Job summary
We have
an exciting opportunity for a non-clinical care coordinator to join our
Safeguarding team in North & West Primary Care Network.
You will work closely with the Senior Clinical
Safeguarding Care Coordinator to ensure a responsive, high-quality safeguarding
service for both children and adults. You will also support the PCN Care Home
Care Coordinator in protecting our most vulnerable patients.
The role will work across
all PCN practices and the community, collaborating with partner organisations
to provide coordinated support to patients.
As a key member of the PCN Wellbeing Team, you will
work closely with Care Coordinators, Social Prescribers, Health &
Wellbeing Coaches, and allied health professionals.
*Interviews are expected to take place during the week commencing Monday 2nd June 2025*
Main duties of the job
The
successful candidate will play a key role in coordinating safeguarding
information for both children and adults.
You will support effective communication and collaboration across a wide
range of teams, including the Primary Care Network, acute services, voluntary
and community organisations, the Multi-Agency Safeguarding Hub (MASH), and
the wider Integrated Care System (ICS).
Key
responsibilities will include:
Providing
administrative support for safeguarding and Care Home processes.
Managing
safeguarding documents and records with accuracy and confidentiality.
Ensuring
clear, timely communication with partner organisations.
Attending
meetings with healthcare professionals and statutory agencies, including
GPs, Primary care nurses, health visitors, school nurses, and social
care teams.
Facilitating
multi-disciplinary team working by acting as a liaison between teams
involved in the care of vulnerable individuals, such as the Primary Care
Network team, Multi-Agency Safeguarding Hub (MASH), and the Integrated
Care Board (ICB).
A
full Job Description and Person Specification is attached to this advert.
If you would like to have an informal chat about the role before applying please email: Lauren James Senior Clinical Care Coordinatorlauren.james@taurushealthcare.co.uk
About us
This beautiful part of the country borders Worcestershire, Shropshire, and Wales. We serve both rural and market town communities, responding to the wide-ranging health needs of our population. Our Primary Care Network (PCN) is highly organised and forward-looking, with strong, collaborative relationships between practices and community providers.
Our network includes:
- Kington Medical Practice
- Ryeland Surgery, Leominster
- Mortimer Medical Practice
- Tenbury Wells Surgery
- Weobley and Staunton-on-Wye Surgeries
Herefordshire General Practice and Primary Care Networks are supported by the GP Federation, Taurus Healthcare, enabling us to deliver the best of local services while benefiting from the advantages of working at scale.
Job description
Job responsibilities
The Care Coordinator for Safeguarding and Care Homes in the N&W PCN will play a key role in supporting the Senior Clinical Safeguarding Care Coordinator and work alongside the existing Care Home Care Coordinator to protect our most vulnerable patients (Adults and Children). The role will:
- Work within N&W PCN GP Practices to support central co-ordination for safeguarding information, communication and patient care planning.
- Be GP facing with the core responsibility of maintaining consistent protocols regarding safeguarding information across the network.
- Oversee safeguarding administration, document handling, record management and communication with partner organisations.
- Support continuity of care, facilitating smooth and planned discharge and handover between care settings across the health and social care system.
- Support multi-disciplinary team working and provide assistance with liaison between the Primary Care Network team, acute, voluntary and community services, Multi Agency Safeguarding Hub and the wider ICB.
- Support audit and continuous improvement of safeguarding practices within the PCN to support adoption of best practice across the PCN.
Main Responsibilities
Safeguarding duties:
1. Responsible for the workflow of safeguarding reports and documents, ensuring they are circulated to appropriate clinicians in line with practice safeguarding policies and document preparation.
2. Summarise and code the documents into the relevant specific templates, highlighting to patients registered GPs anything significant
3. Maintain a register of children on Child Protection Plans, Child in Need plans, Children in Care and those children deemed to cause for concern
4. Ensure the correct coding is added to patient records to aid clinicians in identifying those children and adults who are cause for concern and to add alerts to parent records
5. Contribute to data collection and audits in relation to safeguarding to support and improve standards for safeguarding practice across the PCN.
6. Update alerts and warnings in the Emis record according to practice safeguarding protocols when safeguarding concerns are recorded.
7. Support the coordination and delivery of MDTs within the PCN.
8. Redact and update the Emis record as per practice safeguarding protocols when a patient reaches 18 years of age, under the guidance of the Senior Clinical Care Coordinator.
