Job summary
* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*
The Operations Support Manager plays a key
role in ensuring the smooth running of the Practice. Working with the
Operations Manager and nonclinical teams, the role supports effective health
& safety, information governance, administrative processes and support
functions. It contributes to a positive, patientfocused culture by resolving
operational issues efficiently and supporting compliance and audit activity.
You will act as a point of support for staff and patients, promoting a
professional environment. The role requires confidentiality, attention to
detail and strong crossteam collaboration.
You will be: organised, patientfocused, a
strong communicator, calm under pressure, analytical, ITliterate, adaptable
and aligned with our values. Healthcare experience isnt essential, we
welcome applicants from all sectors.
Please submit a CV and covering letter
outlining how you meet the essential requirements of the role.
Hours:30 hours over 4 days -Monday, Tuesday. Wednesday and Friday or 5 days -Monday to Friday.
Location:Ryeland Surgery, Leominster HR6 8HD
* Closing Date for this vacancy is Sunday 8th February 2026*
* First round interviews will be held on Thursday 19th February 2026*
* This advert may close early if there is a high number of applications*
Main duties of the job
a.
To offer IG guidance to the wider team and
contribute to the annual Data Protection Toolkit submission. Support in the
writing of all IT related policies and protocols and user guides.
b.
Ensure staff adhere to practice policies
regarding IT security and ensure conformance to information governance. Liaise
with the Data Protection Officer as required.
c.
Ensure compliance with essential health
& safety checks, risk assessments and reporting. Undertake risk
assessments and mandatory training as required.
d.
Maintain compliance-related records on
Practice Index including health and safety checks and policy
acknowledgements. Monitor deadlines/follow-up actions relating to compliance
tasks and audits. Help prepare documentation and reports for audits.
e.
Administration support to other non-clinical
teams in times of absence or high workload including patient registrations,
data entry, reception and call taking.
f.
Line management of Admin Team and Practice
Support Assistant
About us
Taurus Healthcare Ltd is advertising
this position on behalf of Ryeland Surgery. This means that Ryeland Surgery
is the employing organisation and will make the final decision on appointing
candidates.
Taurus Healthcare Ltd, on behalf of
Ryeland Surgery will collate all relevant information for the purpose of the
recruitment and pre-employment check process.
This information will then
be securely transferred to Ryeland Surgery.
We are a warm, forward-thinking NHS General
Practice dedicated to providing high-quality, compassionate care to our local
community. Our committed team of clinicians and administrative staff work
collaboratively to put patients at the heart of everything we do, and we
continually seek to improve and innovate the way we deliver care.
Job description
Job responsibilities
The following are the core responsibilities of the Operations
Support Manager. On occasions there may be a requirement to carry out other
tasks which are listed below under secondary responsibilities. This will be
dependent on factors such as workload and staffing levels:
a.
To offer IG guidance to the wider team and
contribute to the annual Data Protection Toolkit submission. Support in the
writing of all IT related policies and protocols and user guides.
b.
Ensure staff adhere to practice policies
regarding IT security and ensure conformance to information governance. Liaise
with the Data Protection Officer as required.
c. Ensure
compliance with essential health & safety checks, risk assessments and
reporting. Ensure all staff are aware of the management of the premises,
including health and safety aspects and undertake risk assessments and
mandatory training as required. Liaise with external H&S consultant as
required.
d. Monitor
and disseminate information on safety alerts and other pertinent information.
e.
Maintain compliance-related records on
Practice Index including health and safety checks and policy acknowledgements.
Monitor deadlines/follow-up actions relating to compliance tasks and audits.
Help prepare documentation and reports for internal/external audits.
f.
Administration support to other non-clinical
teams in times of absence or high workload including patient registrations,
data entry, reception and call taking including telephone queue busting.
g.
To offer IG guidance to the wider team and
contribute to the annual Data Protection Toolkit submission
h.
To ensure compliance with essential health
& safety checks, risk assessments and reporting
i.
