Job summary
*Taurus Healthcare are advertising on behalf of Wargrave House Surgery*
To be
responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can
include but are not limited to, greeting and directing patients, effective
use of the appointment system, booking appointments, processing of
information (including prescription requests) and assisting patients as
required. To act as the central point
of contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service
providers.
*Interviews will be held on Thursday 19th March 2026*
* This is a part time position working 16 hours per week*
Main duties of the job
- Maintaining and monitoring the practice appointment system making new and follow-up appointments.
- Process in person, telephone and e-requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
About us
Wargrave House Surgery is
located in the centre of Hereford and provides primary medical care to people
who also live in the town and its surrounding suburbs. There are
approximately 8250 patients registered at the practice. The practice is
managed by four partners, including a Paramedic. They are supported by two
salaried GPs. The practice employs Paramedics and several Practice Nurses who
carry out reviews of patients with long term conditions such as, diabetes,
asthma and hypertension. They also provide cervical screening and contraceptive
advice. There are three Health Care Assistants who carry out duties such as,
phlebotomy, health checks and flu vaccinations. The practice is open Monday
to Friday from 8:00am 6:30pm.
We reserve the right
to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as
possible.
Taurus Healthcare Ltd is advertising this position on behalf of Wargrave House Surgery. This means that Wargrave House Surgery is the employing organisation and will make the final decision on appointing candidates.
Taurus Healthcare Ltd, on behalf of Wargrave House Surgery, will collate all relevant information for the purpose of the recruitment and pre-employment check process.
This information will then be securely transferred to Wargrave House Surgery.
Job description
Job responsibilities
JOB SUMMARY
To be responsible for undertaking a
wide range of reception duties and the provision of general support to the
multidisciplinary team. Duties can include but are not limited to, greeting and
directing patients, effective use of the appointment system, booking
appointments, processing of information (including prescription requests) and
assisting patients as required. To act
as the central point of contact for patients, the distribution of information,
messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
KEY DUTIES AND
RESPONSIBILITIES:
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels. Training in specific areas may be necessary.
Personal development and education will be encouraged.
-
Maintaining
and monitoring the practice appointment system making new and follow-up
appointments
-
Process
personal, telephone and e-requests for appointments using your own judgment and
communication skills to ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
-
Signpost
patients to the correct service
-
Advise
patients of relevant charges for private services, accept payment and issue
receipts.
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data
entry of new/temporary registrations, patient/proxy access and relevant patient
information as required
-
Input
data into the patients healthcare records as necessary
-
Direct
requests for information i.e. SAR, insurance/solicitors letters and DVLA forms
to the appropriate person
-
Manage
all queries as necessary in an efficient manner
-
Carry
out system searches as requested
-
Maintain
a clean, tidy, effective working area at all times
-
Monitor
and maintain the reception area and notice boards
-
Support
all clinical staff with general tasks as requested
-
Complete
opening and closing procedures in accordance with the duty rota
-
Produce
repeat prescriptions, ensuring they are processed accurately and efficiently
-
Monitoring
of stationery supplies
-
Undertake
administrative tasks as allocated by the Reception Manager
*A full job description & person specification is attached to this advert*
Job description
Job responsibilities
JOB SUMMARY
To be responsible for undertaking a
wide range of reception duties and the provision of general support to the
multidisciplinary team. Duties can include but are not limited to, greeting and
directing patients, effective use of the appointment system, booking
appointments, processing of information (including prescription requests) and
assisting patients as required. To act
as the central point of contact for patients, the distribution of information,
messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
KEY DUTIES AND
RESPONSIBILITIES:
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels. Training in specific areas may be necessary.
Personal development and education will be encouraged.
-
Maintaining
and monitoring the practice appointment system making new and follow-up
appointments
-
Process
personal, telephone and e-requests for appointments using your own judgment and
communication skills to ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
-
Signpost
patients to the correct service
-
Advise
patients of relevant charges for private services, accept payment and issue
receipts.
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data
entry of new/temporary registrations, patient/proxy access and relevant patient
information as required
-
Input
data into the patients healthcare records as necessary
-
Direct
requests for information i.e. SAR, insurance/solicitors letters and DVLA forms
to the appropriate person
-
Manage
all queries as necessary in an efficient manner
-
Carry
out system searches as requested
-
Maintain
a clean, tidy, effective working area at all times
-
Monitor
and maintain the reception area and notice boards
-
Support
all clinical staff with general tasks as requested
-
Complete
opening and closing procedures in accordance with the duty rota
-
Produce
repeat prescriptions, ensuring they are processed accurately and efficiently
-
Monitoring
of stationery supplies
-
Undertake
administrative tasks as allocated by the Reception Manager
*A full job description & person specification is attached to this advert*
Person Specification
Other Requirements
Essential
- Confidentiality.
- Must be flexible (cover for sickness and leave)
- Must be willing to undergo training .
- Standard Disclosure clearance from the Disclosure and Barring Service
- Able to work at different locations if required in the future and to work. flexibly including evenings and weekends if required (eg flu clinics and occasional extended hours)
Qualifications
Essential
- Good general education to GCSE level or equivalent.
Desirable
- AMSPAR Receptionists qualification.
- NVQ Level 2 in Health and Social Care.
Behaviours
Essential
- Able to work under pressure.
- Able to work as a team member and autonomously.
- Motivated.
- Clear, polite telephone manner.
- Effectively utilise resources.
- Embrace change in working practices in a positive manner.
- Able to deal with patients and colleagues in a professional and sympathetic manner.
- Willingness to undertake out of hours working if required.
- Adopts a flexible and proactive approach to work duties.
- High level of integrity and loyalty.
Skills
Essential
- Excellent communication skills (written and oral)
- IT skills (MS Office, Internet etc)
- Good interpersonal skills.
- Time Management.
Experience
Essential
- Previous experience of working with the general public.
Desirable
- Experience of administrative duties.
- Experience of working in a healthcare setting.
- Experience of prescription administration.
Knowledge
Desirable
- Experience of EMIS medical information system.
Person Specification
Other Requirements
Essential
- Confidentiality.
- Must be flexible (cover for sickness and leave)
- Must be willing to undergo training .
- Standard Disclosure clearance from the Disclosure and Barring Service
- Able to work at different locations if required in the future and to work. flexibly including evenings and weekends if required (eg flu clinics and occasional extended hours)
Qualifications
Essential
- Good general education to GCSE level or equivalent.
Desirable
- AMSPAR Receptionists qualification.
- NVQ Level 2 in Health and Social Care.
Behaviours
Essential
- Able to work under pressure.
- Able to work as a team member and autonomously.
- Motivated.
- Clear, polite telephone manner.
- Effectively utilise resources.
- Embrace change in working practices in a positive manner.
- Able to deal with patients and colleagues in a professional and sympathetic manner.
- Willingness to undertake out of hours working if required.
- Adopts a flexible and proactive approach to work duties.
- High level of integrity and loyalty.
Skills
Essential
- Excellent communication skills (written and oral)
- IT skills (MS Office, Internet etc)
- Good interpersonal skills.
- Time Management.
Experience
Essential
- Previous experience of working with the general public.
Desirable
- Experience of administrative duties.
- Experience of working in a healthcare setting.
- Experience of prescription administration.
Knowledge
Desirable
- Experience of EMIS medical information system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
