Job summary
Join our team as a Wellbeing Care Co-ordinator in
North & West Herefordshire
Primary Care Network.
Are you passionate about helping
people and local communities live healthy, positive and fulfilling lives?
Do you want to make a real difference
by supporting independence, mental wellbeing, and social connectivity?
Were looking
for an enthusiastic Wellbeing Care
Co-ordinator to join our friendly team and be the first point of contact for patients needing
proactive well-being support across five local practices.
You will
work closely with GP teams, Care Coordinators, social prescribers, health
professionals, and community groups to help patients get the right support
for their needs.
Youll
also be involved in local health projects that focus on helping people who may find it
harder to access services.
Working
alongside our supportive Wellbeing Team, youll help individuals and groups
by offering personalised care guiding them to make informed choices that
support their health and wellbeing goals.
*This is a part time position working 18.75 hours per week over 2.5 days*
Main duties of the job
Key responsibilities will include:
In this varied and rewarding role, youll help patients access the care and services they need, while supporting wider health and wellbeing initiatives across the PCN.
- Be the first point of contact for coordination of new referrals to the Wellbeing Team
- Offer advice and signposting support to patients (and staff)
- Work one-to-one with patients, helping them take an active role in their care and connect with the right services
- Support coordination of group-based health programmes, such as managing long-term conditions like diabetes and high blood pressure
- Get involved in community outreach and public health campaigns to reduce health inequalities
- Promote the work of the Wellbeing Team across GP practices and local communities
- Collaborate with a wide range of professionals including GPs, social prescribers, health coaches, dietitians, and safeguarding coordinators
*Interviews are likely to take place on the 27th & 30th June*
If you would like to have an informal chat about the role with a member of the Wellbeing Team before applying please email: Samantha.Berrow@taurushealthcare.co.uk
About us
This beautiful part of the country borders Worcestershire, Shropshire, and Wales. We serve both rural and market town communities, responding to the wide-ranging health needs of our population. Our Primary Care Network (PCN) is highly organised and forward-looking, with strong, collaborative relationships between practices and community providers.
Our network includes:
- Kington Medical Practice
- Ryeland Surgery, Leominster
- Mortimer Medical Practice
- Tenbury Wells Surgery
- Weobley and Staunton-on-Wye Surgeries
Herefordshire General Practice and Primary Care Networks are supported by the GP Federation, Taurus Healthcare, enabling us to deliver the best of local services while benefiting from the advantages of working at scale.
Job description
Job responsibilities
The Wellbeing Team work with individuals in need of proactive support to encourage independence, a health lifestyle, mental wellbeing and social connectivity. They work with General Practices and their communities where there are identified health inequalities to engage and support people in accessing health and community services
The Wellbeing Care Coordinator (WBCC) has a key care coordination role within the N&W PCN Wellbeing Team in supporting people to live independent, healthy and positive lives. The role will:
- Act as a first point of contact for all new referrals to the Wellbeing Team and the single point of access for staff and patients supporting referral issues, early signposting advice and queries.
- Involve working one to one with patients who need extra support and time, helping them to be actively involved in their care and directing them to the most appropriate services based on what is important to them.
- Support the wider Wellbeing and Primary care team in delivering specific health inequality initiatives across the PCN. This could include promoting uptake to screening services, coordinating self-management group based programmes to manage long term conditions such as BP, diabetes and community outreach initiatives working alongside public health teams
- Actively engage with practices to promote the activities and support available from the Wellbeing Team across all practices
- Work closely with and understand the different roles within the wider Wellbeing team (Social prescribers, Health and Wellbeing coaches, dieticians, Care Home and Safeguarding coordinators.) and General Practice based staff.
There will be a need to work agilely- within the local community and in practices as well as remotely depending on the requirements of the service.
Please see full Job Description and Person Specification attached to this advert.
Job description
Job responsibilities
The Wellbeing Team work with individuals in need of proactive support to encourage independence, a health lifestyle, mental wellbeing and social connectivity. They work with General Practices and their communities where there are identified health inequalities to engage and support people in accessing health and community services
The Wellbeing Care Coordinator (WBCC) has a key care coordination role within the N&W PCN Wellbeing Team in supporting people to live independent, healthy and positive lives. The role will:
- Act as a first point of contact for all new referrals to the Wellbeing Team and the single point of access for staff and patients supporting referral issues, early signposting advice and queries.
- Involve working one to one with patients who need extra support and time, helping them to be actively involved in their care and directing them to the most appropriate services based on what is important to them.
- Support the wider Wellbeing and Primary care team in delivering specific health inequality initiatives across the PCN. This could include promoting uptake to screening services, coordinating self-management group based programmes to manage long term conditions such as BP, diabetes and community outreach initiatives working alongside public health teams
- Actively engage with practices to promote the activities and support available from the Wellbeing Team across all practices
- Work closely with and understand the different roles within the wider Wellbeing team (Social prescribers, Health and Wellbeing coaches, dieticians, Care Home and Safeguarding coordinators.) and General Practice based staff.
There will be a need to work agilely- within the local community and in practices as well as remotely depending on the requirements of the service.
Please see full Job Description and Person Specification attached to this advert.
Person Specification
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Skills
Essential
- Excellent interpersonal communication skills both written and verbal
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Able to provide culturally sensitive, person-centred care that respects diverse backgrounds, lifestyles, and beliefs.
Desirable
- Able to communicate health information in a clear, simple, and easy-to-understand way to support informed decisions.
- Ability to provide motivational coaching to support peoples behaviour change
- Marketing and communication skills, including creating posters, leaflets, and digital content to promote services.
Other
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to work from practices and other community locations in order to carry out work across the N&W PCN
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS or similar
- Experience of working in a health or social care setting (or related sector e.g. VCS, housing, employment )
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Knowledge of the core concepts and principles of personalised care
- Knowledge of, or experience in, community development approaches, working in community outreach settings
- Understand how social, economic, and environmental factors affect health and wellbeing for individuals, families, and communities.
- Experience of minute-taking within an MDT environment or multiagency setting
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals
Desirable
- Experience of providing one to one and/or group support
Qualities and Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- To be able to work independently on own initiative
- Ability to maintain confidentiality
- A passion for actively engaging with people and building rapport
- Clear motivation for the role and commitment to person-centred care
Person Specification
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Skills
Essential
- Excellent interpersonal communication skills both written and verbal
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Able to provide culturally sensitive, person-centred care that respects diverse backgrounds, lifestyles, and beliefs.
Desirable
- Able to communicate health information in a clear, simple, and easy-to-understand way to support informed decisions.
- Ability to provide motivational coaching to support peoples behaviour change
- Marketing and communication skills, including creating posters, leaflets, and digital content to promote services.
Other
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to work from practices and other community locations in order to carry out work across the N&W PCN
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS or similar
- Experience of working in a health or social care setting (or related sector e.g. VCS, housing, employment )
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Knowledge of the core concepts and principles of personalised care
- Knowledge of, or experience in, community development approaches, working in community outreach settings
- Understand how social, economic, and environmental factors affect health and wellbeing for individuals, families, and communities.
- Experience of minute-taking within an MDT environment or multiagency setting
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals
Desirable
- Experience of providing one to one and/or group support
Qualities and Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- To be able to work independently on own initiative
- Ability to maintain confidentiality
- A passion for actively engaging with people and building rapport
- Clear motivation for the role and commitment to person-centred care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
