Job summary
Taurus Healthcare Ltd is advertising this position on behalf of Weobley Surgeries & Staunton on Wye Surgeries.
The Weobley and Staunton on Wye Practice currently have a vacancy for an experienced
Receptionist who will project a positive and friendly image to patients, who
is professional, efficient and enthusiastic with a flexible approach to fill
this position.
The successful candidate will be required to have a
good level of education, full knowledge of the elements of Microsoft Office
and be able to demonstrate experience of delivering an excellent service to
patients and staff alike in a pressurised environment. You will need to demonstrate strong
communication skills, understand the importance of confidentiality, take
pride in your work and be a conscientious team player.
It is important to note that the successful
candidate will also be required to undertake sickness and holiday cover in
addition to their contracted hours as part of the Reception Team rota.
Experience of working in a GP Practice and with EMIS
Web would be an advantage bit is not essential as full training will be
given.
Informal enquiries can be directed to our Assistant
Practice Manager Mrs Jane Harley by telephone on 01544 318472 or email to jane.harley1@nhs.net
*This is a part time position working 20 Hours per week*
* Interview dates are to be confirmed*
*Closing date - Thursdsay 12th March 2026*
Main duties of the job
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Please ensure that you read the person specification and job description that is attached to this advert.
About us
The Weobley and Staunton on Wye Practice is a rural dispensing GP Surgery, split across two locations caring for approximately 6200 patients.We are approved for GP and medical student training and were awarded a rating of Good in our last CQC review.The Practice has a firm commitment to offer an excellent standard of care to its patients and our aim is to develop local, modern health services so that our patients can be treated close to where they live.
Taurus Healthcare Ltd is advertising
this position on behalf of Weobley Surgeries & Staunton on Wye Surgeries. This means that Weobley & Staunton on
Wye Surgeries is the employing organisation and will make the final decision
on appointing candidates.
Taurus Healthcare Ltd, on
behalf of Weobley & Staunton on
Wye Surgeries, will collate all relevant information for the purpose of the
recruitment and pre-employment check process.
This information will then
be securely transferred to Weobley & Staunton on Wye Surgeries.
Job description
Job responsibilities
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records via Docman system
- Photocopy and email as requested
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail
Reception - Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Appointments - Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Computer - Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks - Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
*A full Job Description & Person Specification is attached to this advert*
Job description
Job responsibilities
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records via Docman system
- Photocopy and email as requested
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail
Reception - Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Appointments - Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Computer - Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks - Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
*A full Job Description & Person Specification is attached to this advert*
Person Specification
Skills & Abilities
Essential
- Ability to organise own tasks and work systematically.
- Working knowledge of Microsoft Office applications.
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances.
- Ability to respect confidentiality at all times.
Desirable
- An enquiring mind with a willingness to learn new skills and procedures.
Experience
Essential
- Computer literate with excellent keyboard skills.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Use of clinical system software eg. EMIS
- GP Practice experience.
- Reception/Customer Care experience.
Knowledge & Understanding
Essential
- Demonstrate an understanding and commitment to good standards of patient care.
- Enjoys working as part of a Primary Care Team.
- Sensitive to the concerns of others without being disproportionately influenced by them.
- Flexible in approach to work and ability to cover colleagues during leave/busy periods.
Desirable
- Understanding of and commitment to Health & Safety in the workplace.
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Personal Attributes
Essential
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team.
- Ability to remain calm under pressure.
- Capable of working supervised and unsupervised.
- Capable of consistent accuracy and concentration under pressure.
- Objective and impartial.
- Keen to learn new skills.
Desirable
- Self-motivated but aware of limits of authority.
- Pragmatic approach to day to day irritations.
Person Specification
Skills & Abilities
Essential
- Ability to organise own tasks and work systematically.
- Working knowledge of Microsoft Office applications.
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances.
- Ability to respect confidentiality at all times.
Desirable
- An enquiring mind with a willingness to learn new skills and procedures.
Experience
Essential
- Computer literate with excellent keyboard skills.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Use of clinical system software eg. EMIS
- GP Practice experience.
- Reception/Customer Care experience.
Knowledge & Understanding
Essential
- Demonstrate an understanding and commitment to good standards of patient care.
- Enjoys working as part of a Primary Care Team.
- Sensitive to the concerns of others without being disproportionately influenced by them.
- Flexible in approach to work and ability to cover colleagues during leave/busy periods.
Desirable
- Understanding of and commitment to Health & Safety in the workplace.
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Personal Attributes
Essential
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team.
- Ability to remain calm under pressure.
- Capable of working supervised and unsupervised.
- Capable of consistent accuracy and concentration under pressure.
- Objective and impartial.
- Keen to learn new skills.
Desirable
- Self-motivated but aware of limits of authority.
- Pragmatic approach to day to day irritations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
