Business and Operational Delivery Administrator - National Back Office

Job description

Job responsibilities

This assignment brief should only be read in conjunction with the generic job description listed in the reference section above. Please therefore refer to the Generic Job Description for more information. Please also refer to the Appendix to JD for further important information.

Background

National Back Office (NBO) is responsible for the management of NHSNumbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.

The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service.

The role contributes to delivering efficient and timely services against agreed service levels, to NHS and nonNHS organisations in a fastmoving environment.

The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.

An understanding of NHS systems and data flows, and knowledge of NBO services and business processes is desirable though training would be provided to the right candidate.

We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.

Duties

• Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
• Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations.
• Managing NHS numbers and medical records.
• Identifying service improvements and feeding these into the change management process.
• Providing training and support to new and existing staff.
• Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad-hoc tasks in support of service improvements.
• Handling personal and sensitive data in accordance with data protection legislation.

Accountabilities

• Accountable for ensuring quality and timeliness performance indicators are met.

Key Relationships (External and Internal)

Required to communicate regularly and maintain good relationships with:

• Colleagues within other Platforms teams (e.g. Demographics, PCRM, NHS App and Login)
• Primary Care Support England/Wales
• NHS Central Register Scotland
• Northern Ireland National Back Office
• Other Spine users e.g. GP Practices, Trusts, Maternity Units etc

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Please note that the reason for the fixed term of this contract isshort term vacancy.

Person Specification

Knowledge

Essential

• Working knowledge of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.

Skills

Essential

• Proven ability of gathering, recording and analysing information from a variety of sources
• Ability to prepare and maintain a range of business documents and databases, including methods and techniques for configuration, storage and version control

Experience

Essential

• Experience of working in an administrative function within a busy office environment
• Evidence of ability to adhere to policy and procedure

Education / Training / Qualifications

Essential

• Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS England

Address

Smedley Hydro, Southport

Trafalgar Road, Southport

Southport

PR8 2HH

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)