Job summary
* Taurus Healthcare are advertising this position on behalf of Wargrave House Surgery*
The successful candidate will be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can
include but are not limited to, processing of prescription requests, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point
of contact for patients, the distribution of information, messages and
enquiries for the clinical team, liaising with multidisciplinary team members
and external agencies such as secondary care and community service
providers.
This is a part time position working 25 hours a week across varying shifts
mornings, afternoons & evenings.
Interviews are expected to be held on Thursday 28th August 2025.
Main duties of the job
- Processing prescription requests
- Maintaining and monitoring the practice appointment system making new and follow-up appointments.
- Process in person, telephone and online requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
About us
Wargrave House Surgery is
located in the centre of Hereford and provides primary medical care to people
who also live in the town and its surrounding suburbs. There are
approximately 8340 patients registered at the practice. The practice is
managed by four partners, including a Paramedic. They are supported by two
salaried GPs. The practice employs Paramedics and several Practice Nurses who
carry out reviews of patients with long term conditions such as, diabetes,
asthma and hypertension. They also provide cervical screening and contraceptive
advice. There are two Health Care Assistants who carry out duties such as,
phlebotomy, health checks and flu vaccinations. The practice is open Monday
to Friday from 8:00am 6:30pm.
We reserve the right
to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as
possible.
Taurus Healthcare Ltd is advertising
this position on behalf of Wargrave House Surgery. This means that Wargrave House Surgery is
the employing organisation and will make the final decision on appointing
candidates.
Taurus Healthcare Ltd, on
behalf of Wargrave House Surgery, will collate all relevant information for
the purpose of the recruitment and pre-employment check process.
This information will then
be securely transferred to Wargrave House Surgery.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can
include but are not limited to greeting and directing patients, effective use
of the appointment system, booking appointments, processing of information - prescription
requests and assisting patients as required.
To act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
Key Duties and Responsibilities
The
following are the core responsibilities of the Receptionist/Prescription Clerk.
There may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Primary Responsibilities
- Maintaining
and monitoring the practice appointment system making new and follow-up
appointments.
-
Process
personal and telephone requests for appointments using your own judgment and
communication skills to ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
-
Signpost
patients to the correct service.
-
Input data
into the patients healthcare records as necessary.
-
Support all
clinical staff with general tasks as requested.
-
Process repeat
prescription requests received by email, post, slips and the online access
system, in accordance with practice protocol and liaise with external services.
-
Produce
prescriptions for the GP to sign in an acceptable time frame.
-
Deal with all
prescription related enquiries in a timely manner.
* A full Job Description & Person Specification is attached to this advert.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can
include but are not limited to greeting and directing patients, effective use
of the appointment system, booking appointments, processing of information - prescription
requests and assisting patients as required.
To act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
Key Duties and Responsibilities
The
following are the core responsibilities of the Receptionist/Prescription Clerk.
There may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Primary Responsibilities
- Maintaining
and monitoring the practice appointment system making new and follow-up
appointments.
-
Process
personal and telephone requests for appointments using your own judgment and
communication skills to ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
-
Signpost
patients to the correct service.
-
Input data
into the patients healthcare records as necessary.
-
Support all
clinical staff with general tasks as requested.
-
Process repeat
prescription requests received by email, post, slips and the online access
system, in accordance with practice protocol and liaise with external services.
-
Produce
prescriptions for the GP to sign in an acceptable time frame.
-
Deal with all
prescription related enquiries in a timely manner.
* A full Job Description & Person Specification is attached to this advert.
Person Specification
Personal Requirements
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Other Requirements
Essential
- Willingness to work flexible hours when required to meet work demands.
- Disclosure Barring Service check.
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Mathematics and English - C or above.
- NVQ Level 2 in Health and Social Care.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience as working as a prescription clerk.
Skills
Essential
- Excellent communication skills -written and oral.
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of MS Office applications.
- Effective time management - planning and organising.
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- Clinical IT system user skills.
Person Specification
Personal Requirements
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Other Requirements
Essential
- Willingness to work flexible hours when required to meet work demands.
- Disclosure Barring Service check.
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Mathematics and English - C or above.
- NVQ Level 2 in Health and Social Care.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience as working as a prescription clerk.
Skills
Essential
- Excellent communication skills -written and oral.
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of MS Office applications.
- Effective time management - planning and organising.
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- Clinical IT system user skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
