Job summary
The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role ofProduct Owner & Scrum Masterfor the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS.
The role is offered as a fixed term contract until1st October 2026 due to a secondment.
Main duties of the job
As theProduct Owner & Scrum Masterfor the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs.
You will facilitate regular stand-ups, planning sessions, and backlog refinement activities, operating within a Kanban framework to maintain delivery momentum. Your responsibilities will include managing user feedback, collaborating with developers and clinical reviewers, and ensuring stories are well-defined, testable, and ready for deployment.
The role involves close collaboration with cross-functional teams including policy, data, communications, and clinical safety colleagues. You will provide regular updates to stakeholders, contribute to governance papers, and support onboarding and testing activities.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.
Job description
Job responsibilities
This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, wed love to hear from you. For more in depth information about the role, please refer to the job description attached.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments:
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, wed love to hear from you. For more in depth information about the role, please refer to the job description attached.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments:
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
Knowledge and Experience
Essential
- Knowledge and understanding of agile methodology AND/OR Knowledge and experience of patient safety science, policy, and/or practice.
- Evidence of post qualifying and continuing professional development.
Desirable
- Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Skills, capabilities and Attributes
Essential
- Problem ownership: Able to understand and own problems, analysing and contributing to potential solutions, documenting causes and implementing remedies.
- Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables.Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables.
Desirable
- Agile working: Ability to work in a fast-paced and evolving environment, and utilising an iterative method and flexible approach to enable rapid delivery. Able to take risks, learn from mistakes, and maintain situational awareness of what the rest of the team is doing
- Lifecycle perspective: Understanding of the phases of the product lifecycle, with the ability to contribute to, plan or run these, maintaining the product/process throughout delivery, continuously iterating the product to meet user needs.
Values and Behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients and the public.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
Knowledge and Experience
Essential
- Knowledge and understanding of agile methodology AND/OR Knowledge and experience of patient safety science, policy, and/or practice.
- Evidence of post qualifying and continuing professional development.
Desirable
- Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Skills, capabilities and Attributes
Essential
- Problem ownership: Able to understand and own problems, analysing and contributing to potential solutions, documenting causes and implementing remedies.
- Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables.Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables.
Desirable
- Agile working: Ability to work in a fast-paced and evolving environment, and utilising an iterative method and flexible approach to enable rapid delivery. Able to take risks, learn from mistakes, and maintain situational awareness of what the rest of the team is doing
- Lifecycle perspective: Understanding of the phases of the product lifecycle, with the ability to contribute to, plan or run these, maintaining the product/process throughout delivery, continuously iterating the product to meet user needs.
Values and Behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients and the public.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
