NHS England

Faculty Development and Learner Support Officer

The closing date is 30 October 2025

Job summary

Are you looking to join a friendly, dynamic team that plays a vital role in supporting medical and dental training and education across the Southwest? We are seeking a Faculty Development and Learner Support (FDLS) Officer with strong organizational and communication skills to provide comprehensive administrative support. While this role primarily serves the Faculty and Learner Support team, it may also involve collaboration with the broader medical and dental workforce teams as needed. You will also need to be able to work with a range of diverse people at different levels and on a regular basis.

Main duties of the job

The FDLS Officer will perform a variety of administrative tasks across the FDLS team, requiring flexibility and adaptability.

As an integral team member, the FDLS Officer will help ensure the efficient delivery of multiple programs, including Professional Support and Well-being (PSW), Study Leave, SuppoRRT, Equality Diversity and Inclusion (EDI), and Faculty Development for resident doctors, as well as Specialty and Associate Specialist (SAS) and Locally Employed Doctors. This role also contributes to financial reporting processes across these portfolios.

Key responsibilities include:

Ensuring data accuracy assisting with processing, inputting and monitoring expenditure/ and value for money in reporting
Strong communication skills, both written and verbal, with attentive listening abilities
Proficient IT skills, particularly in Excel, Outlook, and website updates
Event planning and support
Excellent organizational and planning skills
Understanding of governance and risk management
Ability to prioritize tasks and meet deadlines
Capable of working independently and within a team
Exceptional multi-tasking abilities

About us

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial -- enabling us to design and deliver high-quality NHS services.

We lead the NHS in England by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
Making the NHS a great place to work, where our people can make a difference and achieve their potential
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

Date posted

16 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

990-SW-17744-E

Job locations

100 Temple Street/ Plumer House

Bristol or Plymouth

BS1 6AG

Job description

Job responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Job description

Job responsibilities

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications

Essential

Degree or equivalent level of education
Demonstratable knowledge of Microsoft Programmes

Desirable

Evidence of CPD

Knowledge & Experience

Essential

Proven experience of working in a team
Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritising workload in a challenging and demanding environment, as an individual and for a team
Able to work across a range of administrative areas simultaneously, including systems administration and development, information assets, budgets and events planning
Excellent working knowledge of creating and /or maintaining and working with databases and spreadsheets to produce reports

Desirable

Experience of reviewing and developing administrative processes and procedures
Proven experience of working in a supervisory role

Skills, Capabilities & Attributes

Essential

Excellent planning, organisational and delegation skills
Effective time management and able to manage own workload
Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints in line with level of responsibility and in accordance with policies and procedures

Desirable

Able to brief senior colleagues within the local NHSE team as required, including on financial information
Strong analytical skills - able to analyse and interpret information, pre-empt and evaluate issues

Person Specification

Qualifications

Essential

Degree or equivalent level of education
Demonstratable knowledge of Microsoft Programmes

Desirable

Evidence of CPD

Knowledge & Experience

Essential

Proven experience of working in a team
Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritising workload in a challenging and demanding environment, as an individual and for a team
Able to work across a range of administrative areas simultaneously, including systems administration and development, information assets, budgets and events planning
Excellent working knowledge of creating and /or maintaining and working with databases and spreadsheets to produce reports

Desirable

Experience of reviewing and developing administrative processes and procedures
Proven experience of working in a supervisory role

Skills, Capabilities & Attributes

Essential

Excellent planning, organisational and delegation skills
Effective time management and able to manage own workload
Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints in line with level of responsibility and in accordance with policies and procedures

Desirable

Able to brief senior colleagues within the local NHSE team as required, including on financial information
Strong analytical skills - able to analyse and interpret information, pre-empt and evaluate issues

Employer details

Employer name

NHS England

Address

100 Temple Street/ Plumer House

Bristol or Plymouth

BS1 6AG

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

100 Temple Street/ Plumer House

Bristol or Plymouth

BS1 6AG

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)