Digital and IT Officer

Job description

Job responsibilities

The Digital & IT Officer has a crucial face-to-face role in the Digital & IT team to deliver the maintenance and development of Digital & IT functions that will enable the corporate objectives and vision.

The role will be pivotal in administrating and leading on the day-to-day functions as part of the Digital and IT Team and will ensure a smooth running of the business, supporting a variety of teams and troubleshooting to keep our technical infrastructure up and running.

The post holder will work closely with the IT Manager and Associate Director, and colleagues from across Taurus Healthcare including partner organisations to ensure the successful delivery of specific projects.

They must be able to operate effectively alongside individuals at all levels of seniority in a multi-stakeholder environment. They will be required to demonstrate excellent written and verbal communication skills, using tact and diplomacy to maintain effective collaborative working arrangements ensuring that key work deliverables can be achieved.

They will provide high quality communication both internally and with external partners, ensuring that the organisation is represented as high quality, professional, caring and with robust governance.

They will actively support and contribute to a strong governance ethos throughout the organisation aiding in the demonstration of compliance with contracts, projects, policies and any statutory requirements.

Main Responsibilities

Administrative Support

• Lead on developing and maintaining Digital and IT work schedules.
• Responsible for first line support for hardware and software issues experienced by staff on site, remote users and staff working at other clinical locations.
• Responsible for maintaining company asset register
• Maintain IT equipment stock levels and lead on equipment evaluation and procurement
• Oversee and support the Central Services, Ops, HR and Clinical Services with IT functions
• Manage IT requirements within the staff induction process
• Proactively forward plan and manage office systems and communicate effectively to coordinate a range of functions.
• Support and manage the Digital programmes information management systems to maintain all relevant documentation.
• When needed, use the internal CRM to update our websites and other communication platforms including TeamNet
• Provide cover for other team members during times of annual leave, sickness leave and to address business critical areas of work.
• Lead on developing business continuity processes and procedures working with colleagues across all service departments
• Responsible for Office 365 and NHS portal administration including associated applications such as Sharepoint
• Lead on managing all aspects of technical onboarding and off-boarding of staff for both corporate and clinical systems
• Responsible for clinical and corporate teams with access to appropriate clinical and administrative system. Remote and F2F
• Responsibility for Active directory Server management and associated services.
• Equipment specification and Procurement ensuring value for money and efficacy.
• Administration of Mobile phone estate through direct liaision with supplier for billing and phone administration
• Managing, administrating IP telephony platform for corporate and clinical services
• Local administration of network infrastructure for Wifi and HSCN connectivity working alongside 3rd Party Support Supplier
• Maintain and configure clinical rooms with the associated access for corporate and clinical systems, including business continuity infrastructure
• Manage, update and report on organizational D&IT risk incidents through associated recording platform
• Undertake and report on scheduled security audit and monitoring tasks in line with the information security policy and associated policies
• Advise, support and implement specific areas of work within a project workstream across the organisation to deliver the necessary D&IT objectives

Building Management Systems

• Lead on systems and infrastructure management for access control, CCTV and building management platforms which reside on the network infrastructure.
• To coordinate with contractors to schedule maintenance visits and repairs in a timely manner.
• To keep accurate records of contractor communications and work is undertaken and recorded.
• To report any related concerns or issues of building management systems promptly to the General Manager

COMMUNICATIONS AND WORKING RELATIONSHIPS

PERSONAL DEVELOPMENT

• To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.

• To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.

• To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

*A full job description and person specification is attached to this advert*

Person Specification

Qualifications

Essential

• Knowledge of administrative procedures, project management or information analysis

Desirable

• Demonstrable experience of working in a large complex organisation.
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Experience

Essential

• Providing IT and/or digital related support functions
• Negotiating, networking and persuasive, supporting internal and external stakeholders

Desirable

• Experience of working within health/social care
• Project management skills, with experience of project delivery

Knowledge and Skills

Essential

• An ability to communicate clearly verbally, and in writing, and in particular to be able to write procedure documents which are clear and easy to follow.
• Excellent IT skills
• An ability to build good working relationships with colleagues internally and across the System
• An understanding, acceptance and adherence to the need for strict confidentiality.
• An awareness of data security requirements.

Desirable

• Ability to translate verbal requirements into quantitative reporting
• Ability to interpret information and provide insightful intelligence

Qualities and Attributes

Essential

• Ability to work to and meet firm deadlines
• Ability to work on own initiative with limited supervision.
• A flexible approach to undertake a wide variety of tasks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)