Job summary
The North West Professional Support and Wellbeing Service (PSW) are recruiting Case Managers.
Case managers will work with Post Graduate Doctors, Dentists & Learners in Training (trainees) who are referred to the PSW for support. They will carry out an initial assessment, identify what further action is required and access relevant support options via the PSW.
The Case manager will support the trainees and regularly review their progress until a mutually agreed end point is reached.
We are keen to appoint a mix of early career, more senior and retired educators who will have a range of experience of working with trainees. We are inviting applications from hospital, primary care, public health, pharmacy, and dental educators.
Case managers should have a good understanding of working with trainees who require extra support either through experience as an educator or lived experience.
The case manager will work as a coach and so previous experience and an ongoing interest in coaching is essential.
Main duties of the job
Case managers will work with Post Graduate Doctors, Dentists & Learners in Training (trainees) who are referred to the PSW for support. They will carry out an initial assessment, identify what further action is required and access relevant support options via the PSW.
NHSE provides leadership for the education and training system. It ensures that the shape and skills of the future health and public health workforce evolve to sustain high quality outcomes for patients in the face of demographic and technological change. NHSE ensures that the workforce has the right skills, behaviours and training, and is available in the right numbers, to support the delivery of excellent healthcare and drive improvements through supporting healthcare providers and clinicians to take greater responsibility for planning and commissioning education and training.
About us
On 1 April 2023 Health Education England became part of the new NHS England. Our people are our most important asset; recruiting and retaining the best talent remains crucial to our success. We continue to recruit externally where we cannot fill vacancies internally. We hope you choose to join us but please be aware that some roles may be subject to change in the future. We want to attract and retain highly skilled people to enable us to work with our partners to plan, recruit, educate and train the health workforce. Please note, some supporting documentation attached to this vacancy refers to the legacy organisation, previously known as Health Education England, now NHS England. Work is continuing to harmonise the new NHS England recruitment service and any reference to Health Education England will be updated in due course. More information about the transition to the new NHS Englandis available here.
Job description
Job responsibilities
Secondments
Applicants from within the NHS will be offered on a secondment basis only,agreement should be obtained from their employer prior to submitting theapplication.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Job description
Job responsibilities
Secondments
Applicants from within the NHS will be offered on a secondment basis only,agreement should be obtained from their employer prior to submitting theapplication.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Person Specification
Qualifications
Essential
- Experience Medical Educator of good standing
Desirable
- Postgraduate experience in medical education
Experience and Knowledge
Essential
- Understanding of training programmes in hospital medicine and general practice
- Understanding of the principles of Cognitive Behavioural Therapy, Counselling and Coaching
- IT Skills
- Awareness of types of barriers and challenges that can affect certain groups of Postgraduate doctors, dentists and learners in training
- Good understanding of equality, diversity and inclusion
Desirable
- Recognised coaching qualification or experience
- Experience of working with trainees as a GP trainer, College Tutor or Programme Director
Practical / Intellectual Skills
Essential
- Demonstrable leadership, ability to influence and motivate others
- Strong interpersonal communication and written skills
- Problem solving and objectivity skills
- Excellent organisational and time management skills
- Able to work independently and take accountability for own actions
- Ability to deal with highly complex, highly sensitive performance management issues in an efficient, unbiased fashion
- Ability to deal with challenging behaviour and difficult situations
- Ability to empathise with practitioners in dealing with serious complex performance issues.
Desirable
- Awareness of health workforce issues
- Experience of giving feedback
- Awareness of Equality Act and Human Rights legislation
Person Specification
Qualifications
Essential
- Experience Medical Educator of good standing
Desirable
- Postgraduate experience in medical education
Experience and Knowledge
Essential
- Understanding of training programmes in hospital medicine and general practice
- Understanding of the principles of Cognitive Behavioural Therapy, Counselling and Coaching
- IT Skills
- Awareness of types of barriers and challenges that can affect certain groups of Postgraduate doctors, dentists and learners in training
- Good understanding of equality, diversity and inclusion
Desirable
- Recognised coaching qualification or experience
- Experience of working with trainees as a GP trainer, College Tutor or Programme Director
Practical / Intellectual Skills
Essential
- Demonstrable leadership, ability to influence and motivate others
- Strong interpersonal communication and written skills
- Problem solving and objectivity skills
- Excellent organisational and time management skills
- Able to work independently and take accountability for own actions
- Ability to deal with highly complex, highly sensitive performance management issues in an efficient, unbiased fashion
- Ability to deal with challenging behaviour and difficult situations
- Ability to empathise with practitioners in dealing with serious complex performance issues.
Desirable
- Awareness of health workforce issues
- Experience of giving feedback
- Awareness of Equality Act and Human Rights legislation
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