9. Any other tasks delegated by practices, suitable to the candidates skills and competencies.
Safeguarding Partner Communications
Prioritise and respond to strategy meeting invitations as advised by the Senior Safeguarding Care Coordinator and/or the practice safeguarding lead GP.
Monitor DNAs for children in regard to missed clinical appointments and those children who have not had their routine immunisation. Escalating both to the Senior Clinical Care Coordinator for Safeguarding, in line with practice safeguarding policies.
Follow up on those children who have not had their routine immunisations, as identified by administration with the appropriate clinician (e.g. Practice Nurse) in line with practice safeguarding policies.
Support the Senior Clinical Care Coordinator for Safeguarding in co-ordinating communication and meetings with third parties e.g Health Visitors, MASH, CCG Safeguarding Leads and Social Workers. This includes taking minutes and updating the patient record in accordance with agreed actions
Update alerts and warnings in the EMIS record according to practice safeguarding protocols when safeguarding concerns are recorded.
Role model for all staff by practicing safeguarding to the highest standard, whilst exercising a high degree of personal and professional autonomy
Care Home Support duties
Provide care coordinator support as required to the Enhanced Healthcare Care Home team with the PCN
Provide coordination and delivery support as required to Care Home MDTs and ward round meetings.
Ensure all meeting actions are recorded and disseminated in a timely manner.
Maintain close working relationships with the EHCH team and Care Home Staff to support care quality improvement which may include supporting joint project initiatives.
Ensure all Care Home safeguarding concerns are registered and appropriately escalated and managed in liaison with the Senior Clinical Care Coordinator for Safeguarding.
Attend EHCH local meetings as required.
COMMUNICATIONS AND WORKING RELATIONSHIPS
Professional /Personal Development
- To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
- To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
- To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
- Access regular safeguarding supervision and case reviews. Attend and seek support from cross PCN Safeguarding peers when needed.
- Undertake continual personal and professional development including undertaking appropriate training as requested by Senior Clinical Care Coordinator
- Work in line with NHS Englands Workforce Development Framework and Competency Framework for Care Co-ordinators to practice safely and effectively
CLINICAL GOVERNANCE AND QUALITY ASSURANCE
- To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
- Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
- To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
INFORMATION GOVERNANCE
- Post-holders will be required to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
- Post-holders are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
- Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
- All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
- Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.
HEALTH AND SAFETY
- To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Trust Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.
- Be responsible for ensuring the general environment is clear of all hazards.
- All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.
EQUALITY AND DIVERSITY
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures, policies and current legislations.
- Act as a chaperone as needed.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.
Job description
Job responsibilities
The Care Coordinator for Safeguarding and Care Homes in the N&W PCN will play a key role in supporting the Senior Clinical Safeguarding Care Coordinator and work alongside the existing Care Home Care Coordinator to protect our most vulnerable patients (Adults and Children). The role will:
- Work within N&W PCN GP Practices to support central co-ordination for safeguarding information, communication and patient care planning.
- Be GP facing with the core responsibility of maintaining consistent protocols regarding safeguarding information across the network.
- Oversee safeguarding administration, document handling, record management and communication with partner organisations.
- Support continuity of care, facilitating smooth and planned discharge and handover between care settings across the health and social care system.
- Support multi-disciplinary team working and provide assistance with liaison between the Primary Care Network team, acute, voluntary and community services, Multi Agency Safeguarding Hub and the wider ICB.
- Support audit and continuous improvement of safeguarding practices within the PCN to support adoption of best practice across the PCN.
Main Responsibilities
Safeguarding duties:
1. Responsible for the workflow of safeguarding reports and documents, ensuring they are circulated to appropriate clinicians in line with practice safeguarding policies and document preparation.
2. Summarise and code the documents into the relevant specific templates, highlighting to patients registered GPs anything significant
3. Maintain a register of children on Child Protection Plans, Child in Need plans, Children in Care and those children deemed to cause for concern
4. Ensure the correct coding is added to patient records to aid clinicians in identifying those children and adults who are cause for concern and to add alerts to parent records
5. Contribute to data collection and audits in relation to safeguarding to support and improve standards for safeguarding practice across the PCN.
