Service Manager
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Job summary
In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
The Live Services Directorate is responsible for ensuring the high availability and responsiveness of National IT services.
The purpose of Live Services is to prevent system disruption, but if and when it does - the intent is to restore services with minimal disruption. Services are delivered to internal customers (product delivery teams), suppliers and NHS organisations.
The National IT Service Desk is composed of two core multidisciplinary and cross skilled functions that provides 24 x 7 support for a wide range of national critical infrastructure and services that underpin the health and social care system. We provide support to internal customers, suppliers and NHS organisations. Our primary toolset is Service Now.We are looking to recruit an 8a Service Manager to lead our National Service Desk Team with responsibility for overseeing daily service desk operations, ensuring high quality service delivery and driving team performance.
Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP or Hexagon House EX2 5SE.
Main duties of the job
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Strong interpersonal skills and the ability to develop and maintain effective relationships with colleagues and suppliers at a senior level.
- The ability to foster a collaborative environment that prioritises learning and development.
- Ability to work under pressure to tight deadlines and deliver high quality material right first time.
- Proven experience of practising ITIL service management processes.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Details
Date posted
17 September 2024
Pay scheme
Agenda for change
Band
Band 8a
Salary
£53,755 to £60,504 a year
Contract
Permanent
Working pattern
Full-time
Reference number
990-TD-IT-6586740-E
Job locations
Wellington Place
Leeds
LS1 4AP
Employer details
Employer name
NHS England
Address
Wellington Place
Leeds
LS1 4AP
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
