Job summary
We are excited to recruit
to the post of Health and Wellbeing Coach. This role will work within our Primary
Care Network providing 1:1 personalised support to people who are referred to
our multi-disciplinary Wellbeing Team.
The successful candidate
will have good communication, negotiation and people-management skills and
act with compassion and integrity.
They will have experience
of using coaching approaches, frameworks and models or other helping
strategies, for example, motivational interviewing.
This
is a vital role within the Primary Care Network and the post holder will provide
health and wellbeing coaching for the most vulnerable people in the community,
including the frail / elderly and those with other long-term conditions. They
will work closely with the patient to understand their individual needs and
motivation levels, building a plan and working towards their personalised
identified outcomes.
The successful applicant will be primarily
based at Ledbury Health Partnership and the role will include patient work at
a variety of locations in the community. Some home working may be considered for this
role.
The successful candidate will also support and
may be required to work from other GP Practices based in East Herefordshire Primary
Care Network (PCN) including Nunwell Surgery, Colwall Surgery, and Cradley
Surgery.
* Interviews are expected to be held on Friday 13th December 2024 *
Main duties of the job
This is an exciting opportunity to work with GP
practices to help people who need support to develop the knowledge, skills
and confidence to manage their own health and wellbeing.
Specifically the role will support patients with long
term health conditions and/or lifestyle challenges which affect their
wellbeing.
They will work closely with
GP and practice teams to self-manage a caseload, ensuring appropriate support
is available to people, families and carers. The successful candidate will
work alongside social prescribing link workers and care coordinators to
provide an all-encompassing approach to personalised care and will enable
people to work out how best to use the health and care system.
The Health and Wellbeing Coach will work closely
with the practice teams to ensure their role is understood within practices,
reporting back on patients progress to the relevant clinicians and being
part of multi-disciplinary team meetings.
The role will also include ensuring patient activity
and data is accurately recorded on the relevant systems and patient
confidentiality is maintained at all times.
About us
The East Herefordshire PCN includes: Ledbury Health Partnership,
Colwall Surgery, Cradley Surgery, Nunwell Surgery.
This beautiful part of the county borders Worcestershire and
Gloucestershire, within easy reach of the M50 and in the shadow of the
Malvern Hills Area of Outstanding National Beauty. Our PCN is forward-looking with strong
relationships between practices and community providers.
Herefordshire General Practice and Primary Care Networks are
supported by the GP Federation (Taurus Healthcare) to enable the best of
local services and the benefits of at scale working.
Taurus Healthcare was established in 2012, as the provider arm of
the GP Federation serving 185,000 patients in Herefordshire. Founded and
owned by the partners of the entire Herefordshire Primary Care community,
Taurus is focused on providing excellent out of hospital services for
patients. Our ethos is to provide high quality and cost-effective health
outcomes that are delivered as close as possible to the patients home,
whilst ensuring that patients who do require in hospital services are seen as
quickly and effectively as possible.
Job description
Job responsibilities
Main Responsibilities :
Coach and motivate patients through multiple sessions to identify their needs, set goals, and implement a personalised health and care plan.
Provide support to individuals, families, and carers to ensure they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:
- Providing interventions such as self-management education and peer support
- Supporting people to establish and attain goals based on what is important to them.
- Working with social prescribers and Talk Community teams connect to community-based activities which support their health and wellbeing.
Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients health and well-being holistically.
Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of peoples goals where an MDT is involved.
Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
Work with people with lower activation to understand their level of knowledge, skills, and confidence (their Activation level) when engaging with their health and wellbeing.
Explore and support access to a personal health budget, where appropriate, for their care and support.
Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.
Update patient records and any other systems to monitor patient outcomes and the effectiveness of the service.
* A full Job Description & Person Specification is attached to this advert*
Job description
Job responsibilities
Main Responsibilities :
Coach and motivate patients through multiple sessions to identify their needs, set goals, and implement a personalised health and care plan.
Provide support to individuals, families, and carers to ensure they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:
- Providing interventions such as self-management education and peer support
- Supporting people to establish and attain goals based on what is important to them.
- Working with social prescribers and Talk Community teams connect to community-based activities which support their health and wellbeing.
Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients health and well-being holistically.
Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of peoples goals where an MDT is involved.
Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
Work with people with lower activation to understand their level of knowledge, skills, and confidence (their Activation level) when engaging with their health and wellbeing.
Explore and support access to a personal health budget, where appropriate, for their care and support.
Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.
Update patient records and any other systems to monitor patient outcomes and the effectiveness of the service.
* A full Job Description & Person Specification is attached to this advert*
Person Specification
Knowledge& Skills
Essential
- Knowledge of the personalised care approach and primary care networks.
- Understanding of the determinants of health to include social, economic, and environmental factors.
- Knowledge of public health issues and health inequalities Herefordshire.
- Understanding of, and commitment to, equality, diversity, and inclusion.
- Knowledge of IT systems to include the ability to use word processing skills, emails, and internet.
Desirable
- Knowledge of the needs of patients with long term conditions.
- Knowledge of community development approaches and local programmes of work e.g., Talk Community.
Qualifications
Essential
- Educated to GCSE or equivalent.
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- NHSE Approved training in motivational coaching, behavioural change, and goal setting.
- NB: Completion of the training will be an essential requirement for new Health & Wellbeing Coaches.
Personal Qualities
Essential
- Excellent communication and interpersonal skills.
- Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
- Ability to effectively manage a variable workload.
- Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.
Experience
Essential
- Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.
- Experience in health promotion and health improvement.
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement - can include unpaid work.
- Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing -can include unpaid work.
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience using clinical systems e.g. - EMIS
Person Specification
Knowledge& Skills
Essential
- Knowledge of the personalised care approach and primary care networks.
- Understanding of the determinants of health to include social, economic, and environmental factors.
- Knowledge of public health issues and health inequalities Herefordshire.
- Understanding of, and commitment to, equality, diversity, and inclusion.
- Knowledge of IT systems to include the ability to use word processing skills, emails, and internet.
Desirable
- Knowledge of the needs of patients with long term conditions.
- Knowledge of community development approaches and local programmes of work e.g., Talk Community.
Qualifications
Essential
- Educated to GCSE or equivalent.
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- NHSE Approved training in motivational coaching, behavioural change, and goal setting.
- NB: Completion of the training will be an essential requirement for new Health & Wellbeing Coaches.
Personal Qualities
Essential
- Excellent communication and interpersonal skills.
- Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
- Ability to effectively manage a variable workload.
- Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.
Experience
Essential
- Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.
- Experience in health promotion and health improvement.
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement - can include unpaid work.
- Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing -can include unpaid work.
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience using clinical systems e.g. - EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
