Maintain professional boundaries.
Be able to work within a team.
Able to work alone and without direct supervision.
Employees must attend their shift in uniform, use
protective clothing provided and wear suitably flat footwear.
Policies
& Procedures
Understand and adhere to the hospital policies,
procedures and ensure that others also adhere to these.
Take personal responsibility for maintaining up
to date knowledge and adhering to all hospital policies and procedures.
Works within the hospitals Equality and
Diversity framework.
To actively
engage in monthly supervision.
To actively
engage in the appraisal process.
Adhere to essential and statutory training
requirements.
Assist in the training of other staff as
appropriate to role.
General
Duties
The post
holders adherence to the job description and specific role objectives will be
reviewed as a matter of routine within supervision and appraisal. This allows
for appropriate stretch and support for each individual working within a
generic job description and meets individual needs creating opportunities for
growth.
The post holder
may be asked to undertake duties not explicitly stated within this job
description. This will only ever ask of the post holder that which is within
their capabilities, skill and knowledge.
Data
Protection
The postholder must at all times respect the
confidentiality of information in line with the requirements of the Data
Protection Act. This includes, if required to do so, obtain, process and/or
use information held on a computer in a fair and lawful way, to hold data
only for the specified registered purposes and to use or disclose data only
to authorised persons or organisations as instructed.
Other Duties
This list is not exhaustive. The post holder may
be asked to undertake duties not directly highlighted within the job
description. This will only be done when the skills and experience of the
post holder meet the requirements of the role and where the request may
reasonably fall within the boundaries of the post.
Variation
Clause
This is a description of the job, as it is
constituted at the date shown. It is practice of the hospital to periodically
examine job descriptions, update them and ensure that they relate to the job
performed and are fit for purpose. As such the hospital may amend job descriptions
over time.
DIMENSIONS
Riverdale Grange
Hospital provides a service to 9 adolescent patients who may detained under
Mental Health Act (1983) and 9 adult patients who are undergoing treatment on
a voluntary basis.
The post-holder will be required to work as a Bank Housekeeper
within a multidisciplinary team across the hospital.
The post holder will maintain a clean and safe
environment which is fit for patients, staff and the public to use
Budget responsible for: Nil
KNOWLEDGE, SKILLS & EXPERIENCE
Experience of working within a team.
Experience of cleaning.
Knowledge of CoSHH.
Knowledge and experience of working within
infection prevention.
Ability to problem solve.
Ability to work independently without direct supervision.
Ability to maintain effective written records.
Demonstrate a positive attitude.
Ability to plan, prioritise workload and manage
time effectively.
COMMUNICATION
& RELATIONSHIP SKILLS
Receiving
sensitive information in an atmosphere where patients can be hostile, antagonistic
or emotive, where adherence to detail and accuracy must be high.
Act
in an appropriate dignified and responsible manner with patients, relatives,
colleagues, using appropriate language and communication skills which
acknowledge cultural differences.
PHYSICAL EFFORT
Frequent requirement to exert physical effort
throughout the period of work.
This
is a physically demanding role which requires mobility.
The
ability to use and transfer Riverdale equipment within the unit.
EMOTIONAL EFFORT
Very occasional exposure to highly distressing,
traumatic incidents such as self-harm, forced nasogastric feeding, verbal abuse
or challenging behaviour from patients.
May witness or be faced with patients who, at times, present with a
heightened level of distress, agitation and hostility.
Maintaining high levels of self-awareness,
mindfulness and vigilance within the working environment. Ability to maintain
a balanced/objective perceptive while working under potentially stressful
situations and conditions.
MENTAL EFFORT
There is a need to respond
flexibly, sensitively and appropriately to situations within the context of
work and in line with patient need/circumstances within the clinical
environment.
WORKING CONDITIONS
Very occasional exposure to verbal
abuse from patients. By their placement in Riverdale Grange Hospital, all
patients are deemed to be vulnerable and may present a risk to themselves.
There is a potential future risk to the post holder in relation to discharged
patients attempting to contact (e.g. importance of clear professional
boundaries is maintained).
ORGANISATION
Director -Non-Clinical Services
Estates Manager
Housekeeper
After reviewing the job description please sign to confirm agreement
Post holder: Date:
Line Manager:
Date:
Next level Manager: Date:
