Digital Training Performance Researcher

NHS England

This job is now closed

Job summary

The NHS Digital Academy exists to research, design and deliver educational products, from two-hour online training courses to year-long Diplomas; learning frameworks to fellowships; board sessions to self-managed learning. These products help the NHS to buy, build, implement and use technology and data systems better.

Each product is researched, designed, tested, and iterated to deliver measurable value to our learners - and ultimately the patients, colleagues, public and taxpayers we serve.

The Digital Training Performance Researcher will lead on the metrics and measurements that support our activities both at the service and the product level.

We take a user-centred approach to learning product development and are looking for someone who understands how data can support the initial development and ongoing iteration of learning products to improve digital skills within the NHS workforce.

Main duties of the job

The Digital Academy Digital Training Performance Researcher will act as performance analyst for the service as a whole, reporting to our Lead Service Designer and supporting them in ensuring all academy products and the service as a whole delivers measurable impact. Work may include:

Developing a coherent approach to report and gain assurance of performance, to help usmake informed decisions about next steps.

Leadthe design, development and implementation of the Academy performance dashboard to enable us to monitor performance and improvement.

Provide support to Academy product managers and their suppliers in developing performance measurement frameworks for learning products.

This role is a critical role for the Academyas it helps establish, manage and develop the essential business processes and practices for solid, reliable information management and reporting.

The post-holder will be expected to engage proactively with colleagues within the NHS and NHS England including senior managers, educators, alumni groups, regional colleagues and other significant stakeholders across the system.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Date posted

20 December 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year (exclusive of London weighting)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

990-WTE-6868895-E

Job locations

Any NHSE Location

London / Leeds/ Birmingham/ Other

E14 5EA

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Academy and the Organisation, but will initially include:

Engaging proactively with the Academys service owner, service designer and colleagues to understand their requirements and to co-develop a measurement strategy that enables the Academy to effectively monitor, challenge and report performance of delivery of our learning product sets.

Development of a technical specification to deliver an automated solution to support benchmarking and the delivery of the integrated performance reporting framework.

Own the creation and establishment of common product-level metrics to enable comparison and measurement of common quality metrics, e.g. ED&I consideration re: uptake.

Leading in the delivery and implementation of performance dashboards.

Becoming the senior system manager for the Academys performance reporting solution and ensuring that policies and procedures exist to ensure that performance information is handled and used in accordance with governance requirements.

Lead the development of front-end reporting tools to support learner and educator feedback

Develop and deliver training programmes and materials to support colleagues in understanding how we report on learning effectiveness and how to interpret product data to create actionable insights. the system.

Develop and prioritise a programme of developments to ensure our reporting systems remain responsive to user requirements.

Lead on the reporting aspects of new initiatives, interpreting guidance and proposing changes to business intelligence working practices and procedures.

Act as a source of expertise and knowledge on healthcare information relating to education and training performance metrics and information/analytical techniques.

Establish quality assurance protocols to ensure the quality of data received and work collaboratively with colleagues to obtain data to agreed definitions and deadlines.

Work with senior analytical leads in other directorates and regions to maximise efficiencies and identify areas for collaboration.

Support the user research operations team in setting up secure data repositories and in user data handling and synthesis.

Contribute to the strategic planning of wider team projects.

Contribute to the development of performance and business intelligence strategies.

What the Digital Academy can offer you in return is a lovely team of people to work with who passionately believe that education is a key factor in whether digital services succeed or fail. We work in a transparent, non-hierarchical and collaborative way at the Academy. We care that team members enjoy their work wherever possible and feel ownership of it. We delight in digital subject matter expertise (we all have very different areas of knowledge and experience) and were happy to mould this role around the strengths and skills of the right candidate. We are a genuinely diverse and inclusive team and we urge anyone from any background who feels they have the skills outlined here to submit an application explaining why theyd be a good fit for the role.

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Academy and the Organisation, but will initially include:

Engaging proactively with the Academys service owner, service designer and colleagues to understand their requirements and to co-develop a measurement strategy that enables the Academy to effectively monitor, challenge and report performance of delivery of our learning product sets.

Development of a technical specification to deliver an automated solution to support benchmarking and the delivery of the integrated performance reporting framework.

Own the creation and establishment of common product-level metrics to enable comparison and measurement of common quality metrics, e.g. ED&I consideration re: uptake.

Leading in the delivery and implementation of performance dashboards.

Becoming the senior system manager for the Academys performance reporting solution and ensuring that policies and procedures exist to ensure that performance information is handled and used in accordance with governance requirements.

Lead the development of front-end reporting tools to support learner and educator feedback

Develop and deliver training programmes and materials to support colleagues in understanding how we report on learning effectiveness and how to interpret product data to create actionable insights. the system.

Develop and prioritise a programme of developments to ensure our reporting systems remain responsive to user requirements.

Lead on the reporting aspects of new initiatives, interpreting guidance and proposing changes to business intelligence working practices and procedures.

Act as a source of expertise and knowledge on healthcare information relating to education and training performance metrics and information/analytical techniques.

Establish quality assurance protocols to ensure the quality of data received and work collaboratively with colleagues to obtain data to agreed definitions and deadlines.

Work with senior analytical leads in other directorates and regions to maximise efficiencies and identify areas for collaboration.

Support the user research operations team in setting up secure data repositories and in user data handling and synthesis.

Contribute to the strategic planning of wider team projects.

Contribute to the development of performance and business intelligence strategies.

Person Specification

Knowledge

Essential

Specialist knowledge of a range of research approaches including both quantitative and qualitative methodology

Skills and experience

Essential

Experience of measuring the value of educational products and services
Ability to present research and communicate findings to non - researchers

Desirable

Experience of working in health sector/ knowledge of the health sector

Qualifications

Essential

Educated to master's level (or equivalent qualification / experience)
Evidence of CPD

Person Specification

Knowledge

Essential

Specialist knowledge of a range of research approaches including both quantitative and qualitative methodology

Skills and experience

Essential

Experience of measuring the value of educational products and services
Ability to present research and communicate findings to non - researchers

Desirable

Experience of working in health sector/ knowledge of the health sector

Qualifications

Essential

Educated to master's level (or equivalent qualification / experience)
Evidence of CPD

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information