Job summary
*Taurus Healthcare are advertising on behalf of The Weobley and Staunton on Wye Surgeries*.
Receptionist, 15 hours per week.
The Weobley and Staunton on Wye Practice is a rural dispensing GP Surgery, split across two locations caring for approximately 6500 patients.We are approved for GP and medical student training and were awarded a rating of Outstanding at our last CQC review. The Practice has a firm commitment to offer an excellent standard of care to its patients and our aim is to develop local, modern health services so that our patients can be treated close to where they live.
We currently have a vacancy for
an experienced Receptionist who will project a positive and friendly image to
patients, who is professional, efficient and enthusiastic with a flexible
approach to fill this permanent position.
Informal
enquiries can be directed to our Assistant Practice Manager Mrs Jane Harley by
telephone on 01544 318472 or email jane.harley1@nhs.net
Interview Date: 14th November 2024
Main duties of the job
The successful candidate will
be required to have a good level of education, full knowledge of the elements
of Microsoft Office and be able to demonstrate experience of delivering an
excellent service to patients and staff alike in a pressurised environment.
You will need to demonstrate strong communication skills, understand the
importance of confidentiality, take pride in your work and be a conscientious
team player.
It is important to note that
the successful candidate will also be required to undertake sickness and
holiday cover in addition to their contracted hours as part of the Reception
Team rota.
Experience of working in a GP Practice and with EMIS Web would be an
advantage but is not essential as full training will be given.
About us
The Weobley and Staunton on Wye
Practice covers a large area of rural
Herefordshire. We aim to provide high
quality medical care to all our patients while
maintaining a personal service
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records via Docman system
- Photocopy and email as requested
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail
Reception - Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Appointments - Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Computer - Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records via Docman system
- Photocopy and email as requested
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail
Reception - Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Appointments - Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Computer - Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
