Job summary
Keep
Patient records accurate and up to date
Take
part in recalls for patient health checks
Maintain skills and undertake such training and development as may from time-to-
time be required to maintain personal competency
To
help practices using this service to ensure CQC compliance is in place
regarding document processing
Areas
of responsibility include processing daily incoming documents for each practice
using this service in a timely manner allocating documents which cannot be
filed to the relevant action groups for the practice.
Main duties of the job
Report all significant events, including near misses and report to the Clinical Lead for this service
and the relevant practice
Practice the highest
standards of confidentiality when dealing with all aspects
of Patient Information
Use all equipment in accordance with published instructions and guidelines
Report any faults or safety worries
with equipment and premises
Completing all patient information in electronic records
Maintain
Patient electronic medical records
Accessing relevant patient information when
required
Maintain the Health and Safety of the team
Undergo further
training as required
The post holder will, if required to do so, obtain, process
and/or use information in line with the GDPR requirements
To maintain information notice board in line with national/local health
promotion campaigns
To
attend relevant meetings as required
To
immediately report any safeguarding or compliance concerns to the Supervisor
Participates
in developing the philosophy, goals and objectives of the service and the
relevant practice
Participates
in audits to develop the effectiveness of patient care
Informs
the Supervisor for the service of any reported or suspected failings
About us
We
are the Haringey GP Federation, a young and growing organisation working with
34 member practices in the diverse and vibrant borough of Haringey in north
London.
Our
vision is to support the people of Haringey to be healthier and happier. We do
this by strengthening, innovating and advocating for strong and sustainable
General Practice in Haringey.
Our
friendly, collaborative team has deservedly earned a strong reputation for
providing best practice Primary Care services at scale. We are proud that our
teams achievements have won external recognition, including at the recent HSJ
awards for demonstrating professionally diverse clinical leadership in primary
care.
We
welcome and encourage innovative ways of working which respond to the changing
needs of the population in Haringey. We
are building a sustainable workforce that is fully equipped and motivated for
the work we undertake and constantly seek to expand opportunities which allow
development for our staff and practices alike.
Job description
Job responsibilities
Acts as a mentor or buddy for new members of the
Document Management Team
Develop and maintain effective working relationships with the internal team and
the Document Management Associates
Use email and other recognised methods and processes to communicate with patients and other agencies ensuring
this is always done while following the policies and procedures of the Practice
such as maintaining Patient confidentiality
Attend
meetings as required
Promote and implement all the Services policies and procedures
Participate
in developing the
philosophy, goals and
objectives for patient
health care provided by the Service
To assist the
supervisor in the induction
programme of new staff joining
the Service
Participate
in patient audits
Ensure that patients rights are protected
To always have knowledge of and act within the
boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
Be responsible
for your own Health & Safety
Work
within your personal competence
Promote and participate in a high standard of care
Participate in taking
care of your own Health
& Safety. Ensure
that you do not do anything to compromise the health and safety of either your colleagues or yourself
Give agreed
notice of periods
of absence and leave
Keep to the dress code required by the Practice,
both in terms of any uniform and personal appearance
Ensure
that Patients rights are protected
Job description
Job responsibilities
Acts as a mentor or buddy for new members of the
Document Management Team
Develop and maintain effective working relationships with the internal team and
the Document Management Associates
Use email and other recognised methods and processes to communicate with patients and other agencies ensuring
this is always done while following the policies and procedures of the Practice
such as maintaining Patient confidentiality
Attend
meetings as required
Promote and implement all the Services policies and procedures
Participate
in developing the
philosophy, goals and
objectives for patient
health care provided by the Service
To assist the
supervisor in the induction
programme of new staff joining
the Service
Participate
in patient audits
Ensure that patients rights are protected
To always have knowledge of and act within the
boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
Be responsible
for your own Health & Safety
Work
within your personal competence
Promote and participate in a high standard of care
Participate in taking
care of your own Health
& Safety. Ensure
that you do not do anything to compromise the health and safety of either your colleagues or yourself
Give agreed
notice of periods
of absence and leave
Keep to the dress code required by the Practice,
both in terms of any uniform and personal appearance
Ensure
that Patients rights are protected
Person Specification
Qualifications
Desirable
- A good standard of General Education including English and Maths at GCSE C or above
Skills
Essential
- Good understanding of Information Technology
- Use of Emis
- Use of Docman
- English Language, both spoken and written
- Maintaining accurate records and databases
- Good communication skills, in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
- Use of Excel, Word and office applications
Experience
Essential
- Working as part of a team
- Customer/client/patient facing roles
- Prioritisation of tasks
- Working in a pressured environment with an ability to effectively resolve concerns, issues, and challenging situations
Desirable
- Relevant experience within an administrative setting
Person Specification
Qualifications
Desirable
- A good standard of General Education including English and Maths at GCSE C or above
Skills
Essential
- Good understanding of Information Technology
- Use of Emis
- Use of Docman
- English Language, both spoken and written
- Maintaining accurate records and databases
- Good communication skills, in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
- Use of Excel, Word and office applications
Experience
Essential
- Working as part of a team
- Customer/client/patient facing roles
- Prioritisation of tasks
- Working in a pressured environment with an ability to effectively resolve concerns, issues, and challenging situations
Desirable
- Relevant experience within an administrative setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
