Service Designer

Job description

Job responsibilities

Your future, as a Service Designer at mydentist

• The role is permanent and full-time

• A flexible role that can be based remotely or hybrid if based locally to our Support Centre in Kearsley - M261GG

• You will benefit from free onsite parking, and Kearsley train station is just a short walk away

• With an on-site mini market shop and casual seating space inside and outside (for the sunnier days)

• To independently design and improve NHS and private dental services at mydentist, applying user-centred and co-design approaches across varied contexts. This role balances design delivery with stakeholder engagement and contributes to the wider development of the design function

Your future, with us

Working at mydentist means youll be part of the UKs leading dental network. Here, youll be trusted to do your best work, balancing your career around your life. Were ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and were always there for one another.

Your future, your benefits

• Holidays rising to 27 days per year with service (plus bank holidays)

• Annual Support Centre bonus scheme

• Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions

• Access to fantastic discounts at cinemas, major retail brands, restaurants, and coffee chains - simple and easy to acces,s making it possible to save hundreds of pounds a year

• Recognition schemes, including Support Centre Heroes and service awards

Your future, your role

As a Service Designer, youll be:

• Leading the design and delivery of service blueprints, journey maps, and proposals

• Planning and conducting user research and co-design activities

• Synthesising insights from research and stakeholder input into practical service models

• Translating technical information into clear, actionable outputs

• Conducting or directing background research into NHS policy, ICB priorities, and healthcare strategies

• Producing and maintaining clear design documentation and outputs

• Embedding equity, access, and prevention principles into all designsFacilitating workshops and meetings with internal and external stakeholders

You will have:

• Proven experience in service design, public service innovation, or healthcare improvement

• Experience leading research and design activities independently

• Familiarity with social value frameworks or health inequalities work

• Knowledge and experience of designing or improving services for underserved or high-need populations(Preferable)

Enjoy being part of a team thats passionate about supporting our practices and ultimately helping the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.

Person Specification

Experience

Essential

• You will have:
• Proven experience in service design, public service innovation, or healthcare improvement
• Experience leading research and design activities independently
• Familiarity with social value frameworks or health inequalities work
• Knowledge and experience of designing or improving services for underserved or high-need populations (Preferable)

Employer details

Employer name

(my)dentist

Address

Europa House

Manchester

M26 1gg

Employer's website

https://www.mydentistcareers.co.uk/ (Opens in a new tab)