Dental Receptionist

Job summary

Come and join our amazing team in our state-of-the-art dental facility and truly make a difference to the local people in Suffolk and North-East Essex.

The University of Suffolk Dental CIC represents a step-change in dental care in Suffolk and North-East Essex, and we are looking for an experienced Dental Receptionist to join our team on a full-time basis.

We welcome applications from organised, adaptable, and friendly individuals who can remain calm and professional and help us to provide a high level of customer service in a fast-paced environment.

This is a full-time position 37.5 hours per week, Fixed-term for one year.

Main duties of the job

• Welcoming and receiving service users and their carers into the dental service
• Dealing with telephone and face-to-face enquires about the dental service in a professional and empathetic manner
• Booking, rescheduling, and amending appointments for service users, which will include direct face-to-face and telephone contact
• Offering regular updates to service users waiting and where appropriate, explaining any reason for the delay in being seen
• Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding
• Providing advice and information to service users and or carers, ensuring that leaflets and all information presented is current
• Collaborating with the dental team, senior management, and wider colleagues to maintain the effective running of the dental service
• Administration duties including updating internal systems

Requirements

• Experience working in a dental setting (dental nurse or receptionist)
• Excellent communication skills
• Personable, highly motivated, flexible, dependable, and organised
• Ability to keep calm and professional in a fast-paced environment
• Strong teamwork ability with an enthusiastic attitude

About us

We are an innovative Dental Social Enterprise and a unique partnership between the University of Suffolk and Suffolk and North-East Essex Integrated Care Board that really wants to make a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care. We care about the wellbeing of our staff and offer a flexible suite of benefits. These include:

• Competitive salary
• Generous annual leave entitlement
• Workplace pension
• Opportunities for professional development and CPD
• Uniform
• Supportive and collaborative work environment
• State-of-the-art dental facilities
• Flexible working arrangements to suit work-life balance