Job summary
The Northwest Professional Support and Wellbeing Service (PSW) are recruiting Case Managers. The PSW offers pastoral and professional support to postgraduate multi-professional trainees within the Northwest Deanery.
Case managers will work with postgraduate multi-professional trainees who are referred to the PSW for support. The case manager will work as a coach, therefore previous experience and an ongoing interest in coaching is essential. They will regularly review the multi-professional trainees progress until a mutually agreed end point is reached.
We are keen to appoint senior medical educators who have a range of experience of working with multi-professional trainees and who have held education and leadership roles.
Case managers should have a good understanding of working with multi-professional trainees who require extra support through experience as an educator and who may have their own lived experience.
Please note this role will be on a secondment basis
Main duties of the job
- Responsible for the initial assessment and onward monitoring of multi-professional trainees referred for additional support from the PSW.
- To act as a 'critical friend', coach and/or mentor and coordinate any referrals for specialist support.
- To produce an action plan.
- To identify end points of support for completion of case management at the appropriate stage.
- To coordinate with Educational Supervisors, Training Programme Directors and/or other parties as appropriate regarding workplace progression and progress when required.
- To signpost multi-professional trainees to the other support services as needed.
About us
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial -- enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
- Making the NHS a great place to work, where our people can make a difference and achieve their potential
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
Job description
Job responsibilities
- Provide prompt and supportive first point of contact assistance to multi-professional trainees referred for case management once referral has been triaged by the PSW referral group. Ideally Case Managers would meet with newly referred multi-professional trainee doctors within three weeks of referral to the service.
- Carry out an objective assessment, based on available information and their own findings. Agree a contract of engagement with the multi-professional trainee.
- Identify what further action is required and access relevant support options.
- Support the multi-professional trainee and review their progress with them.
- Build an open and honest relationship with the multi-professional trainees.
- Regularly attend and contribute to the monthly Case Manager and PSW meetings.
- Regularly attend 1;1 meetings with a senior member of the PSW Team to discuss cases.
- Periodically review the agreed action plan until a mutually agreed endpoint has been reached
- Communicate with relevant parties in Trust/Specialty/Deanery with full consent of the multi-professional trainee.
- Keep up-to-date notes and contemporaneous records of all interactions on the PSW SharePoint site.
- Manage a caseload of up to 10 multi-professional trainees at any one time.
- Refer multi-professional trainees for specialist support as required.
- Act as an advocate for the multi-professional trainee.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
- Provide prompt and supportive first point of contact assistance to multi-professional trainees referred for case management once referral has been triaged by the PSW referral group. Ideally Case Managers would meet with newly referred multi-professional trainee doctors within three weeks of referral to the service.
- Carry out an objective assessment, based on available information and their own findings. Agree a contract of engagement with the multi-professional trainee.
- Identify what further action is required and access relevant support options.
- Support the multi-professional trainee and review their progress with them.
- Build an open and honest relationship with the multi-professional trainees.
- Regularly attend and contribute to the monthly Case Manager and PSW meetings.
- Regularly attend 1;1 meetings with a senior member of the PSW Team to discuss cases.
- Periodically review the agreed action plan until a mutually agreed endpoint has been reached
- Communicate with relevant parties in Trust/Specialty/Deanery with full consent of the multi-professional trainee.
- Keep up-to-date notes and contemporaneous records of all interactions on the PSW SharePoint site.
- Manage a caseload of up to 10 multi-professional trainees at any one time.
- Refer multi-professional trainees for specialist support as required.
- Act as an advocate for the multi-professional trainee.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Qualifications
Essential
- Experienced senior medical educator.
- Previous or current experience in an educational leadership role e.g., TPD, HoS, TSTL, DA Champion, DME etc.,
Experience
Essential
- Understanding of postgraduate deanery training pathways.
- Understanding of the principles of cognitive behavioural therapy, counselling and coaching
- IT skills
- Awareness of types of barriers and challenges that can affect certain groups of multi-professional trainees
- Excellent understanding of equality, diversity and inclusion
Desirable
- Recognised coaching qualification or experience
- Experience of working with multi-professional trainees as a GP Trainer, College Tutor, TSTL, Programme Director, Head of School, DME
Skills
Essential
- Demonstrated leadership, ability to influence and motivate others
- Strong interpersonal communication and written skills
- Problem solving and objectivity skills
- Excellent organisational and time management skills
- Able to work independently and take accountability for own actions
- Ability to manage clinical work and allow sufficient time for work with PSW multi-professional trainees.
- Ability to deal with highly complex, highly sensitive performance management issues in an efficient, unbiased fashion
- Ability to deal with challenging behavior and difficult situations
- Ability to empathise with practitioners in dealing with serious complex performance issues
Desirable
- Awareness of healthcare workforce issues
- Experience of giving feedback
- Awareness of Equality Act and Human Rights legislation
Person Specification
Qualifications
Essential
- Experienced senior medical educator.
- Previous or current experience in an educational leadership role e.g., TPD, HoS, TSTL, DA Champion, DME etc.,
Experience
Essential
- Understanding of postgraduate deanery training pathways.
- Understanding of the principles of cognitive behavioural therapy, counselling and coaching
- IT skills
- Awareness of types of barriers and challenges that can affect certain groups of multi-professional trainees
- Excellent understanding of equality, diversity and inclusion
Desirable
- Recognised coaching qualification or experience
- Experience of working with multi-professional trainees as a GP Trainer, College Tutor, TSTL, Programme Director, Head of School, DME
Skills
Essential
- Demonstrated leadership, ability to influence and motivate others
- Strong interpersonal communication and written skills
- Problem solving and objectivity skills
- Excellent organisational and time management skills
- Able to work independently and take accountability for own actions
- Ability to manage clinical work and allow sufficient time for work with PSW multi-professional trainees.
- Ability to deal with highly complex, highly sensitive performance management issues in an efficient, unbiased fashion
- Ability to deal with challenging behavior and difficult situations
- Ability to empathise with practitioners in dealing with serious complex performance issues
Desirable
- Awareness of healthcare workforce issues
- Experience of giving feedback
- Awareness of Equality Act and Human Rights legislation
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
