Job responsibilities
We have exciting opportunity for a Dental Administrator to
join our team based in Plymouth.
We are looking for an enthusiastic and motivated individual
whose duties will include dealing with patients and students both face to face
and on the phone, reception, filing and general administrator. Must possess
good computer skills including a working knowledge of Microsoft Office
packages. Excellent communication skills both verbal and written are essential.
Peninsula Dental Social Enterprise - PDSE are an
award-winning Social Enterprise and Community Interest Company. We provide NHS
treatment and outreach services to local communities in Devon and Cornwall and
we work closely with the University of Plymouths Peninsula Dental School to
support the clinical education of its dental healthcare students.
As a social enterprise, we are a values driven organisation
with a focus on patient-centred care and addressing local oral health needs.
This role includes:
A starting salary of £25,537.00 per annum
5 days per week, working across 52 weeks per year (37.5
hours)
Generous holiday entitlement, increasing after 5 years
service, plus the opportunity to purchase additional holiday
Access to an online CPD platform
Additional CPD at our two company Away Days each year
Access to the Scottish Widows pension scheme with generous
employer contributions
Access to our Employee Assistance Programme
Access to our Cycle to Work Scheme
Opportunities to share your skills, knowledge and experience
to help shape the future of dentistry
Opportunities to contribute to company development through
our dedicated team talk channels
This post is subject to enhanced clearance from the
Disclosure and Barring Service.
If you wish to find out more about this exciting
opportunity, please email PDSE-recruitment@plymouth.ac.uk.
Please apply via this website or if you would prefer to
submit a CV, you submit this via our website or you can email us at
PDSE-recruitment@plymouth.ac.uk
Role:Dental Administrator
Grade:Band 3
Reports to:Admin Team Leader
Role summary:
Dental Administrators are required to provide a quality
telephone call handling, reception and appointment service and assist
professional staff with clerical and administrative duties and to support the
organisation in ensuring that the Dental Education Facility (DEF) is
efficiently organised.
This post contains a range of duties requiring a variety of
skills. The post involves liaising with professionals in healthcare,
facilities, support staff and members of the public as well as Peninsula Dental
School Staff, PDSE Staff and Dental Students.
Key accountabilities:
Carry out general administrative duties and provide
administrative support in the organisation and running of the DEF.
To carry out reception duties including dealing with staff,
dental students, patients. and their carers, both in person and on the
telephone, in a courteous and efficient manner.
To ensure that all information relating to patients, staff
and students gained through DEF employment is kept confidential.
Assist with the administration of patient satisfaction
questionnaires, research and audits.
To undertake any necessary training in support of the duties
of the post holder.
Responsible for ordering stocks and supplies using an
electronic ordering system.
Processing of card payments including routine auditing of
card payment terminals and end of day reconciliation.
Organises tasks and activities, including maintaining the
appointment diary, to maximise effective use of clinical time and patient
treatment.
Reporting of untoward incidents and complaints.
Generate patient reports to assist with the management of
the patient administration system and clinical appointment diaries.
Undertakes the responsibilities of a key-holder including
opening and closing of reception areas.
Apply PDSE and any other departmental policies and
procedures to work practice.
Assist with PDSE and/or Peninsula Dental School activities
such as open. days, student assessments and national health campaigns.
The post holder will be required to work at or attend
meetings at all of the DEFs.The post holder will be required to attend training
at locations away from their main place of work.
Assist with additional tasks such as First aid at work and
Safeguarding of Children and Vulnerable adults.
Ensuring that all shared working areas are maintained in
line with relevant working processes and procedures.
Measures of success:
Demonstrable attention to detail.
Successful outcomes to items listed in role summary and
other delegated tasks.
Successful delivery of key priorities and objectives agreed
with manager and as part of the performance development review.
Positive customer feedback.
Meets deadlines.
Manages competing demands.
Knowledge, Education and Training:
5 GCSEs grades A-C or NVQ II or equivalent, or able to
demonstrate the skills, knowledge and ability to work to this level.
Fluent in written and spoken English language.
Good, effective written and verbal communication skills.
Understanding of confidentiality and measures to implement
it.
Willing to undertake further training.
Experience:
Experience of working with people in a public-facing
environment (preferred not essential).
Knowledge and experience of using Microsoft Office, Word and
E-mail.
Skills:
Excellent communication and interpersonal skills.
Ability to deal with patients who have language
difficulties, may be anxious or irate while remaining calm.
Ability to cope well under pressure and be able to solve
non-routine problems and enquiries in a busy environment.
Ability to be assertive and use own initiative in sensitive
circumstances.
Understanding of the issues surrounding confidentiality.
Ability to work well as part of a team.
Good organisational skills with the ability to plan and
prioritise tasks.
Willingness to work flexibly to meet the needs of the
School.
Behaviours:
Demonstrates self-leadership.
Demonstrates enthusiasm and commitment at all times.
Demonstrates commitment and support to PDSE, to PDSE
managers and to colleagues.
Uses initiative to start and complete tasks without direct
supervision.
Takes ownership of tasks.
Can do and positive attitude with a self-starting nature.
Uses own expertise and uses it to develop others.
Supports others to achieve goals.
