Job summary
Taurus Healthcare Ltd is advertising this position on behalf of Mortimer Medical Practice. This means that Mortimer Medical Practice is the employing organisation and will make the final decision on appointing candidates.
Taurus Healthcare Ltd, on behalf of Mortimer Medical Practice, will collate all relevant information for the purpose of the recruitment and pre-employment check process. This information will then be securely transferred to Mortimer Medical Practice.
Mortimer Medical Practice are
looking for an enthusiastic addition to the reception team the primary
location for this post will be Kingsland Surgery.
The successful applicant will be
highly efficient and organised with excellent computer and communication
skills, both oral and written. You will require good interpersonal skills and
flexibility to tackle the different scenarios which may arise. Keyboard/computer
skills essential. Applicants must have a flexible approach to working and be
prepared to work additional hours, as and when required, to help cover
periods of staff shortage.
Previous NHS experience is not
essential but will be an advantage. Only short listed applicants will be
notified.
For informal enquiries
please contact either Fiona Harper (Practice Manager) on 01568 702000 or Alison
Harries ( Assistant Practice Manager) on 01568 708214
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment, physiotherapy triage etc. and which can be dealt with administratively
- Monitoring the flow of patients through the waiting room
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Processing new registrations
- Keeping the reception area and waiting area free from obstructions and clutter.
About us
Our three site
Practice has just over 8700 patients. Our main site is in the village of
Kingsland and we have two satellite surgeries in the villages of Leintwardine
and Orleton.
We have 4
GP partners and 2 salaried GPs, the nursing team consists of 7 nurses, 4
HCAs, and a GP Assistant. In addition we have a Pharmacist, Physicians
Associate and home visiting paramedics working across the 3 sites.
We are proactive
teaching site of GP registrars, Student Nurses and Business Administration Apprentices.
Job description
Job responsibilities
The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage. You will habve the oppertunity to work across the three surgeries.
Previous NHS experience is not essential but will be an advantage. Only short listed applicants will be notified.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment, physiotherapy triage etc. and which can be dealt with administratively
- Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system
- Taking messages and passing on information to the relevant person in a timely manner
- Monitoring the flow of patients through the waiting room
- Dealing with prescription requests and queries in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby imms.
- Processing new registrations
- Deal with samples in the appropriate way
- Taking payment for and recording of non NHS work
- Keeping the reception area and waiting area free from obstructions and clutter.
Job description
Job responsibilities
The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage. You will habve the oppertunity to work across the three surgeries.
Previous NHS experience is not essential but will be an advantage. Only short listed applicants will be notified.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment, physiotherapy triage etc. and which can be dealt with administratively
- Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system
- Taking messages and passing on information to the relevant person in a timely manner
- Monitoring the flow of patients through the waiting room
- Dealing with prescription requests and queries in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby imms.
- Processing new registrations
- Deal with samples in the appropriate way
- Taking payment for and recording of non NHS work
- Keeping the reception area and waiting area free from obstructions and clutter.
Person Specification
Qualifications
Essential
- GCSE (or eqivalent) Maths and English grade 4 (C) or above.
Desirable
- AMSPAR Receptionist Qualification
- NVQ level 2 in Administration
Experience
Essential
- Experience dealing with general public
Desirable
Skills
Essential
- Ability to effectively communicate
- Competent IT Skills
Personal Qualities or Attributes
Essential
- Organised, friendly, approachable, polite and empathetic.
- Flexible approach to working, to cover for annual leave and sickness
- Adaptable and comfortable dealing with changing priorities and be a team player.
- Smart, professional appearance.
Person Specification
Qualifications
Essential
- GCSE (or eqivalent) Maths and English grade 4 (C) or above.
Desirable
- AMSPAR Receptionist Qualification
- NVQ level 2 in Administration
Experience
Essential
- Experience dealing with general public
Desirable
Skills
Essential
- Ability to effectively communicate
- Competent IT Skills
Personal Qualities or Attributes
Essential
- Organised, friendly, approachable, polite and empathetic.
- Flexible approach to working, to cover for annual leave and sickness
- Adaptable and comfortable dealing with changing priorities and be a team player.
- Smart, professional appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