Line management of Admin Team and Practice
Support Assistant
j.
Oversee the maintenance of all equipment and
associated compliance
k.
Hold weekly hassle huddle meetings with all
non-clinical teams and act as a point of escalation for operational queries
l.
Any additional administration assistance
required by the Operations Manager
m.
To be a trained Fire Warden
n.
To be a trained Mental Health First Aider
o.
Maintain a clean, tidy, effective working area
at all times
p.
Undertake all mandatory training and induction
programmes
q.Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.
Secondary
responsibilities :
a.
Assist Operations Manager and wider Management
Team with specific projects as required.
b.
Support practice wide public health campaigns
such as vaccination clinics.
c.
To open or close the practice as per rota
requirements.
*Please
read the attached Job Description and Person Specification for full details of the role *
Job description
Job responsibilities
The following are the core responsibilities of the Operations
Support Manager. On occasions there may be a requirement to carry out other
tasks which are listed below under secondary responsibilities. This will be
dependent on factors such as workload and staffing levels:
a.
To offer IG guidance to the wider team and
contribute to the annual Data Protection Toolkit submission. Support in the
writing of all IT related policies and protocols and user guides.
b.
Ensure staff adhere to practice policies
regarding IT security and ensure conformance to information governance. Liaise
with the Data Protection Officer as required.
c. Ensure
compliance with essential health & safety checks, risk assessments and
reporting. Ensure all staff are aware of the management of the premises,
including health and safety aspects and undertake risk assessments and
mandatory training as required. Liaise with external H&S consultant as
required.
d. Monitor
and disseminate information on safety alerts and other pertinent information.
e.
Maintain compliance-related records on
Practice Index including health and safety checks and policy acknowledgements.
Monitor deadlines/follow-up actions relating to compliance tasks and audits.
Help prepare documentation and reports for internal/external audits.
f.
Administration support to other non-clinical
teams in times of absence or high workload including patient registrations,
data entry, reception and call taking including telephone queue busting.
g.
To offer IG guidance to the wider team and
contribute to the annual Data Protection Toolkit submission
h.
To ensure compliance with essential health
& safety checks, risk assessments and reporting
i.
Line management of Admin Team and Practice
Support Assistant
j.
Oversee the maintenance of all equipment and
associated compliance
k.
Hold weekly hassle huddle meetings with all
non-clinical teams and act as a point of escalation for operational queries
l.
Any additional administration assistance
required by the Operations Manager
m.
To be a trained Fire Warden
n.
To be a trained Mental Health First Aider
o.
Maintain a clean, tidy, effective working area
at all times
p.
Undertake all mandatory training and induction
programmes
q.Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.
Secondary
responsibilities :
a.
Assist Operations Manager and wider Management
Team with specific projects as required.
b.
Support practice wide public health campaigns
such as vaccination clinics.
c.
To open or close the practice as per rota
requirements.
*Please
read the attached Job Description and Person Specification for full details of the role *
Person Specification
Experience
Essential
- Experience of working in administrative coordination or operational support role.
Desirable
- Experience of working in team leadership role.
Qualifications
Essential
- Educated to A level or equivalent.
- GCSE Mathematics & English - C or above.
Desirable
- Leadership/management qualification L3 or above.
- H&S qualification.
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Managing competing priorities and deadlines
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to maintain confidentiality
Personal Qualities
Essential
- Polite and confident
- Reliable, flexible and able to adapt to change
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Professional, calm and resilient under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service check
Person Specification
Experience
Essential
- Experience of working in administrative coordination or operational support role.
Desirable
- Experience of working in team leadership role.
Qualifications
Essential
- Educated to A level or equivalent.
- GCSE Mathematics & English - C or above.
Desirable
- Leadership/management qualification L3 or above.
- H&S qualification.
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Managing competing priorities and deadlines
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to maintain confidentiality
Personal Qualities
Essential
- Polite and confident
- Reliable, flexible and able to adapt to change
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Professional, calm and resilient under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
