Job summary
The Technology Enhanced Learning Team (TEL) delivers innovative programmes and services thatfacilitatethe effective use of learning technologies and simulation-based education. This supports the delivery of NHS England'sobjectives, as well as those of other stakeholders in the health and care sectors, both regionally and nationally.
The team plays a key role in shaping policy related to educational delivery, workforce transformation, learning and development, and digital technology advancement. It provides thought leadership, guidance, and delivers digital services, programmes, and projects either independently or in collaboration with other initiatives.
Main duties of the job
The TEL Education Platforms Learner Assistant will:
The role is seen as a "step" role in developing a career in product support and service development in a complex programme that is business-led, user-centred and has an Agile software development approach. In general, your role will support:
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
Thepostholderwill work across NHS England and the wider operating landscape, to develop, support and continuously improve the technical architecture models and their lower-level components.
The role reports totheTELEducation Platforms Learner Support Leadswithin NHSE to ensure coordination and alignment of business requirements and transformation, technologies, applications and data perspectives with the relevant policies, strategies,governanceand technology that have been chosen to support a coherent and sustainable approach to managing information and technology.
You can find further details about the job, in the attached Job Description and other supporting documents.
Job description
Job responsibilities
Thepostholderwill work across NHS England and the wider operating landscape, to develop, support and continuously improve the technical architecture models and their lower-level components.
The role reports totheTELEducation Platforms Learner Support Leadswithin NHSE to ensure coordination and alignment of business requirements and transformation, technologies, applications and data perspectives with the relevant policies, strategies,governanceand technology that have been chosen to support a coherent and sustainable approach to managing information and technology.
You can find further details about the job, in the attached Job Description and other supporting documents.
Person Specification
Qualifications
Essential
- Extensive knowledge of managing or administering the education and training of trainees within healthcare
- Evidence of continued professional development
- Working knowledge of Microsoft Office with advanced keyboard skills
Knowledge
Essential
- Experience of managing risks and reporting.
- Demonstrated experience in a public Healthcare environment.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Experience of helpdesk support software; including ticketing and live chat systems
Skills
Essential
- Able to communicate highly complex technical concepts such as automating data collection to colleagues who may be unfamiliar with technical terminology
- Self-driven with the ability to work on own initiative, proactive and problem-solving skills as the systems administrator of the TEL service desk.
- Ability to work under pressure in a busy working environment and able to multi-task.
- An ability to maintain confidentiality and trust
- Ability to manage highly complex and stressful situations such as when problems when the system arise and careful communication, tact and negotiation skills are required for example if a system issue occurs, and users are unable to access TEL
- Excellent customer service skills
- Able to exercise personal initiative and independent judgement within the scope of national procedural and policy guidelines making judgements on whether access should be granted to users and applying information governance procedures
- Ensure timely and accurate information analysis and reporting to Support Lead
- Demonstrated capability to manage own workload and make informed decisions in the absence of required information, responding to urgent problems that affect user's accessibility, often without complete information or guidance
- Working to tight and often changing timescales.
- Understanding the requirement of providing a service to users with varying levels of experience and confidence
Values and Behaviours
Essential
- Being an effective team member; including covering for other members when required.
- Professional, calm and efficient manner
- Working on a rota basis with the rest of the team to ensure effective cover of live user services such as Live Chat.
Person Specification
Qualifications
Essential
- Extensive knowledge of managing or administering the education and training of trainees within healthcare
- Evidence of continued professional development
- Working knowledge of Microsoft Office with advanced keyboard skills
Knowledge
Essential
- Experience of managing risks and reporting.
- Demonstrated experience in a public Healthcare environment.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Experience of helpdesk support software; including ticketing and live chat systems
Skills
Essential
- Able to communicate highly complex technical concepts such as automating data collection to colleagues who may be unfamiliar with technical terminology
- Self-driven with the ability to work on own initiative, proactive and problem-solving skills as the systems administrator of the TEL service desk.
- Ability to work under pressure in a busy working environment and able to multi-task.
- An ability to maintain confidentiality and trust
- Ability to manage highly complex and stressful situations such as when problems when the system arise and careful communication, tact and negotiation skills are required for example if a system issue occurs, and users are unable to access TEL
- Excellent customer service skills
- Able to exercise personal initiative and independent judgement within the scope of national procedural and policy guidelines making judgements on whether access should be granted to users and applying information governance procedures
- Ensure timely and accurate information analysis and reporting to Support Lead
- Demonstrated capability to manage own workload and make informed decisions in the absence of required information, responding to urgent problems that affect user's accessibility, often without complete information or guidance
- Working to tight and often changing timescales.
- Understanding the requirement of providing a service to users with varying levels of experience and confidence
Values and Behaviours
Essential
- Being an effective team member; including covering for other members when required.
- Professional, calm and efficient manner
- Working on a rota basis with the rest of the team to ensure effective cover of live user services such as Live Chat.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
