Job summary
This is a great opportunity for someone with stakeholder management skills, experience in database administration, and ideally a working knowledge of the Urgent and Emergency Care Directory of Services (DoS) to join the dynamic National DoS team as National DoS Programme Manager. The DoS is the directory that helps identify the right services for patients for the urgent or emergency care need, so they can be referred or directed to appropriate care. The postholder will be supporting managers and staff across the NHS in England to improve the quality of the information held within the DoS and work to inform product requirements.
The postholder will work closely with senior leaders, regions, digital, policy and delivery teams whilst supporting the management of the national UEC DoS.
The postholder will join a hard-working and high-performing team who drive change and have real impact on patients and service users.
NHS England has Flexible Working policies in place and any requests for flexible working will be considered in line with these.
The postholder will be required to travel regularly across England to engage with stakeholders and users.
Main duties of the job
In particular the post holder will:
- Support the delivery of the UEC Recovery Plan, the forthcoming 10 Year Plan and other national NHS initiatives
- Work with regional and local DoS teams to ensure the efficiency, efficacy and effectiveness of the DoS is maintained
- Represent the National DoS Team in a range of virtual and face-to-face meetings, workshops and events relevant to the programmes and projects they are assigned
- Support the objective of ensuring patients requiring urgent or emergency care are referred to the most appropriate service for their needs
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
The postholder will assist the National DoS Senior Manager in contributing detailed knowledge and understanding of complex NHS business processes into the design and planning process, to ensure that the DoS design is fit for purpose and meets the needs and requirements of the wider Health and Social Care system.
The post holder will be responsible for supporting the co-ordination and oversight of the day-to-day operation of the DoS, ensuring that any requirements and developments for the future suggested by each local area are collated, assessed, and discussed with the team responsible for the product.
The post holder will be responsible for engaging with regional and local DoS leads and teams to ensure the quality and accuracy of the data within the DoS.
Please review the Job Description for additional information regarding this role.
Job description
Job responsibilities
The postholder will assist the National DoS Senior Manager in contributing detailed knowledge and understanding of complex NHS business processes into the design and planning process, to ensure that the DoS design is fit for purpose and meets the needs and requirements of the wider Health and Social Care system.
The post holder will be responsible for supporting the co-ordination and oversight of the day-to-day operation of the DoS, ensuring that any requirements and developments for the future suggested by each local area are collated, assessed, and discussed with the team responsible for the product.
The post holder will be responsible for engaging with regional and local DoS leads and teams to ensure the quality and accuracy of the data within the DoS.
Please review the Job Description for additional information regarding this role.
Person Specification
Qualifications
Essential
- oEducated to Masters level in a relevant area of academic practice or equivalent experience working at a commensurate band / level.
Knowledge and Experience
Essential
- oGood understanding of the Urgent & Emergency Care system within the NHS
- oMust have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- oExperience of managing and motivating a team/virtual team and reviewing performance of the individuals.
- oSuitable working knowledge of database management to support management of the Directory of Services (DoS),
Skills, Capabilities & Attributes
Essential
- oMust be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- oAbility to negotiate on difficult and controversial issues including performance and change.
- oAbility to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- oMust be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies.
Equality, diversity and inclusion
Essential
- oCommitment to equality of opportunity, focussed on removing barriers to full participation.
- oUnderstands the importance of diversity and inclusion in delivering our role in the health and care system.
- oFosters good working relationships and values difference.
Person Specification
Qualifications
Essential
- oEducated to Masters level in a relevant area of academic practice or equivalent experience working at a commensurate band / level.
Knowledge and Experience
Essential
- oGood understanding of the Urgent & Emergency Care system within the NHS
- oMust have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- oExperience of managing and motivating a team/virtual team and reviewing performance of the individuals.
- oSuitable working knowledge of database management to support management of the Directory of Services (DoS),
Skills, Capabilities & Attributes
Essential
- oMust be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- oAbility to negotiate on difficult and controversial issues including performance and change.
- oAbility to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- oMust be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies.
Equality, diversity and inclusion
Essential
- oCommitment to equality of opportunity, focussed on removing barriers to full participation.
- oUnderstands the importance of diversity and inclusion in delivering our role in the health and care system.
- oFosters good working relationships and values difference.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
