NHS England

Business Support Assistant

Information:

This job is now closed

Job summary

We are looking for an experienced Business Support Administrator to join our newly established Business Support Team in the NHS England South East region.

This is an excellent opportunity for someone who thrives working in a fast-paced, dynamic environment, meeting tight deadlines and working flexibly to respond to changing demands.

Main duties of the job

The post holder will work as part of a team delivering an efficient and effective Business Management Support service.

Key responsibilities will include:

  • Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
  • Prepare word processing documents, letters, emails and reports when/if required.
  • Plan and organise meetings for the department and plan any administrative work as required.
  • Prepare agendas and take notes at meetings.
  • Manage own time effectively.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS a great place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Details

Date posted

10 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (exclusive of London Weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-SE-6700584-E

Job locations

NHS England Office in the South East Region

Oxford/Winchester/Horley/London

SE1 8UG


Job description

Job responsibilities

Please refer to job description for full details.

The post holder will work as part of a team delivering an efficient and effective Business Management Support service.

Key responsibilities will include:

Service Improvement

  • Input data to computerised systems.
  • Monitor and print reports as needed.
  • Flexible approach to work in line with the needs of the business.

Analysis &Judgement

  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.

Communication

  • As the first point of contact for the team, managing a range of queries and issues from colleagues, patients, and a range of organisations.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
  • Explain sometimes complex administrative and team processes in an easy-to-understand way to colleagues, patients or external organisations.
  • Working together with other administrators and PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
  • Promote a positive image of the Service in all dealings; being professional, tactful and helpful.

Job description

Job responsibilities

Please refer to job description for full details.

The post holder will work as part of a team delivering an efficient and effective Business Management Support service.

Key responsibilities will include:

Service Improvement

  • Input data to computerised systems.
  • Monitor and print reports as needed.
  • Flexible approach to work in line with the needs of the business.

Analysis &Judgement

  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.

Communication

  • As the first point of contact for the team, managing a range of queries and issues from colleagues, patients, and a range of organisations.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
  • Explain sometimes complex administrative and team processes in an easy-to-understand way to colleagues, patients or external organisations.
  • Working together with other administrators and PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
  • Promote a positive image of the Service in all dealings; being professional, tactful and helpful.

Person Specification

Education / Training / Qualifications

Essential

  • 4 GCSE's or equivalent, including maths and English

Knowledge / Experience

Essential

  • Understanding of confidentiality

Desirable

  • Experience of working in healthcare or public sector environment.

Skills / Abilities

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.

Equality, diversity and inclusion

Essential

  • Fosters good working relationships and values diversity and difference
Person Specification

Education / Training / Qualifications

Essential

  • 4 GCSE's or equivalent, including maths and English

Knowledge / Experience

Essential

  • Understanding of confidentiality

Desirable

  • Experience of working in healthcare or public sector environment.

Skills / Abilities

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.

Equality, diversity and inclusion

Essential

  • Fosters good working relationships and values diversity and difference

Employer details

Employer name

NHS England

Address

NHS England Office in the South East Region

Oxford/Winchester/Horley/London

SE1 8UG


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


Employer details

Employer name

NHS England

Address

NHS England Office in the South East Region

Oxford/Winchester/Horley/London

SE1 8UG


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Business Manager

Sophie Isham

sophie.isham@nhs.net

Details

Date posted

10 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (exclusive of London Weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-SE-6700584-E

Job locations

NHS England Office in the South East Region

Oxford/Winchester/Horley/London

SE1 8UG


Supporting documents

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