Job summary
* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*
The Operations Support Manager plays a key part in ensuring the
smooth, efficient and patient-centred running of the practice as well as
providing HR administrative support to our practice team. Working closely
with the Operations Manager and wider leadership team, you will provide
support with day-to-day operational delivery, HR administration processes,
workflow coordination and service improvements. You will act as a point of
support for both staff and patients, promoting a positive and professional
practice environment. The role
requires a high level of confidentiality, attention to detail and cross-team
collaboration to keep organisational processes in line with policies and
regulations.
This position would suit someone with strong organisational and
interpersonal skills, excellent attention to detail, and a genuine commitment
to delivering high standards of service healthcare experience is not
essential, as full training will be provided.
We welcome applications from candidates with experience in any sector, including business, hospitality, service industries or the wider private sector. What matters most is your ability to deliver an excellent experience for patients and colleagues alike.
* Closing Date for this vacancy is Sunday 23rd November 2025*
* Interviews are expected to take place on Wednesday 3rd December 2025 *
Main duties of the job
The successful applicant will be :-
- Highly organised and detail-orientated
- Passionate about providing excellent patient service
- A confident communicator with strong interpersonal skills
- Able to manage multiple priorities calmly and effectively
- Analytical and solutions-focused, with a drive to improve systems and processes
- IT literate and confident learning new software systems
- Professional, adaptable, and aligned with the practices values
Main responsibilities of the role :
- HR administration support including recruitment, on/off boarding, probation reviews, training and appraisal preparation and payroll preparation.
- Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking including telephone queue busting
- Update and maintain electronic HR files and repository for policies, procedures and digital library
- Maintain the Management Team diary ensuring appropriate availability or cover for internal and external meetings and events
- Hold weekly hassle huddle meetings with all non-clinical teams and act as a point of escalation for operational queries
- Administration and planning support for the Patient Participation Group
- Any additional administration assistance required by the Operations Manager
Hours: MondayThursday:
10:3018:30 Friday: 07:4515:45
A 50/50 job share will be considered for suitable candidates.-This role is not suitable for remote working.
About us
We are a warm, forward-thinking NHS General Practice dedicated to
providing high-quality, compassionate care to our local community. Our
committed team of clinicians and administrative staff work collaboratively to
put patients at the heart of everything we do, and we continually seek to
improve and innovate the way we deliver care.
We are now looking for an enthusiastic, detail-orientated and organised
Operations Support Manager to
help coordinate our daily operations, support our staff team, and enhance the
overall patient experience.
* This advert may close early if there is a high number of applications*
Taurus Healhcare Ltd is advertising this position on behalf
of Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on
appointing candidates.
Taurus Healthcare Ltd, on behalf of Ryeland Surgery, will collate
all relevant information for the purpose of the recruitment and pre-employment
check process.
This information will then be securely transferred to Ryeland Surgery.
Job description
Job responsibilities
The following are the core responsibilities of the Operations
Support Manager. On occasions there may be a requirement to carry out other
tasks which are listed below under secondary responsibilities. This will be
dependent on factors such as workload and staffing levels:
a.
HR administration support including:
recruitment and pre-employment checks, on/off boarding, probation reviews,
updating and producing job descriptions, generating standard contract
variation/ changes to terms and conditions letters, training and appraisal
preparation and return to work meetings.
Process flexible working requests and develop template letters
relating to statutory maternity, paternity, adoption leave etc. Send out
template letters for disciplinary and grievance etc meetings. Organise,
coordinate and communicate internal training events/meetings. Liaise with external
consultants and/or agencies regarding HR support as necessary.
b.
Create, update and maintain electronic HR
files and repository for policies, procedures and digital library.
c.
Support payroll and payroll preparation by
processing monthly absence, leave and overtime/TOIL reports.
d.
Maintain compliance-related records
including training logs, qualifications and certificates and policy
acknowledgements. Monitor deadlines/follow-up actions relating to compliance
tasks and audits. Help prepare documentation and reports for
internal/external audits.
e.
