Job summary
Job Title:Administrator (One You Haringey)
Hours of work:Part Time (22.5 hours per week)
Remuneration:£15,385.5
Contract length:Fixed Term (3 months)
Responsible to: Health & Wellbeing Manager (One You Haringey)
Accountable to:Director of Operations (At-Scale)
Location:Haringey GP Federation Offices (48 Station Road, Wood Green, London, N22 7TY).
Main duties of the job
This role is part of the Federations One You Haringey team which delivers a range of prevention services which include Adult Weight management, Alcohol reduction, Stop Smoking, Exercise and Free NHS Health Check services.
The administrator is a crucial role enabling the smooth working and delivery of services for the organisation. The role will primarily support administrative tasks for these services working closely with the Health and Wellbeing manager and respective Health coaches. They will also assist in the operational processes and ensure relevant service procedures and policies are updated.
About us
We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.
Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating and advocating for strong and sustainable General Practice in Haringey.
Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our teams achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.
We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities which allow development for our staff and practices alike.
Job description
Job responsibilities
Administrative Responsibilities
Assist with incoming and outgoing calls emails for participants and staff
Support service delivery, including but not exclusively, booking venues, action tracking and communicating information to the teams
Maintaining accurate and efficient filling systems for the service in line with the company confidentiality policy
Contacting participants to collect outcomes and recording accurately for example 12 & 26 week quits
Making follow up calls to any DNAs
Ensuring the smooth day to day running of the services, ensuring participants and Coaches are well informed
Maintaining & managing content on the newly developed website & OYH app
Collecting feedback from participants
Assisting the weekly and monthly reports as required by the service
Assisting PSS sending confirmations, answering service queries, collecting data, amending data
Administering forms and questionnaires on the Healum system
Sending resources to participants
Job description
Job responsibilities
Administrative Responsibilities
Assist with incoming and outgoing calls emails for participants and staff
Support service delivery, including but not exclusively, booking venues, action tracking and communicating information to the teams
Maintaining accurate and efficient filling systems for the service in line with the company confidentiality policy
Contacting participants to collect outcomes and recording accurately for example 12 & 26 week quits
Making follow up calls to any DNAs
Ensuring the smooth day to day running of the services, ensuring participants and Coaches are well informed
Maintaining & managing content on the newly developed website & OYH app
Collecting feedback from participants
Assisting the weekly and monthly reports as required by the service
Assisting PSS sending confirmations, answering service queries, collecting data, amending data
Administering forms and questionnaires on the Healum system
Sending resources to participants
Person Specification
Qualifications
Essential
- Education up to A-Level
- GCSE in Maths and English
Desirable
- Further education or degree qualification or equivalent
Experience
Essential
- Previous experience working in a busy office setting
- Experience of being the first point of contact for services
- Experience of communicating to patients or customers over the phone or face to face
Person Specification
Qualifications
Essential
- Education up to A-Level
- GCSE in Maths and English
Desirable
- Further education or degree qualification or equivalent
Experience
Essential
- Previous experience working in a busy office setting
- Experience of being the first point of contact for services
- Experience of communicating to patients or customers over the phone or face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
