NHS England

Delivery Support Manager

The closing date is 10 June 2025

Job summary

The NDG advises the health and adult social care system in England to help ensure that people's confidential information is kept safe and used appropriately. The Office of the National Data Guardian (ONDG) is hosted by NHS England in the PTT sub-directorate and supports the NDG in achieving her vision and mission.

The Privacy, Transparency & Trust (PTT) Sub-directorate is a sub-directorate of the Delivery Directorate. The mission of the PTT Sub-directorate is to enable NHS England to drive innovation and improve lives through greater use of data and technology and to be a well-run organisation.

We are looking for a forward-thinking individual with good delivery, project management and business operation skills to join the small friendly team (ONDG) that supports the NDG for Health and Social Care.While the postholder will be an NHS England employee, an agreement is in place between NHS England and the National Data Guardian (NDG) which outlines that the NDG has operational independence. As such, you will sit within the Privacy, Transparency, and Trust sub directorate structure but will be operationally accountable to the NDG.

Main duties of the job

You will help ensure that the NDG serves the interests of the public by advising the health and care system on how data can be used in a way that supports individual care, benefits the public more broadly while also protecting people's trust in a confidential health and care system.

The main responsibilities of this role will be delivery of the UKCGC secretariat, supporting the UKCGC to create resources for Caldicott Guardians (CGs) across the UK to support confident and consistent decision making in line with the Caldicott Principles. Providing support to further develop the reach and engagement the UKCGC has with CG's.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS a great place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year (exclusive of London Weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-CDO-14224-E

Job locations

Any NHS England Office

Nationally

LS1 4AP


Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
  • Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

  • Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.

Knowledge

Essential

  • Experience of managing projects, including project planning, project control and project management.
  • Experience of managing stakeholders, taking account of their levels of influence and particular interest.
  • Significant experience of successfully operating in a politically sensitive environment.
  • Evidence of continued professional development.
  • Demonstrated experience of co-ordinating projects in complex and challenging environments.
  • Experience of drafting briefing papers and correspondence at senior management team level.
  • Experience of monitoring budgets and business planning processes.
  • A good understanding of the health and social care environment and roles and responsibilities within it.
  • Experience of setting up and implementing internal processes and procedures.

Skills and Experience

Essential

  • Ability to analyse numerical and written data, develop and assess options and recommend appropriate conclusions.
  • Able to navigate and negotiate the NHS and the wider health, social care and political landscape.
  • Highly developed interpersonal skills, negotiation, conflict management, feedback, partnership working and coaching skills.
  • Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
  • Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
  • Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Other

Essential

  • As part of the role, occasional travel to the Leeds office would be expected. At present the ONDG meets as a team once a month at the Leeds office.
Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
  • Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

  • Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.

Knowledge

Essential

  • Experience of managing projects, including project planning, project control and project management.
  • Experience of managing stakeholders, taking account of their levels of influence and particular interest.
  • Significant experience of successfully operating in a politically sensitive environment.
  • Evidence of continued professional development.
  • Demonstrated experience of co-ordinating projects in complex and challenging environments.
  • Experience of drafting briefing papers and correspondence at senior management team level.
  • Experience of monitoring budgets and business planning processes.
  • A good understanding of the health and social care environment and roles and responsibilities within it.
  • Experience of setting up and implementing internal processes and procedures.

Skills and Experience

Essential

  • Ability to analyse numerical and written data, develop and assess options and recommend appropriate conclusions.
  • Able to navigate and negotiate the NHS and the wider health, social care and political landscape.
  • Highly developed interpersonal skills, negotiation, conflict management, feedback, partnership working and coaching skills.
  • Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
  • Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
  • Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Other

Essential

  • As part of the role, occasional travel to the Leeds office would be expected. At present the ONDG meets as a team once a month at the Leeds office.

Employer details

Employer name

NHS England

Address

Any NHS England Office

Nationally

LS1 4AP


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


Employer details

Employer name

NHS England

Address

Any NHS England Office

Nationally

LS1 4AP


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Privacy Specialist

Victoria Chico

victoria.chico1@nhs.net

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year (exclusive of London Weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-CDO-14224-E

Job locations

Any NHS England Office

Nationally

LS1 4AP


Supporting documents

Privacy notice

NHS England's privacy notice (opens in a new tab)