Job summary
This is a unique and exciting opportunity to join the Digital Primary Care (DPC) team. We are seeking a dedicated and professional Personal Assistant / Support Worker to provide high-quality administrative and practical support to our Lead Product Manager, who is neurodiverse and a wheelchair user. Your support will play a vital role in ensuring smooth and seamless day-to-day operations. This role does not involve personal care but focuses on executive-level assistance to help remove barriers, enabling the Lead Product Manager to thrive in a fast-paced, high-performing team.
You will advocate for accessibility, manage complex diaries, coordinate meetings, draft and proofread documents, create presentations, support email communications, take notes in senior meetings, provide occasional hands-on help, and contribute to a respectful, collaborative working environment.
By joining DPC, your contribution will help shape how digital tools enhance frontline care across the NHS. This role offers the opportunity to make a real impact--both through your direct support and by championing accessibility and equity in digital healthcare. Occasional overnight travel to NHS sites will be required.
Main duties of the job
- Educated to degree level in a relevant subject or equivalent experience working at a similar level in a specialist area such as senior administration.
- Advocate for the accessibility requirements of a senior colleague, ensuring information is provided in accessible formats.
- Apply knowledge of accessibility to documents, processes, and physical environments to support the colleague effectively.
- Manage diaries and schedule activities in a timely, organised manner to support day-to-day effectiveness.
- Take accurate notes during meetings and conference calls (both remote and in person).
- Monitor and manage emails daily to ensure prompt, supportive business communication.
- Arrange and coordinate meetings, providing secretariat support to ensure they are well-organised and productive.
- Create and proofread documents, presentations, and emails to ensure accuracy and professional standards.
- Review and check data and spreadsheets for accuracy and organisation.
- Draft, respond to, and organise email correspondence as needed.
- Use Microsoft Office, Jira, and Mural to complete tasks efficiently on behalf of colleagues.
- Provide light physical support where necessary (e.g. setting up equipment for events).
- Undertake occasional overnight travel to office locations and events to support in-person meetings
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.
Job description
Job responsibilities
This role is based in the Digital Primary Care team which is part of Products and Platforms within the Transformation Directorate. Our purpose is scaling digital innovation and transformation across primary care, to power the best patient experiences and the most productive workforce.
We are responsible for delivering new enabling capabilities, interventions, products, and services to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry. Benefits will be realised by patients, the workforce and wider system. We also support the development of a dynamic and innovative med tech sector.
Please note whilst this role is supporting a colleague with disabilities and neuro diverse, it's not a personal care role. Please review the attached generic job description and assignment brief for further information.
We want to know about you and why you feel you are suitable for this role.Think about what skills, knowledge and experience you can bring to this position and include in your personal statement. Please address how you meet the shortlisting criteria as specified in the job advert.
Applicants who are shortlisted for interview will be contacted by email. You will be kept informed of the format of your assessment along with details of what to expect and timings.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
This role is based in the Digital Primary Care team which is part of Products and Platforms within the Transformation Directorate. Our purpose is scaling digital innovation and transformation across primary care, to power the best patient experiences and the most productive workforce.
We are responsible for delivering new enabling capabilities, interventions, products, and services to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry. Benefits will be realised by patients, the workforce and wider system. We also support the development of a dynamic and innovative med tech sector.
Please note whilst this role is supporting a colleague with disabilities and neuro diverse, it's not a personal care role. Please review the attached generic job description and assignment brief for further information.
We want to know about you and why you feel you are suitable for this role.Think about what skills, knowledge and experience you can bring to this position and include in your personal statement. Please address how you meet the shortlisting criteria as specified in the job advert.
Applicants who are shortlisted for interview will be contacted by email. You will be kept informed of the format of your assessment along with details of what to expect and timings.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Skills and Abilities
Essential
- Demonstrates clear and relevant experience in coordinating and planning appointments, meetings, workshops and events
- Proven ability to accurately and quickly type real-time spoken dictation into a digital device, and to produce precise minutes and action logs.
- Proven ability to prioritise and manage own workload and wider tasks independently, consistently meeting agreed deadlines
- Proven ability to analyse conflicting information and resolve problems efficiently, demonstrating sound judgement and a logical, solutions-focused approach
- Well-developed interpersonal skills, with the ability to communicate clearly and effectively both verbally and in writing with colleagues and stakeholders
- Proven ability to create, edit and proof read documents using the Microsoft office suite
Knowledge and Experience
Essential
- Proven experience managing complex inboxes and diaries efficiently, demonstrating strong organisational skills and attention to detail
- Strong awareness and understanding of accessibility considerations across documents, digital tools, and workplace environments, particularly in support of colleagues with disabilities or neurodiverse needs.
- Excellent written and verbal skills
- Demonstrable experience handling sensitive and confidential information with discretion and professionalism
Desirable
- Experience in applying accessibility considerations across documents, digital tools, and workplace environments, particularly in support of colleagues with disabilities or neurodiverse needs.
Qualifications
Essential
- Educated to degree level in a relevant subject, or able to demonstrate equivalent experience working at a similar level in a senior administrative or business support role.
Person Specification
Skills and Abilities
Essential
- Demonstrates clear and relevant experience in coordinating and planning appointments, meetings, workshops and events
- Proven ability to accurately and quickly type real-time spoken dictation into a digital device, and to produce precise minutes and action logs.
- Proven ability to prioritise and manage own workload and wider tasks independently, consistently meeting agreed deadlines
- Proven ability to analyse conflicting information and resolve problems efficiently, demonstrating sound judgement and a logical, solutions-focused approach
- Well-developed interpersonal skills, with the ability to communicate clearly and effectively both verbally and in writing with colleagues and stakeholders
- Proven ability to create, edit and proof read documents using the Microsoft office suite
Knowledge and Experience
Essential
- Proven experience managing complex inboxes and diaries efficiently, demonstrating strong organisational skills and attention to detail
- Strong awareness and understanding of accessibility considerations across documents, digital tools, and workplace environments, particularly in support of colleagues with disabilities or neurodiverse needs.
- Excellent written and verbal skills
- Demonstrable experience handling sensitive and confidential information with discretion and professionalism
Desirable
- Experience in applying accessibility considerations across documents, digital tools, and workplace environments, particularly in support of colleagues with disabilities or neurodiverse needs.
Qualifications
Essential
- Educated to degree level in a relevant subject, or able to demonstrate equivalent experience working at a similar level in a senior administrative or business support role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
