Job summary
Do you want to join a friendly and dynamic team that supports the delivery of medical and dental education for the healthcare workforce?
We're seeking an Education Programme Coordinator to provide a broad range of business and administrative support to the medical and dental workforce within the Workforce Training and Education (WT&E) team working in the Plymouth, Bristol or Taunton office and covering the Southwest region
The post-holder will be a key member of the team whose overarching goal will be to support the delivery of a key workforce programme. The role will primarily support the Primary and community care team workstreams.
Please be aware that should you be successful in this position, you will be hired to the job title of Administrative Support and this job title is advertised to attract the right skills needed for the role.
Main duties of the job
The successful candidate will work with the Training and Education Programme Leads and officers to support the operational delivery of the GP training programme, including national recruitment, programme management, and to implement successful delivery of assessments, Annual Review of Competency Progression (ARCP), rotations (training placements) Out of Programme (OOP), Inter Deanery Transfers (IDT) Less than Full Time Training (LTFT) throughout a learner's journey.
You will need a keen eye for detail, be able to work at pace and manage multiple tasks throughout your role.
Being comfortable with technology and having a willingness to work with and adapt to technology available within our organisation will be a great advantage in this role.
About us
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial -- enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
- Making the NHS a great place to work, where our people can make a difference and achieve their potential
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
Job description
Job responsibilities
The successful candidate will have excellent interpersonal and communication skills (both written and verbal) and the ability to engage with stakeholders at all levels, both internal and external. In addition, they must have excellent attention to detail and high level of accuracy in all work.
You will need to be organised and able to plan your work based on competing deadlines, it is a real team based role and working closely to support colleagues through workflow peaks is essential.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
The successful candidate will have excellent interpersonal and communication skills (both written and verbal) and the ability to engage with stakeholders at all levels, both internal and external. In addition, they must have excellent attention to detail and high level of accuracy in all work.
You will need to be organised and able to plan your work based on competing deadlines, it is a real team based role and working closely to support colleagues through workflow peaks is essential.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Qualifications
Essential
- Equivalent experience to an HNC level qualification or the HNC qualification.
Desirable
- Certificate in Personnel Practice
- Evidence of commitment to personal development
Knowledge and Experience
Essential
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Proven ability to deliver a high standard of customer care
- Relevant administrative experience to meet requirements of role
- Proven ability of working in a team environment and delivering team objectives
- Ability to work effectively under pressure, meet tight deadlines and prioritise workload in a challenging and demanding environment
- Ability to remain calm in pressurised situations - e.g. periods of high recruitment activity, challenging telephone conversations with senior medical colleagues and medical trainees or dealing with urgent requests
Skills and Abilities
Essential
- Excellent attention to detail and high level of accuracy in all work including excellent general office administration skills with the ability to manipulate data on spreadsheets (Microsoft Word, PowerPoint, Outlook, Excel, Access skills) and review and develop administrative processes and procedures.
- Ability to work effectively under pressure, meet tight deadlines and prioritise workload in a challenging and demanding environment as well as the ability to remain calm in pressurised situations - e.g. periods of high recruitment activity, challenging telephone conversations with senior medical colleagues and medical trainees or dealing with urgent requests.
- Able to work without direct supervision
- Excellent communication skills, both written and verbal and confident interpersonal skills
- Flexible approach to work, able to cope with fluctuating work load requirements
Values and Behaviours
Essential
- Promotes equality of opportunity and good working relations
- Demonstrates respect and dignity for others, apply fairness, inclusivity and resourcefulness, acknowledging efforts and success
- Work collaboratively, understand a clear accountability but are able to work across boundaries, working to the best of your ability Compassionate and values others
- Share knowledge and new ideas, making constructive challenges and encouraging everyone to have a voice
Person Specification
Qualifications
Essential
- Equivalent experience to an HNC level qualification or the HNC qualification.
Desirable
- Certificate in Personnel Practice
- Evidence of commitment to personal development
Knowledge and Experience
Essential
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Proven ability to deliver a high standard of customer care
- Relevant administrative experience to meet requirements of role
- Proven ability of working in a team environment and delivering team objectives
- Ability to work effectively under pressure, meet tight deadlines and prioritise workload in a challenging and demanding environment
- Ability to remain calm in pressurised situations - e.g. periods of high recruitment activity, challenging telephone conversations with senior medical colleagues and medical trainees or dealing with urgent requests
Skills and Abilities
Essential
- Excellent attention to detail and high level of accuracy in all work including excellent general office administration skills with the ability to manipulate data on spreadsheets (Microsoft Word, PowerPoint, Outlook, Excel, Access skills) and review and develop administrative processes and procedures.
- Ability to work effectively under pressure, meet tight deadlines and prioritise workload in a challenging and demanding environment as well as the ability to remain calm in pressurised situations - e.g. periods of high recruitment activity, challenging telephone conversations with senior medical colleagues and medical trainees or dealing with urgent requests.
- Able to work without direct supervision
- Excellent communication skills, both written and verbal and confident interpersonal skills
- Flexible approach to work, able to cope with fluctuating work load requirements
Values and Behaviours
Essential
- Promotes equality of opportunity and good working relations
- Demonstrates respect and dignity for others, apply fairness, inclusivity and resourcefulness, acknowledging efforts and success
- Work collaboratively, understand a clear accountability but are able to work across boundaries, working to the best of your ability Compassionate and values others
- Share knowledge and new ideas, making constructive challenges and encouraging everyone to have a voice
