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Peninsula Dental Social Enterprise CIC

Administration Team Leader

The closing date is 02 September 2025

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Job summary

We have an exciting opportunity available for an Administration Team Leader to join our Plymouth team, working full time across our Plymouth Dental Education Facilities.

Main duties of the job

We are looking for an enthusiastic and motivated individual who will be responsible for managing a team of Dental Administrators to ensure they provide efficient and effective support. It is essential that you have demonstrable experience of managing the performance of individuals and teams, enjoy detailed work, have good communication skills and knowledge of Microsoft Office software, particularly Microsoft Excel, Word and Outlook. Previous experience of managing multi-site teams in an administrative role is desirable but not essential.

About us

Peninsula Dental Social Enterprise (PDSE) is an award-winning Social Enterprise and Community Interest Company which provides NHS treatment and outreach services to local communities in Devon and Cornwall, and we work closely with the University of Plymouths Peninsula Dental School to support the clinical education of its dental healthcare students.

As a social enterprise, we are a values-driven organisation with a focus on patient-centred care and addressing local oral health needs.

This role includes:

  • 6.6 weeks holiday entitlement (pro rata), increasing after 5 years service. Payment for holiday is included within the annual salary. We also offer a holiday purchase scheme where you can buy up to two additional weeks holiday each year.
  • Support with your learning and development, including access to online CPD platforms plus additional CPD at our two company Away Days each year. Our Learning & Development Framework may also inspire you to consider further career development
  • Access to the Scottish Widows pension scheme with generous employer contributions
  • Support for your wellbeing, including access to our Employee Assistance Programme, as well as our new Health Plan where you can claim money back towards certain health expenses, and access gym discounts and more.
  • Access to our Cycle to Work Scheme which operates via salary sacrifice
  • Opportunities to contribute to company development through our dedicated team talk channels

Details

Date posted

26 August 2025

Pay scheme

Other

Salary

£28,802 to £32,260 a year

Contract

Permanent

Working pattern

Full-time

Reference number

P0007-25-0037

Job locations

Damerel Close

Madden Road

Plymouth

Devon

PL1 4JZ


Peninsula Dental School

20 Research Way

Derriford

Plymouth

PL68BT


Job description

Job responsibilities

Based from the Plymouth Dental Education Facilities in Derriford and Devonport, the main objective of this role is to oversee the Dental Administration Team and ensure they are providing exceptional standards of administration duties across both Plymouth sites to support the delivery of dental care and treatment at each facility. The post holder will be required to travel independently between both Plymouth sites on a routine basis to manage and support delivery of clinical activity.

The post holder will be directly responsible for the motivation, support and training of all dental administration staff. This role includes but is not limited to; Line management of the dental administration team, strong leadership to monitor and maintain delivery of contractual activity, Patient interaction including appropriate use of patient management system, Call handling, Appointment booking, Student and Clinician liaison and general reception duties/administration support.

Job description

Job responsibilities

Based from the Plymouth Dental Education Facilities in Derriford and Devonport, the main objective of this role is to oversee the Dental Administration Team and ensure they are providing exceptional standards of administration duties across both Plymouth sites to support the delivery of dental care and treatment at each facility. The post holder will be required to travel independently between both Plymouth sites on a routine basis to manage and support delivery of clinical activity.

The post holder will be directly responsible for the motivation, support and training of all dental administration staff. This role includes but is not limited to; Line management of the dental administration team, strong leadership to monitor and maintain delivery of contractual activity, Patient interaction including appropriate use of patient management system, Call handling, Appointment booking, Student and Clinician liaison and general reception duties/administration support.

Person Specification

Qualifications

Essential

  • Further education/qualification in relevant field preferred but industry experience acceptable if able to demonstrate the skills, knowledge and ability to work to this level
  • Fluent in written and spoken English language
  • Good, effective written and verbal communication skills
  • Understanding the confidentiality and measures to implement it
  • Willing to undertake further training

Skills

Essential

  • Excellent people management, communication and interpersonal skills.
  • Ability to influence, motivate and lead.
  • Ability to problem solve and effectively communicate with patients, students and other stakeholders.
  • Ability to cope well under pressure and be able to solve non-routine problems and enquiries in a busy environment.
  • Ability to be assertive and use own initiative in sensitive circumstances.
  • Understanding of confidentiality in the working environment.
  • Ability to work well as part of a team.
  • Good organisational skills with the ability to plan and prioritise tasks.
  • Willingness to work flexibly to meet the needs of the service.
Person Specification

Qualifications

Essential

  • Further education/qualification in relevant field preferred but industry experience acceptable if able to demonstrate the skills, knowledge and ability to work to this level
  • Fluent in written and spoken English language
  • Good, effective written and verbal communication skills
  • Understanding the confidentiality and measures to implement it
  • Willing to undertake further training

Skills

Essential

  • Excellent people management, communication and interpersonal skills.
  • Ability to influence, motivate and lead.
  • Ability to problem solve and effectively communicate with patients, students and other stakeholders.
  • Ability to cope well under pressure and be able to solve non-routine problems and enquiries in a busy environment.
  • Ability to be assertive and use own initiative in sensitive circumstances.
  • Understanding of confidentiality in the working environment.
  • Ability to work well as part of a team.
  • Good organisational skills with the ability to plan and prioritise tasks.
  • Willingness to work flexibly to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Damerel Close

Madden Road

Plymouth

Devon

PL1 4JZ


Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Damerel Close

Madden Road

Plymouth

Devon

PL1 4JZ


Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

26 August 2025

Pay scheme

Other

Salary

£28,802 to £32,260 a year

Contract

Permanent

Working pattern

Full-time

Reference number

P0007-25-0037

Job locations

Damerel Close

Madden Road

Plymouth

Devon

PL1 4JZ


Peninsula Dental School

20 Research Way

Derriford

Plymouth

PL68BT


Supporting documents

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