Practice Manager

Job description

Job responsibilities

Job Summary

The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.

• Key accountabilities:

  Leadership & Performance

  Create a supportive, inclusive and motivated working environment across all Smile Together locations.

  Provide clear leadership that encourages innovation, accountability and excellent patient care.

  Lead by example with behaviours aligned to Smile Togethers vision, mission and values.

  Ensure safe day-to-day operations across sites including infection prevention and control, decontamination procedures (HTM 01-05), health and safety and security.

  Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.

  Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.

  Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.

  Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.

  Support professional development and capability building and lead structured induction processes.

  Manage individual and team performance in line with policies, values and behaviours.

  Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.

  Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.

  Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.

  Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.

  Maintain accurate management, governance and compliance reporting.

  Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.

  Patients

  Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.

  Promote a culture of continuous improvement based on patient feedback and service priorities.

  Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.

  Ensure UK GDPR and Information Governance compliance for all patient and staff data.

  Collaborate with the Marketing and Communications team to promote services and community impact.

  Operational Management

  Oversee day-to-day practice operations, addressing clinical and operational issues promptly.

  Drive practice growth through excellent patient care, team engagement and service development.

  Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.

  Maintain effective communication across teams including practice updates and performance results.

  Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.

  Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.

  Oversee recruitment, induction, absence management and HR processes with support of the People Team.

  Ensure training needs are met and team skills align to practice service requirements.

  Maintain all compliance processes, audits, checks, meetings and records to required standards.

  Participate in an out of hours on call rota, covering evenings and weekends, providing guidance and support to teams as required.

  General Management

  Optimise clinical diary utilisation to meet patient needs and service delivery targets.

  Maintain quality assurance systems and ensure adherence to all Company policies and procedures.

  Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.

  Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.

  Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.

  Manage facilities within the practice, ensuring equipment, property and premises are safe, maintained and operational.

• Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.

Person Specification

Qualifications

Desirable

• GDC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Smile Together

Address

Quayside Dental Centre

Quayside House, Quay Street

Gloucester

GL1 2TZ

Employer's website

https://smiletogether.co.uk/ (Opens in a new tab)