Practice Receptionist

Job summary

Job Title:

Practice Administrator/Receptionist

Job Overview:

Welcome Patients and visitors to the practice

Assist Patients on the phone, electronically and in person

Help to maintain the safety and comfort of patients

Maintain records of appointments, financial transactions, and other administrative duties

Keep Patient records accurate and up to date

Take part in recalls for patient health checks

Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

Organisation:The 157 Medical Practice, N4 3PZ

Hours of work:37.5 hours a week

Remuneration:£13.15 per hour

Contract length:Full-time

Accountable to:Operations Manager

Responsible to:Reception Manager

Location:The 157 Medical Practice

Main duties of the job

Greet Patients in person, working to put them at ease and giving any explanations within your competency

Signpost Patients to the correct service to ensure that they receive the right care first time

Make and change appointments as required

Work with the Practice information recording systems and computer systems in maintaining clinical records

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of Patient Information

Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service

Use all equipment in accordance with published instructions and guidelines

Report any faults or safety worries with equipment and premises

Open and distribute the Practice post both paper and electronic format

Process repeats prescription requests

About us

We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.

Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating, and advocating for strong and sustainable General Practice in Haringey.

Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our teams achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.

We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities which allow development for our staff and practices alike.