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University of Suffolk Dental CIC

Practice Manager (CQC Registered Manager)

The closing date is 05 April 2026

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Job summary

The University of Suffolk Dental Community Interest Company (CIC) is seeking an experienced Practice Manager to lead the day today operational management of our NHS dental service in Ipswich.

This is a senior, practice based leadership role with statutory responsibility for CQC compliance, operational performance, workforce management and patient experience. The post holder will act as the main onsite leader, ensuring the delivery of safe, effective, preventionled NHS dental care to local communities, while fostering a positive, inclusive and high performing culture.

Main duties of the job

Provide visible leadership for the daily operational management of a busy NHS dental practice, ensuring efficient patient flow, clinic utilisation and service delivery.

Act as the CQC Registered Manager, maintaining full compliance with regulatory, governance and safeguarding requirements.

Lead and coordinate preparation for CQC inspections, NHS commissioner reviews and internal audits, ensuring action plans are implemented and evidenced.

Line manage administrative and clinical support staff, overseeing recruitment, induction, appraisal, probation, performance management and mandatory training.

Promote a positive workplace culture focused on professionalism, wellbeing, inclusion and continuous improvement.

Oversee patient experience, including complaints handling, feedback and access for vulnerable and priority population groups.

Monitor NHS dental activity, claims and performance data, working closely with finance colleagues to ensure accurate reporting and contract delivery.

Work collaboratively with clinical leads, operational leads and University colleagues to integrate service delivery with education and training activity.

About us

We are an innovative Dental Social Enterprise that really wants to make a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care.

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£38,682 to £46,580 a year Dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

P0024-26-0007

Job locations

Floor 2, James Hehir Building

University Avenue

Ipswich

Suffolk

IP3 0FS


Job description

Job responsibilities

Please refer to the job description attached in the Supporting Documents section for further details on this role.

Job description

Job responsibilities

Please refer to the job description attached in the Supporting Documents section for further details on this role.

Person Specification

Experience

Essential

  • Proven experience managing a busy healthcare or dental service
  • Experience working as a CQC Registered Manager
  • Demonstrable staff management experience, including recruitment, appraisal, performance management and employee relations
  • Experience investigating and responding to patient complaints

Personal Attributes

Essential

  • Approachable, resilient and detail focused
  • Strong commitment to patient safety, NHS values and equality, diversity and inclusion
  • Ability to work flexibly and lead with professionalism, fairness and integrity

Knowledge and Skills

Essential

  • Strong working knowledge of CQC standards and NHS dental contract operations
  • Understanding of HR, governance and compliance processes
  • Ability to analyse performance and financial data and produce clear reports
  • Excellent leadership, organisational, communication and IT skills

Qualifications

Essential

  • Level 5 qualification (or equivalent experience) in Business Management or a healthcare/dental setting
  • Registered with the Care Quality Commission as a Registered Manager or ability to become registered in a timely manner.
Person Specification

Experience

Essential

  • Proven experience managing a busy healthcare or dental service
  • Experience working as a CQC Registered Manager
  • Demonstrable staff management experience, including recruitment, appraisal, performance management and employee relations
  • Experience investigating and responding to patient complaints

Personal Attributes

Essential

  • Approachable, resilient and detail focused
  • Strong commitment to patient safety, NHS values and equality, diversity and inclusion
  • Ability to work flexibly and lead with professionalism, fairness and integrity

Knowledge and Skills

Essential

  • Strong working knowledge of CQC standards and NHS dental contract operations
  • Understanding of HR, governance and compliance processes
  • Ability to analyse performance and financial data and produce clear reports
  • Excellent leadership, organisational, communication and IT skills

Qualifications

Essential

  • Level 5 qualification (or equivalent experience) in Business Management or a healthcare/dental setting
  • Registered with the Care Quality Commission as a Registered Manager or ability to become registered in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University of Suffolk Dental CIC

Address

Floor 2, James Hehir Building

University Avenue

Ipswich

Suffolk

IP3 0FS


Employer's website

https://suffolkdentalcic.co.uk/ (Opens in a new tab)

Employer details

Employer name

University of Suffolk Dental CIC

Address

Floor 2, James Hehir Building

University Avenue

Ipswich

Suffolk

IP3 0FS


Employer's website

https://suffolkdentalcic.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Administrator

Amanda Hooper

amanda.hooper@uos.ac.uk

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£38,682 to £46,580 a year Dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

P0024-26-0007

Job locations

Floor 2, James Hehir Building

University Avenue

Ipswich

Suffolk

IP3 0FS


Supporting documents

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University of Suffolk Dental CIC's privacy notice (opens in a new tab)