Job summary
As a Service Specialist, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Region/Hub and the wider commissioning area to translate and deliver national models of care within the context of local clinical networks and commissioned providers.
The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.
As the NHS develops a place-based approach to commissioning we need to ensure that high quality effective specialised services are available to local populations, evidenced by recognised clinical standards, good outcomes and equality of access.
The post-holder will be required to develop and deliver a programme of service improvements and transformational changes across a range of commissioned services, in line with national and locally agreed priorities and the NHS Long Term Plan, with the aim of improving the quality/outcomes of care and/or improving value for the taxpayer.
This post-holder will ensure compliance with nationally agreed models of care and service specifications / quality standards with locally commissioned providers of acute specialised services within a programme of care.
Main duties of the job
- As senior lead working internally and externally to deliver projects, initiatives and services to time and in a cost effective way.
- To support the identification and sharing of best practice in [discipline] to support service improvement.
- To operate in a highly political and sensitive environment.
- Support the portfolio of programmes/projects in demonstrating value for money tracking, managing and delivering agreed benefits.
- Provide advice and prepare strategic reports and briefings for directors and stakeholders.
- In depth analysis, interpretation and production of complex and multiple reports.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
Financial and Physical Resources
- Responsible for matching the available budget to the appropriate staff resources and projects and for ensuring that the budget breaks even,co-ordinating and monitoring expenditure.
- Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with Standing Orders and Standing Financial Instruction.
- Provide financial reports to Directors and the Board as required.
- Financial Instructions in the discharge of this responsibility.
- Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.
People Management
- Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary employee relations matters.
- Responsible for an individuals development on the job and team performance.
Information Management.
Develop and deliver information sharing systems.
- Develop the acquisition, organisation, provision and use of knowledge and information.
- Highlight exceptions and risks ensuring mitigating action is taken.
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
- Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to delivery of products and service improvement.
- Analyse, interpret and present data to highlight issues, risks and support decision making.
Research and Development
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
- Deliver projects to comply with key performance indicators, and best practice guidance.
- Co-ordinate Research & Development initiatives, delegating as appropriate.
Planning and Organisation:
- Ensure projects, services and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required.
- Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Service Sector priorities.
- Determine short, medium and long term business plans, achieving quality outcomes.
Policy and Service Development:
- Carry responsibility for developing policy and procedure within own discipline/field, including briefings, commissioning, business or resources.
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact within Department or Directorate.
- Proposes changes to own project/service and make recommendations for other projects/service delivery.
Key Working Relationships
- Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
- Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.
- Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
- Support matrix working internally and collaborative working across organisations.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Job description
Job responsibilities
Financial and Physical Resources
- Responsible for matching the available budget to the appropriate staff resources and projects and for ensuring that the budget breaks even,co-ordinating and monitoring expenditure.
- Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with Standing Orders and Standing Financial Instruction.
- Provide financial reports to Directors and the Board as required.
- Financial Instructions in the discharge of this responsibility.
- Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.
People Management
- Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary employee relations matters.
- Responsible for an individuals development on the job and team performance.
Information Management.
Develop and deliver information sharing systems.
- Develop the acquisition, organisation, provision and use of knowledge and information.
- Highlight exceptions and risks ensuring mitigating action is taken.
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
- Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to delivery of products and service improvement.
- Analyse, interpret and present data to highlight issues, risks and support decision making.
Research and Development
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
- Deliver projects to comply with key performance indicators, and best practice guidance.
- Co-ordinate Research & Development initiatives, delegating as appropriate.
Planning and Organisation:
- Ensure projects, services and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required.
- Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Service Sector priorities.
- Determine short, medium and long term business plans, achieving quality outcomes.
Policy and Service Development:
- Carry responsibility for developing policy and procedure within own discipline/field, including briefings, commissioning, business or resources.
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact within Department or Directorate.
- Proposes changes to own project/service and make recommendations for other projects/service delivery.
Key Working Relationships
- Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
- Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.
- Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
- Support matrix working internally and collaborative working across organisations.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge
Essential
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Skills
Essential
- Developed written and verbal communication skills.
- Good presentational skills for conveying complex concepts.
- Ability to use informed persuasion to influence others.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Evidence of planning and delivering programmes and projects and services on time.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge
Essential
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Skills
Essential
- Developed written and verbal communication skills.
- Good presentational skills for conveying complex concepts.
- Ability to use informed persuasion to influence others.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Evidence of planning and delivering programmes and projects and services on time.
