Job summary
Taurus Healthcare Ltd is advertising this position on behalf ofWeobley Surgeries & Staunton on Wye Surgeries.
This is a pivotal, people-centred role at the heart
of Weobley and Staunton on Wye Surgeries, where professionalism, compassion
and organisation come together to make a genuine difference. The post-holder
will be a welcoming and capable presence for patients and visitors, while
providing high-level support to the Practice Manager and Assistant Practice
Manager to ensure the smooth, safe and effective running of both practices.
The role combines excellent organisational and problem-solving skills
with a strong commitment to patient service, confidentiality and teamwork.
From coordinating meetings, systems and communications, to overseeing patient
registrations, digital access, staff support, compliance activity and clinic
organisation, the post-holder helps connect every part of the practice.
This is an opportunity for someone who thrives on responsibility,
variety and collaboration, and who is motivated by improving services,
supporting colleagues and creating a positive experience for every patient,
every day.
*This position is for of 30.5 Hours per week - days and hours are to be confirmed *
* Interviews will be held on Thursday 12th February 2026*
Main duties of the job
The
post-holder will project a positive and friendly image to patients and other
visitors and deal with queries in a professional, courteous and efficient way
across both Weobley & Staunton on Wye Surgeries.
You
will be required to offer an excellent standard of support to the Practice
Manager and Assistant Practice Manager, ensuring good quality service delivery
and confidentiality. To thrive in this role you will enjoy a challenge that
requires you to use your exceptional organisational and prioritising skills,
combined with top level attention to detail. Problem solving on a day to day
basis on issues relating to your work, you will also enjoy working closely as a
member of a team to achieve shared objectives and ensure daily priorities are
delivered.
Please ensure that you read the person specification attached to
the Job Description.
About us
Taurus Healthcare Ltd is advertising
this position on behalf of Weobley Surgeries & Staunton on Wye Surgeries. This means that Weobley & Staunton on
Wye Surgeries is the employing organisation and will make the final decision
on appointing candidates.
Taurus Healthcare Ltd, on
behalf of Weobley & Staunton on
Wye Surgeries, will collate all relevant information for the purpose of the
recruitment and pre-employment check process.
This information will then
be securely transferred to Weobley & Staunton on Wye Surgeries.
Job description
Job responsibilities
Job Responsibilities:
- Support the Practice Manager and Assistant Practice Manager to arrange regular and ad-hoc meetings as required, ensuring that all delegates are notified in ample time, co-ordinating and adjusting appointments where clinicians are attending, distributing agendas, taking minutes, preparing meeting rooms and organising food as required and ensuring follow-up action is undertaken.
- Attend meetings if required to take minutes (this will sometimes be outside of the usual working hours), type up minutes and distribute in a timely and effective manner.
- Assist with planning, development and implementation of systems and procedures to ensure adequate provision of services to patients, including patient advice and information.
- Assist with planning, development and implementation of changes necessary to meet new demands on the Practice from internal and external sources.
- Organise Practice Protected Time meetings including arranging venues and catering.
- To provide secretarial support in processing urgent 2WW in the absence of the medical secretaries due to illness.
- To deputise in the absence of the Practice Manager/Assistant Practice Manager.
- Oversee all registrations and deductions of patients including processing GP2GP transfers and any degraded entries.
- Set up of patient online account details, NHS app queries and proxy access requests.
- To oversee all patient requests in AccuRx.
- Assist in the administration, induction and training of new staff members within the organisation.
- To oversee batch messaging and invites and set up clinics on Accubook.
- To assist in the collating and maintain staff sickness records on GP Teamnet.
- Arranging annual PAT and fridge testing.
- Arranging Annual calibration of equipment.
- Arranging Annual door servicing.
- Maintain and distribute Practice communications.
- Produce and circulate regular Practice Newsletters.
- Take a lead role in administrating the Practices GP Teamnet system and in the uploading of teamnet checks.
- Take a lead role in updating the Practice website and Facebook pages in a timely manner.
- Co-ordinate staff appraisals with team managers.
- Ad hock scanning from the Practice Manager/Assistant Practice Manager.
- Co-ordinate the annual flu and Covid clinics and support in the creation of clinical searches.
- Assist with the production and upkeep of Practice policies and procedures under the direction of the Practice Manager.
- To do the weekly banking of monies for the surgery.
- Organising the NICE guidelines between the Doctors and uploading to Teamnet.
