Regional Improvement Manager

NHS England

This job is now closed

Job summary

The Urgent and Emergency Care (UEC) & Virtual Care (VC) Improvement Team are subject matter experts and improvement practitioners based within the Operations Directorate in the East of England (EoE) Region. The team works closely with regional UEC Operations and Performance teams, providing expert support and challenge to ensure delivery of regional UEC & VC Improvement Team objectives. The team works directly with the six Integrated Care Systems (ICSs), and indirectly with the 14 acute providers, 11 Community Providers, EoE Ambulance Service and Primary and Community Care Urgent Care Services across EoE.

The Team aims to:

Improve quality, resilience, and operational performance ofUEC & VC Improvement Teamservices,
Identifyand address local population levelhealth inequalities and unwarranted clinicalvariation,
Improve quality of ourservices by reducing avoidable emergency admissions & facilitating earlier discharges,
Support delivery of Integrated Care Board, Regional and National Improvement Urgent and Emergency Care priorities.

The Team adopts the following principles in all its work:

Patient focused and clinically led,
Whole system approach in working with ICSs and key partners, adopting a population health approach,
Peer challenge and support to speed up adoption of innovation/best practice,
Usingdata and evidence to drive sustainable improvements for patients.

Main duties of the job

You will employ matrix working to deliver workstreams and support systems to deliver their improvement priorities.

You will be responsible for managing programmes from concept through to mobilisation working collaboratively with senior colleagues across whole urgent and emergency care systems.

You will work with systems to support service improvement and work in partnership to develop improvement initiatives to better meet patient needs.

You will work with a network of senior stakeholders across Integrated Care Boards, region and national, keeping up to date with best practice and latest developments.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

12 August 2024

Pay scheme

Agenda for change

Band

Band 8c

Salary

£74,290 to £85,601 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

990-EOE-6541705-E

Job locations

Victoria House, Fulbourn or any NHSE EoE base

Capital Park

Fulbourn

CB21 5XA

Job description

Job responsibilities

It is essential the postholder is easily able to travel to the relevant Integrated Care Boards and key providers as and when required. There is also an expectation of attendance at monthly, face to face meetings at Victoria house, Cambridge. This is a hybrid role and colleagues are expected to spend, on average, at least 40% (2-days a week) of their time working in-person.

You can find further details about the job in the attached Job Description.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Job description

Job responsibilities

You can find further details about the job in the attached Job Description.

Person Specification

Qualifications

Essential

Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Experience

Essential

Relevant provider experience and extensive knowledge of specialist area in Urgent and Emergency Care & Virtual Care e.g. Urgent Community Response, Better Care Fund, Virtual Care, Same Day Emergency Care, 111, Ambulance, hospital flow, voluntary service, social services.
Experience of building effective cross functional working relationships to deliver organisational objectives.
Evidence of utilising a broad range of complex information (including quantitative data), and national guidance to make decisions.

Knowledge

Essential

Demonstrable experience developing, managing, and motivating teams/individuals, including clinical leads, executive leads and operational managers, across organisational boundaries and levels of seniority, to ensure success.
Evidence of leading and delivering significant change programmes utilising improvement methodology and delivering on time.

Skills

Essential

Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
Demonstrable evidence of having transferred skills, knowledge, and experience to a new situation/ environment.

Person Specification

Qualifications

Essential

Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Experience

Essential

Relevant provider experience and extensive knowledge of specialist area in Urgent and Emergency Care & Virtual Care e.g. Urgent Community Response, Better Care Fund, Virtual Care, Same Day Emergency Care, 111, Ambulance, hospital flow, voluntary service, social services.
Experience of building effective cross functional working relationships to deliver organisational objectives.
Evidence of utilising a broad range of complex information (including quantitative data), and national guidance to make decisions.

Knowledge

Essential

Demonstrable experience developing, managing, and motivating teams/individuals, including clinical leads, executive leads and operational managers, across organisational boundaries and levels of seniority, to ensure success.
Evidence of leading and delivering significant change programmes utilising improvement methodology and delivering on time.

Skills

Essential

Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
Demonstrable evidence of having transferred skills, knowledge, and experience to a new situation/ environment.