Health & Wellbeing Coach - S&W PCN

Job description

Job responsibilities

The Health and Wellbeing Coach will work closely with the primary care team to help people who need support to develop the knowledge, skills, and confidence to manage their health and wellbeing.

The Health and Wellbeing Coach will be part of an expanding network team including practice clinicians, Social Prescribers and Mental Health Link Workers offering a whole person approach to address lifestyle issues and encourage proactive prevention of new and existing illnesses.

This multi-disciplinary team approach is an opportunity for network practices to work together to address issues which have a long-term impact on the wellbeing of their patients. The Health and Wellbeing Coach will work closely with colleagues to identify individuals for whom non-medical intervention could improve the quality of their life for example living with a long-term condition/s, chronic pain management, weight management and the impact of adverse life experiences or bereavement.

The Health and Wellbeing Coach will use health coaching skills to support people with lower levels of patient activation to access and utilise community support offers. They will take a non-judgemental approach based on strong communication and negotiation skills that supports personal choice and ensure patients understand the accountability of their own decisions.

Main Responsibilities

Coach and motivate patients through multiple sessions to identify their needs, set goals, and implement a personalised health and care plan.

Provide support to individuals, families, and carers to ensure they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:

• Providing interventions such as self-management education and peer support either in one-to-one sessions of through the use of group consultations.
• Supporting people to establish and attain goals based on what is important to them.
• Working with social prescribers and Talk Community teams to connect patients to community-based activities which support their health and wellbeing.

Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients health and well-being holistically.

Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioral approaches, and ensuring consistency in the follow up of peoples goals where an MDT is involved.

Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

Work with people with lower activation to understand their level of knowledge, skills, and confidence (their Activation level) when engaging with their health and wellbeing.

Explore and support access to a personal health budget, where appropriate, for their care and support.

Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.

The role will require meeting with patients and colleagues at a range of bases around the South & West of Herefordshire and occasionally in patients homes. The successful candidate will need to hold a full driving license and have access to a car.

TRAINING REQUIREMENTS

The Personalised Care Institute will set out what training is available and expected for Health and Wellbeing Coaches. This is currently the successful completion of an accredited four-day health coaching training course.

Full details of the training requirements can be found on the NHSE website at NHS England Workforce development framework for health and wellbeing coaches

Applications are welcome from those who have already completed the course as well as those who have not. In the event that the necessary accreditation has not yet been acquired, the successful applicant will be supported to undertake the training prior to accepting coaching referrals.

COMMUNICATIONS AND WORKING RELATIONSHIPS

PERSONAL DEVELOPMENT

• To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.

• To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.

• To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

CLINICAL GOVERNANCE AND QUALITY ASSURANCE

• To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
• Maintain the high standards of the service by contributing towards individual, team and service objectives and always acting in the best interest of patients.

• To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.

• To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

INFORMATION GOVERNANCE

• Taurus Healthcare requires its staff to always comply with Information Governance related standards and policies when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
• All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
• Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
• All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
• Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.

HEALTH AND SAFETY

• To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Trust Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.

• Be responsible for ensuring the general environment is clear of all hazards.

• All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control and ensure that they comply with them in fulfilling their role.

EQUALITY AND DIVERSITY

• Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures / policies and current legislations.

• Act as a chaperone as needed.

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.

*A full Job Description & Person Specification is attached to this advert*

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent.
• Demonstrable commitment to professional and personal development.

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• NHSE Approved training in motivational coaching, behavioural change, and goal setting.

Experience

Essential

• Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.
• Experience in health promotion and health improvement.

Desirable

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work)
• Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing (can include unpaid work)
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience using clinical systems e.g., EMIS.

Knowledge & Skills

Essential

• Knowledge of the personalised care approach and primary care networks.
• Understanding of the determinants of health to include social, economic, and environmental factors.
• Knowledge of public health issues and health inequalities Herefordshire.
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, emails, and internet.
• Full Driving License.

Desirable

• Knowledge of the needs of patients with long term conditions.
• Knowledge of community development approaches and local programmes of work e.g., Talk Community.

Personal Qualities

Essential

• Excellent communication and interpersonal skills.
• Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
• Ability to effectively manage a variable workload.
• Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)