Job summary
* Taurus Healthcare are advertising this position on behalf of Belmont Medical Centre*
Due to a retirement we are
recruiting for a general practice administrator to join our friendly and busy
practice team. Hours will be Mon-Fri. 8/8.30am start. Flexibility will be
required to cover additional hours as necessary.You should have
previous secretarial/administration experience and excellent IT skills.
Knowledge of Primary Care (or health organisations) and its IT systems
(EMISweb/Docman) would be an advantage but full training is available. You
will need good time management and organisation skills and be able to prioritise
your workload, along with an understanding of, and commitment to, patient
confidentiality. You should have the ability to use your own initiative but
also be team orientated, with a flexible approach to your workload.Good
written and oral communication skills are essential, along with a good sense
of humour. You will be part of a friendly, enthusiastic team, which offers learning
and development support at all times.
*This role is for between 30 and 37.5 hours per week*
* Closing Date for this vacancy is Friday 7th February 2025*
* Interview dates are expected to take place on Thursday 13th February 2025*
Main duties of the job
This busy post provides
general
administration and referrals support to the practice manager, deputy practice
manager, doctors and health professionals, involving word processing skills
with general administration work. You will be responsible for providing an
efficient copy typing and word processing service for GPs and health
professionals as required. This includes the typing and processing of
letters, reports, patient referrals, minutes, memorandums, etc. in an
accurate and quality manner. Assisting the practice team with all
administrative duties, including patient registration management. Monitoring
Quality and Outcomes Framework achievements and ensuring efficient
utilisation of patient call and recall systems to achieve patient compliance
and set targets
To
assist with the gathering of statistics and information when required.
Only short listed applicants will be notified. Informal enquiries are welcome. Please contact Sue Matthews, Practice Manager or Laura Witherall Deputy Practice Manager, Tel: 01432 354366 or emailadministration.belmont@nhs.net
About us
Belmont Medical Centre is situated
just off the main A465 Abergavenny Road, in Eastholme Ave, Belmont. Our
doctors, nurses and all other staff are dedicated to offering a professional
healthcare service to approximately 8,900 patients. The team includes doctors,
advanced nurse practitioners, nurses, healthcare assistant, physiotherapists
and midwife, all supported by the reception and admin teams. As a member of
the WBC Primary Care Network, We work closely with Cantilupe Surgery and
Wargrave House Surgery offering additional patient services including
medicines management, social prescribing and health and well-being support.
Taurus Healthcare Ltd is advertising this position on behalf of Belmont Medical Centre. This means that Belmont Medical Centre is the employing organisation and will make the final decision on appointing candidates.
Taurus Healthcare Ltd, on behalf of Belmont Medical Centre, will collate all relevant information for the purpose of the recruitment and pre-employment check process.
This information will then be securely transferred to Belmont Medical Centre.
Job description
Job responsibilities
To provide general administration and referrals support, within a multi skilled team, to the practice manager, deputy practice manager, doctors and health professionals, involving word processing and general clerical work.
Job responsibilities:
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To assist in managing referrals to secondary care using the e-referral service.
- To assist the practice manager/deputy practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required, using manual and electronic software.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance reports.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To receive and dispatch mail and maintain a pending system.
- Scanning of letters and relevant correspondence into patients notes taking account of colour, paper size, and multi-paged documents, using scanning equipment software.
- Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
- Read Coding information into the practice clinical system.
- Monitoring Quality and Outcomes Framework achievements and ensuring efficient utilisation of patient call and recall systems to achieve patient compliance and set targets
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the administration team during periods of sickness and annual leave.
- In liaison with the person responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.
* A full Job Description & Person Specification is attached to this advert *
Job description
Job responsibilities
To provide general administration and referrals support, within a multi skilled team, to the practice manager, deputy practice manager, doctors and health professionals, involving word processing and general clerical work.
Job responsibilities:
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To assist in managing referrals to secondary care using the e-referral service.
- To assist the practice manager/deputy practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required, using manual and electronic software.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance reports.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To receive and dispatch mail and maintain a pending system.
- Scanning of letters and relevant correspondence into patients notes taking account of colour, paper size, and multi-paged documents, using scanning equipment software.
- Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
- Read Coding information into the practice clinical system.
- Monitoring Quality and Outcomes Framework achievements and ensuring efficient utilisation of patient call and recall systems to achieve patient compliance and set targets
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the administration team during periods of sickness and annual leave.
- In liaison with the person responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.
* A full Job Description & Person Specification is attached to this advert *
Person Specification
Qualifications
Essential
- General education to GCSE level or equivalent compensatory experience.
- Sound working knowledge of Microsoft Office, including
- Word, Excel and Outlook.
Desirable
- GCSE or equivalent English and Maths.
- Medical terminology qualification/experience.
- Audio typing qualification.
Experience
Essential
- 2 years secretarial/admin experience or a relevant qualification.
- Experience of dealing with the public or patients.
Desirable
- Working knowledge of EMIS GP clinical system.
- Working knowledge of Choose and Book system.
- Medical Secretarial experience.
- Previous GP or NHS environment experience.
Aptitudes
Essential
- Good communication skills and well developed interpersonal skills.
- Good written communication skills.
- Excellent telephone manner.
- Well organised and accurate approach to administrative work.
- Ability to cope under pressure and prioritise work on a daily basis.
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Experience of working in a small team.
Personality
Essential
- A calm and pleasant manner.
- Self-confident and ability to recognise work under gentle leadership.
- Be self-motivated, sensitive to others.
- Reliable.
Person Specification
Qualifications
Essential
- General education to GCSE level or equivalent compensatory experience.
- Sound working knowledge of Microsoft Office, including
- Word, Excel and Outlook.
Desirable
- GCSE or equivalent English and Maths.
- Medical terminology qualification/experience.
- Audio typing qualification.
Experience
Essential
- 2 years secretarial/admin experience or a relevant qualification.
- Experience of dealing with the public or patients.
Desirable
- Working knowledge of EMIS GP clinical system.
- Working knowledge of Choose and Book system.
- Medical Secretarial experience.
- Previous GP or NHS environment experience.
Aptitudes
Essential
- Good communication skills and well developed interpersonal skills.
- Good written communication skills.
- Excellent telephone manner.
- Well organised and accurate approach to administrative work.
- Ability to cope under pressure and prioritise work on a daily basis.
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Experience of working in a small team.
Personality
Essential
- A calm and pleasant manner.
- Self-confident and ability to recognise work under gentle leadership.
- Be self-motivated, sensitive to others.
- Reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
