Job summary
Are you looking to join a friendly, dynamic team that plays a vital role in supporting medical and dental training and education across the Southwest?
We are seeking an Expert Case Manager who is passionate about supporting our postgraduate workforce to reach their full potential and provide safe patient care.
Main duties of the job
The team provides a single point of access, via a confidential 1-1 meeting (currently virtual), to external resources such as counselling, exam support, coaching, dyslexia screening. We use a coaching approach to understand the key concerns of the individual and signpost accordingly.
Other key aspects include assisting with the development and delivery of workshops, webinars and other group support initiatives, and being involved in the continuous evaluation and development of the service.
We have offices based in Plymouth, Taunton and Bristol (although we currently work virtually). We hope in the future to return to hybrid working.
The role of Expert Case Manager involves working with Associate Deans, Senior Faculty Development & Learner Support (FDLS) team members and faculty members internally and externally across the South West to provide the best service possible and align with the values and goals of NHS England South West.
The team has close links with the Quality Team, Faculty Development & Learner Support Team and Supported Return to Training Team, to enhance the development of a fair, inclusive and compassionate NHS culture.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
You can find further details about the job, in the attached Job Description and other supporting documents
Location -please note that this role can be based at the following offices:
- 100 Temple Street, Bristol,BS1 6AG
- Plumer House,Plymouth,PL6 5DH
Key areas of responsibility will include:
- Supportive 1:1 meetings
- Development of supervisors in their role to support resident doctors in training and support for local education providers.
- Support development and implementation of strategies and plans.
- Role will involve the use of Microsoft Word, Excel, PowerPoint, SharePoint, MS Teams
- Work and develop links with postgraduate training providers and trusts to enhance supportive ways of working.
- Support the senior PSW and FDLS team to develop a central service within the PSW that brings together the existing relevant elements of the NHS England mandate
- Collaborate and communicate with other NHS England departments and teams on a regular basis to ensure efficient use of resources.
- Be willing to play a multifunctional role within PSW relating to case management, database management, evaluation, quality metrics and liaison with other providers
- Support the on-going evaluation of the PSW service
- Contribute to planning, developing and evaluating methods and processes for gathering, analysing, interpreting, and presenting information.
- Co-ordinate as appropriate research and development initiatives
- Contribute to short, medium and long term business plans, achieving quality outcomes.
- Support the development/updating of resources for example producing resources, support webinar.
Job description
Job responsibilities
You can find further details about the job, in the attached Job Description and other supporting documents
Location -please note that this role can be based at the following offices:
- 100 Temple Street, Bristol,BS1 6AG
- Plumer House,Plymouth,PL6 5DH
Key areas of responsibility will include:
- Supportive 1:1 meetings
- Development of supervisors in their role to support resident doctors in training and support for local education providers.
- Support development and implementation of strategies and plans.
- Role will involve the use of Microsoft Word, Excel, PowerPoint, SharePoint, MS Teams
- Work and develop links with postgraduate training providers and trusts to enhance supportive ways of working.
- Support the senior PSW and FDLS team to develop a central service within the PSW that brings together the existing relevant elements of the NHS England mandate
- Collaborate and communicate with other NHS England departments and teams on a regular basis to ensure efficient use of resources.
- Be willing to play a multifunctional role within PSW relating to case management, database management, evaluation, quality metrics and liaison with other providers
- Support the on-going evaluation of the PSW service
- Contribute to planning, developing and evaluating methods and processes for gathering, analysing, interpreting, and presenting information.
- Co-ordinate as appropriate research and development initiatives
- Contribute to short, medium and long term business plans, achieving quality outcomes.
- Support the development/updating of resources for example producing resources, support webinar.
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent
- Evidence of recent and continuing professional development
- Membership of a relevant professional body - Chartered Institute of Personnel and Development or The British Psychological Society
Desirable
- Relevant Masters' Degree e.g. Occupational Psychology, Leadership, Human Resource Management; or equivalent
- ILM level 5 Qualification in Coaching, Mentoring, Counselling or equivalent e.g. ILM or NLP.
Knowledge and experience
Essential
- Experience in provision of coaching and mentoring support to individuals or groups in a professional context.
- Experience of supporting people with complex needs.
- Develop, nurture and maintain key relationships and networks (including national) both internally and externally with a wide range of different stakeholders to meet requirements of role
Desirable
Skills Capabilities & Attributes
Essential
- Ability to support development/implementation of strategies and plans.
- Ability to devise and deliver educational events.
- Ability to produce high calibre resources.
- Knowledge of issues surrounding the medical/healthcare environment and medical/healthcare education.
- Working knowledge of the NHS.
- Excellent oral and written communications skills including interpersonal, negotiation, influencing and conflict management.
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent
- Evidence of recent and continuing professional development
- Membership of a relevant professional body - Chartered Institute of Personnel and Development or The British Psychological Society
Desirable
- Relevant Masters' Degree e.g. Occupational Psychology, Leadership, Human Resource Management; or equivalent
- ILM level 5 Qualification in Coaching, Mentoring, Counselling or equivalent e.g. ILM or NLP.
Knowledge and experience
Essential
- Experience in provision of coaching and mentoring support to individuals or groups in a professional context.
- Experience of supporting people with complex needs.
- Develop, nurture and maintain key relationships and networks (including national) both internally and externally with a wide range of different stakeholders to meet requirements of role
Desirable
Skills Capabilities & Attributes
Essential
- Ability to support development/implementation of strategies and plans.
- Ability to devise and deliver educational events.
- Ability to produce high calibre resources.
- Knowledge of issues surrounding the medical/healthcare environment and medical/healthcare education.
- Working knowledge of the NHS.
- Excellent oral and written communications skills including interpersonal, negotiation, influencing and conflict management.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
