Job summary
Were
Hiring a Full-Time Practice Manager
Location:
Camborne and Falmouth ( multi-site )
Salary: Starting at £35,700.00
Closing Date: 4/1/26
Interview
Date: 9/1/26 and 12/1/26
Make
a difference.
Smile
Together is growing our clinical team and developing services across Cornwall.
As an employee-owned social enterprise, we reinvest profits to improve oral
health and deliver meaningful community impact. We are seeking dynamic Practice
Managers to lead motivated dental teams delivering a diverse range of services
from routine NHS and private dentistry to orthodontics, special care, minor
oral surgery, and unscheduled care.
Are
you passionate about helping others and making a real difference? Do you want
to be part of a team where your work truly impacts your community, the
environment, and the future of healthcare? Then Smile Together is the place for
you!
What are we looking for:
You will oversee day-to-day practice operations, drive
high-performing, engaged teams, and ensure a gold-standard patient experience.
You will champion safety, compliance, and quality across clinical and
operational areas, while supporting service growth, operational efficiency, and
continuous improvement. Acting as the CQC Registered Manager for your sites,
you will provide clear leadership, develop team development, and embed a
culture of excellence and patient-centred care.
Main duties of the job
Why
Join Us?
Were
more than just a dental practice, were proud to be
the UKs first dental practice to be B Corp
certified
a
Community Interest Company (CIC)
proud
to be employee-owned, giving our team a voice within the business
This
means were committed to doing business differently for the benefit of our
people, the communities we serve, and our planet. From reducing our
environmental toothprint with sustainable practices, to playing an active
role in improving oral health across Cornwall and the Isles of Scilly, our
mission goes beyond dentistry: we change lives and wed love you to be part of
that!
What Makes Us Unique?
Employee-Owned:
Be more than an employee become a co-owner, shaping the future of Smile
Together.
B Corp Certified:
We use business as a force for good, socially, environmentally and eithically
Community
Focused: Every
day, we work to improve the health and wellbeing of Cornwalls residents, with
special attention to vulnerable and underserved communities.
Living
Wage Employer:
Were proud to be part of over 16,000 UK employers leading the way on decent
pay for our employees.
About us
Mentorship
and Professional Development:
Well
help you develop your skills with access to our Smile Together Training
Academy, including a paid subscription to Agilio for continuous professional
development, mentorship opportunities, and unique chances to work across
Cornwall, including in our Mobile Dental Unit.
Paid
Indemnity & GDC Registration:
Weve
got you covered so you can focus on your career.
Workforce
Benefits Package:
Occupational
pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National
Living Wage Employer, and an extra paid day off to celebrate your birthday!
Unique
Employee Ownership Benefits:
Shareholder
Opportunities: Have a real voice in shaping the future of our employee-owned
company.
Community
Involvement:
Engage
in impactful community projects like our coastal outreach and support for
Health for Homeless Cornwall. Opportunity for half a days paid volunteer time
such as through our partnership with Plant One or with a charity of your own*
Health
and Wellbeing:
Comprehensive
Wellbeing Support: Through our Health Assured Programme, youll have access to
tools for mental and physical health, including 24-hour helplines, structured
therapy, and more.
*Conditions
apply.
You will need to be able to demonstrate that you have the
right to work in the UK as we do not offer sponsorship and that you are able to
commute to the place of work.
GDC registration without conditions
Job description
Job responsibilities
Job Summary
The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:
- Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
- High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
- Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
The post holder will be an integral member of the team, consistently demonstrating behaviours that reflect Smile Togethers vision, mission and organisational values.
Key accountabilities:
Leadership & Performance
Create a supportive, inclusive and motivated working environment across all Smile Together locations.
Provide clear leadership that encourages innovation, accountability and excellent patient care.
Lead by example with behaviours aligned to Smile Togethers vision, mission and values.
Ensure safe day-to-day operations across sites including infection prevention and control, decontamination procedures (HTM 01-05), health and safety and security.
Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.
Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.
Support professional development and capability building and lead structured induction processes.
Manage individual and team performance in line with policies, values and behaviours.
Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.
Maintain accurate management, governance and compliance reporting.
Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
Patients
Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.
Promote a culture of continuous improvement based on patient feedback and service priorities.
Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
Ensure UK GDPR and Information Governance compliance for all patient and staff data.
Collaborate with the Marketing and Communications team to promote services and community impact.
Operational Management
Oversee day-to-day practice operations, addressing clinical and operational issues promptly.
Drive practice growth through excellent patient care, team engagement and service development.
Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.
Maintain effective communication across teams including practice updates and performance results.
Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.
Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.
Oversee recruitment, induction, absence management and HR processes with support of the People Team.
Ensure training needs are met and team skills align to practice service requirements.
Maintain all compliance processes, audits, checks, meetings and records to required standards.
General Management
Optimise clinical diary utilisation to meet patient needs and service delivery targets.
Maintain quality assurance systems and ensure adherence to all Company policies and procedures.
Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.
Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.
Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.
Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.
Job description
Job responsibilities
Job Summary
The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:
- Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
- High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
- Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
The post holder will be an integral member of the team, consistently demonstrating behaviours that reflect Smile Togethers vision, mission and organisational values.
Key accountabilities:
Leadership & Performance
Create a supportive, inclusive and motivated working environment across all Smile Together locations.
Provide clear leadership that encourages innovation, accountability and excellent patient care.
Lead by example with behaviours aligned to Smile Togethers vision, mission and values.
Ensure safe day-to-day operations across sites including infection prevention and control, decontamination procedures (HTM 01-05), health and safety and security.
Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.
Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.
Support professional development and capability building and lead structured induction processes.
Manage individual and team performance in line with policies, values and behaviours.
Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.
Maintain accurate management, governance and compliance reporting.
Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
Patients
Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.
Promote a culture of continuous improvement based on patient feedback and service priorities.
Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
Ensure UK GDPR and Information Governance compliance for all patient and staff data.
Collaborate with the Marketing and Communications team to promote services and community impact.
Operational Management
Oversee day-to-day practice operations, addressing clinical and operational issues promptly.
Drive practice growth through excellent patient care, team engagement and service development.
Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.
Maintain effective communication across teams including practice updates and performance results.
Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.
Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.
Oversee recruitment, induction, absence management and HR processes with support of the People Team.
Ensure training needs are met and team skills align to practice service requirements.
Maintain all compliance processes, audits, checks, meetings and records to required standards.
General Management
Optimise clinical diary utilisation to meet patient needs and service delivery targets.
Maintain quality assurance systems and ensure adherence to all Company policies and procedures.
Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.
Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.
Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.
Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.
Person Specification
Qualifications
Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