*A full Job Description & Person Specification is attached to this advert*
Job description
Job responsibilities
Job Responsibilities:
- Support the Practice Manager and Assistant Practice Manager to arrange regular and ad-hoc meetings as required, ensuring that all delegates are notified in ample time, co-ordinating and adjusting appointments where clinicians are attending, distributing agendas, taking minutes, preparing meeting rooms and organising food as required and ensuring follow-up action is undertaken.
- Attend meetings if required to take minutes (this will sometimes be outside of the usual working hours), type up minutes and distribute in a timely and effective manner.
- Assist with planning, development and implementation of systems and procedures to ensure adequate provision of services to patients, including patient advice and information.
- Assist with planning, development and implementation of changes necessary to meet new demands on the Practice from internal and external sources.
- Organise Practice Protected Time meetings including arranging venues and catering.
- To provide secretarial support in processing urgent 2WW in the absence of the medical secretaries due to illness.
- To deputise in the absence of the Practice Manager/Assistant Practice Manager.
- Oversee all registrations and deductions of patients including processing GP2GP transfers and any degraded entries.
- Set up of patient online account details, NHS app queries and proxy access requests.
- To oversee all patient requests in AccuRx.
- Assist in the administration, induction and training of new staff members within the organisation.
- To oversee batch messaging and invites and set up clinics on Accubook.
- To assist in the collating and maintain staff sickness records on GP Teamnet.
- Arranging annual PAT and fridge testing.
- Arranging Annual calibration of equipment.
- Arranging Annual door servicing.
- Maintain and distribute Practice communications.
- Produce and circulate regular Practice Newsletters.
- Take a lead role in administrating the Practices GP Teamnet system and in the uploading of teamnet checks.
- Take a lead role in updating the Practice website and Facebook pages in a timely manner.
- Co-ordinate staff appraisals with team managers.
- Ad hock scanning from the Practice Manager/Assistant Practice Manager.
- Co-ordinate the annual flu and Covid clinics and support in the creation of clinical searches.
- Assist with the production and upkeep of Practice policies and procedures under the direction of the Practice Manager.
- To do the weekly banking of monies for the surgery.
- Organising the NICE guidelines between the Doctors and uploading to Teamnet.
*A full Job Description & Person Specification is attached to this advert*
Person Specification
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both verbally and written demonstrated with people at all levels and in all circumstances.
- Ability to organise own workload to undertake tasks systematically.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Well organised, diligent and attentive to detail.
- Resilient, ability to work under pressure and manage personal stress.
- Ability to collect, interpret and present relevant data.
- An enquiring mind with a willingness to learn new skills and procedures.
Experience
Essential
- Advanced working knowledge of using Microsoft Office applications (Word, Excel, Powerpoint)
- Experience of complex administration and record keeping in an office environment.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Use of clinical system software eg. EMIS
- GP Practice experience.
- Experience of operational management.
- Understanding of and commitment to Health & Safety in the Workplace.
Knowledge & Understanding
Essential
- Enjoy working as part of a Primary Care Team.
- Flexible in approach to work.
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Personal Attributes
Essential
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team.
- Self-motivated and able to prioritise, being able to work without direction supervision and determine own workload priorities but aware of limits of authority.
- Ability to work in a changing environment.
- Keen to learn new skills and an ability to keep abreast of national and local initiatives.
- Ability to travel easily in the community when required to represent the Practice.
Person Specification
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both verbally and written demonstrated with people at all levels and in all circumstances.
- Ability to organise own workload to undertake tasks systematically.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Well organised, diligent and attentive to detail.
- Resilient, ability to work under pressure and manage personal stress.
- Ability to collect, interpret and present relevant data.
- An enquiring mind with a willingness to learn new skills and procedures.
Experience
Essential
- Advanced working knowledge of using Microsoft Office applications (Word, Excel, Powerpoint)
- Experience of complex administration and record keeping in an office environment.
- Self-starter, able to work on own initiative, following set procedures and protocols.
Desirable
- Use of clinical system software eg. EMIS
- GP Practice experience.
- Experience of operational management.
- Understanding of and commitment to Health & Safety in the Workplace.
Knowledge & Understanding
Essential
- Enjoy working as part of a Primary Care Team.
- Flexible in approach to work.
Qualifications
Essential
- Good level of education to GCSE standard or equivalent.
Personal Attributes
Essential
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team.
- Self-motivated and able to prioritise, being able to work without direction supervision and determine own workload priorities but aware of limits of authority.
- Ability to work in a changing environment.
- Keen to learn new skills and an ability to keep abreast of national and local initiatives.
- Ability to travel easily in the community when required to represent the Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