Administration support to other non-clinical
teams in times of absence or high workload including patient registrations,
data entry, reception and call taking including telephone queue busting.
f.
Maintain the Management Team diary ensuring
appropriate availability or cover for internal and external meetings and
events. Schedule, follow up and
generate reminders for probation and annual reviews.
g.
Hold weekly hassle huddle meetings with all
non-clinical teams and act as a point of escalation for operational queries
h.
Administration and planning support for the
Patient Participation Group
i.
Any additional administration assistance
required by the Operations Manager
j.
To be a trained Fire Warden
k.
To be a trained Mental Health First Aider
l.
Maintain a clean, tidy, effective working
area at all times
m.
Undertake all mandatory training and
induction programmes
n.
Attend a formal appraisal on an annual basis
and participate in interim reviews to ensure objectives are achieved and relevant
training is undertaken
*Please
read the attached Job Description and Person Specification for full details of the role *
Job description
Job responsibilities
The following are the core responsibilities of the Operations
Support Manager. On occasions there may be a requirement to carry out other
tasks which are listed below under secondary responsibilities. This will be
dependent on factors such as workload and staffing levels:
a.
HR administration support including:
recruitment and pre-employment checks, on/off boarding, probation reviews,
updating and producing job descriptions, generating standard contract
variation/ changes to terms and conditions letters, training and appraisal
preparation and return to work meetings.
Process flexible working requests and develop template letters
relating to statutory maternity, paternity, adoption leave etc. Send out
template letters for disciplinary and grievance etc meetings. Organise,
coordinate and communicate internal training events/meetings. Liaise with external
consultants and/or agencies regarding HR support as necessary.
b.
Create, update and maintain electronic HR
files and repository for policies, procedures and digital library.
c.
Support payroll and payroll preparation by
processing monthly absence, leave and overtime/TOIL reports.
d.
Maintain compliance-related records
including training logs, qualifications and certificates and policy
acknowledgements. Monitor deadlines/follow-up actions relating to compliance
tasks and audits. Help prepare documentation and reports for
internal/external audits.
e.
Administration support to other non-clinical
teams in times of absence or high workload including patient registrations,
data entry, reception and call taking including telephone queue busting.
f.
Maintain the Management Team diary ensuring
appropriate availability or cover for internal and external meetings and
events. Schedule, follow up and
generate reminders for probation and annual reviews.
g.
Hold weekly hassle huddle meetings with all
non-clinical teams and act as a point of escalation for operational queries
h.
Administration and planning support for the
Patient Participation Group
i.
Any additional administration assistance
required by the Operations Manager
j.
To be a trained Fire Warden
k.
To be a trained Mental Health First Aider
l.
Maintain a clean, tidy, effective working
area at all times
m.
Undertake all mandatory training and
induction programmes
n.
Attend a formal appraisal on an annual basis
and participate in interim reviews to ensure objectives are achieved and relevant
training is undertaken
*Please
read the attached Job Description and Person Specification for full details of the role *
Person Specification
Experience
Essential
- Experience of working in administrative coordination or operational support role.
Desirable
- Experience of working in team leadership role.
Qualifications
Essential
- Educated to A level or equivalent.
- GCSE Mathematics & English - C or above.
Desirable
- Leadership/management qualification L3 or above.
- CIPD HR qualification L3 or above.
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Managing competing priorities and deadlines
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to maintain confidentiality
Personal Qualities
Essential
- Polite and confident
- Reliable, flexible and able to adapt to change
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Professional, calm and resilient under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service check
Person Specification
Experience
Essential
- Experience of working in administrative coordination or operational support role.
Desirable
- Experience of working in team leadership role.
Qualifications
Essential
- Educated to A level or equivalent.
- GCSE Mathematics & English - C or above.
Desirable
- Leadership/management qualification L3 or above.
- CIPD HR qualification L3 or above.
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Managing competing priorities and deadlines
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to maintain confidentiality
Personal Qualities
Essential
- Polite and confident
- Reliable, flexible and able to adapt to change
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Professional, calm and resilient under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