6. Update alerts and warnings in the Emis record according to practice safeguarding protocols when safeguarding concerns are recorded.
7. Support the coordination and delivery of MDTs within the PCN.
8. Redact and update the Emis record as per practice safeguarding protocols when a patient reaches 18 years of age, under the guidance of the Senior Clinical Care Coordinator.
9. Any other tasks delegated by practices, suitable to the candidates skills and competencies.
Safeguarding Partner Communications
Prioritise and respond to strategy meeting invitations as advised by the Senior Safeguarding Care Coordinator and/or the practice safeguarding lead GP.
Monitor DNAs for children in regard to missed clinical appointments and those children who have not had their routine immunisation. Escalating both to the Senior Clinical Care Coordinator for Safeguarding, in line with practice safeguarding policies.
Follow up on those children who have not had their routine immunisations, as identified by administration with the appropriate clinician (e.g. Practice Nurse) in line with practice safeguarding policies.
Support the Senior Clinical Care Coordinator for Safeguarding in co-ordinating communication and meetings with third parties e.g Health Visitors, MASH, CCG Safeguarding Leads and Social Workers. This includes taking minutes and updating the patient record in accordance with agreed actions
Update alerts and warnings in the EMIS record according to practice safeguarding protocols when safeguarding concerns are recorded.
Role model for all staff by practicing safeguarding to the highest standard, whilst exercising a high degree of personal and professional autonomy
Care Home Support duties
Provide care coordinator support as required to the Enhanced Healthcare Care Home team with the PCN
Provide coordination and delivery support as required to Care Home MDTs and ward round meetings.
Ensure all meeting actions are recorded and disseminated in a timely manner.
Maintain close working relationships with the EHCH team and Care Home Staff to support care quality improvement which may include supporting joint project initiatives.
Ensure all Care Home safeguarding concerns are registered and appropriately escalated and managed in liaison with the Senior Clinical Care Coordinator for Safeguarding.
Attend EHCH local meetings as required.
COMMUNICATIONS AND WORKING RELATIONSHIPS
Professional /Personal Development
- To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
- To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
- To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
- Access regular safeguarding supervision and case reviews. Attend and seek support from cross PCN Safeguarding peers when needed.
- Undertake continual personal and professional development including undertaking appropriate training as requested by Senior Clinical Care Coordinator
- Work in line with NHS Englands Workforce Development Framework and Competency Framework for Care Co-ordinators to practice safely and effectively
CLINICAL GOVERNANCE AND QUALITY ASSURANCE
- To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
- Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
- To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
INFORMATION GOVERNANCE
- Post-holders will be required to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
- Post-holders are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
- Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
- All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
- Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.
HEALTH AND SAFETY
- To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Trust Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.
- Be responsible for ensuring the general environment is clear of all hazards.
- All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.
EQUALITY AND DIVERSITY
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures, policies and current legislations.
- Act as a chaperone as needed.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.
Person Specification
Skills
Essential
- Good interpersonal communication skills, both written and verbal.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
- Ability to communicate confidently with staff of all seniority levels.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS or similar.
- Experience of working in a health, housing or social care setting or other statutory sectors.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
- Knowledge of safeguarding and the associated legislative framework.
- Proven ability to recognise and manage potential safeguarding risks/ incidents.
Qualifications
Essential
- Professional Qualification or relevant demonstrable experience.
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- Safeguarding training children and adults level 2.
- ECDL or equivalent level of keyboard-IT skills.
Personal Qualities & Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- To be able to work independently on own initiative.
- Ability to maintain confidentiality.
- Ability to demonstrate emotional resilience and remain composed under pressure.
Person Specification
Skills
Essential
- Good interpersonal communication skills, both written and verbal.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
- Ability to communicate confidently with staff of all seniority levels.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS or similar.
- Experience of working in a health, housing or social care setting or other statutory sectors.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
- Knowledge of safeguarding and the associated legislative framework.
- Proven ability to recognise and manage potential safeguarding risks/ incidents.
Qualifications
Essential
- Professional Qualification or relevant demonstrable experience.
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- Safeguarding training children and adults level 2.
- ECDL or equivalent level of keyboard-IT skills.
Personal Qualities & Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- To be able to work independently on own initiative.
- Ability to maintain confidentiality.
- Ability to demonstrate emotional resilience and remain composed under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
